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My link says it is not receiving responses. To my understanding I have the premium package already.
Hi Devin, you are using the Formfacade share link for your email account. Since there is no active paid subscription linked with your email account, it is showing the response limit warning message.
Hi there, Is it possible to bulk download all the images that people have uploaded when completing this form. Thanks Karen
HI Karen, you have subscribed to the File upload plan. You can setup your form to automatically sync the uploaded files to google drive when the user submits the response. For detailed instructions, please refer to the help article below. Sync to drive https://formfacade.com/file-upload/google-forms-file-upload-sync-to-google-drive.html Formfacade - File upload addon for google forms https://workspace.google.com/marketplace/app/formfacade_file_upload/146202960515 Note: We have renamed the "Petaform" addon as "Formfacade - File upload' addon.
Trying to edit form and it will not allow me to do so - I have added editor@formfacade.com to a collaborator
Hi Alex, when you customize your form using the Formfacade, the service account email is added as a collaborator in Google Forms so that you can make the edits directly in Formfacade. If this fails or if you manually remove the editor service account, then a warning message will be displayed when open the form in Formfacade. Open your form in Google Forms > click on the addon icon > click Formfacade > click Customize this form > click Proceed > Formfacade Edit page should open in a new tab > You should be able to make edits in your form. If you face any issues, please send an email to support@formfacade.com. We can do a screenshare and check this.
Dear team, We deleted our configure column including name, number, email etc just to stop end user to submit our form, however we didn't expect deleting column might cause losing completed information. Can you tell us how to recall our completed information out now? thank you!
Hi - If you delete fields from your form after collecting responses, the submitted responses for those fields will also be deleted. You will not be able to access these responses in Formfacade or Google Forms. Note: If you had already linked your google forms to google sheets before deleting the fields, you will be able to view these responses in Google Sheets. Also, if you had set up email notifications for new responses, you will be able to view these responses from your email inbox. Close form You can close the form to stop accepting responses. When you close your form in Formfacade, users will not be able to view the form or submit their response, but you can edit the form and manage responses. Login to Formfacade > click on the form to open it > Edit page will be displayed > In the Formfacade Edit page, click on the form title to select it > click on the gear icon next to the form title > Form settings will be displayed > click Advanced > check Close this form option, add a custom message and click Save. You can also close your form in Google Forms. Open your form in Google Forms > click Responses > disable Accepting responses option > click on the addon icon > click Formfacade > click More options > click Update to sync the changes. When you close your form in Google Forms you will not be able to view the edit the form or manage responses using Formfacade.
Good morning, I seem to have a problem with the addition of scores on my forms. All forms are the same (they are just used in different areas in the business). I have just completed a test form and the results are attached in a pdf. I answered all questions with a one (for ease of addition) so the final score should have been 25, but for some reason it is giving me a total of 26. This is happening on all my forms - the final score is always one more than it should be. I have checked the addition in the backend and it all seems correct, so I'm confused as to why it's not working properly. Can you help me please? Kind regards Amanda Wells
Hi Amanda, when you use the SCORE function to assign points and calculate scores, it will assign the points for all the multiple choice, checkboxes and grid questions. You have used the SCORE(SECTION, 1, 2, 3) formula to assign the points and calculate the section scores for the 5 sections in your form. Each of these sections has one grid question, a paragraph question for comments and a short answer question with the formula for the section score. These section scores are calculated correctly. You have used the SCORE(ALL, 1, 2, 3) formula to calculate the overall score. This formula assigns the points for each of the grid questions in the 5 sections as well as the multiple choice question "Type of Audit" in the home page. If you don't want to include the "Type of Audit" multiple choice question in the score calculations, then you can use the SUM function to add the 5 section scores instead of the SCORE function. SUM( section#1, section#2, section#3, section#4, section#5 ) where section#1, section#2, section#3, section#4, section#5 are the short questions you want to add to calculate the overall score. You must type @ and select the required field from the list to include them in the formula above. In the Edit page, click on the gear icon next to the total score question > Question settings page will be displayed > click Answer > enter the above SUM formula in the Calculate option and click Save.
I get a message saying report this problem. It doesn’t say what the problem is.
Hi Joe, could you please provide more details about when you are seeing this message? Are you trying to access a specific form, submit a response, or perform another action? Any additional information or a screenshot of the error will be useful.
How do I update the live version?
You make changes to the form using the Formfacade Editor. These changes will be live when you save the edits. If you have created your form in Google Forms and make the edits in Google Forms, then you must sync it to Formfacade. Open your form in Google Forms > click on the addon icon > click Formfacade > click More options > click Update or Customize to sync the changes with Formfacade immediately.
not a problem but a question, is it possible to track the conversion using google ads?
Currently, Formfacade does not support adding Google Ads conversion tracking scripts directly to the form. However, you can track conversions if you embed the form on your website.
Can subscription be cancelled at anytime?
When you subscribe to the paid plan, you can either choose the monthly or annual option. Monthly subscription is automatically renewed each month. You can cancel it anytime. Annual subscription is a 12 month contract and it is non refundable. If you need it for a short term (say 3 months), use can choose the monthly option, use it for 3 months and then cancel the subscription.
How can I set up a notification for site admins to let them know when a form has been submitted?
Login to Formfacade > click on the form to open it > Edit page will be displayed > click Responses > click on the three dots icon next to the Submitted status > click Email Collaborators > setup wizard will be displayed > Enter your email address and click Next > update the subject and click Next > update the message and click Next. Whenever a user submits a form, the notification email will be sent to that email address. The number of email address you can notify depends on your subscription plan. Formfacade Email notification pricing https://formfacade.com/collaboration/pricing.html Formfacade Enhance pricing https://formfacade.com/enhance/pricing.html
Hi, we want to remove serial number from upcoming forms responses. Is there any solution?
Which serial number would you like to remove? Please share a screenshot.
When I started using the service the terms of service were different. 2 people answered a forms on my website and now I have to pay for a plan in order to see them. I wish to see the answers with the conditions I agreed when I implemented the service.
Hi Daniel, the terms of services hasn't changed. When you install the addon/create an account, we automatically enable a 7 day trial. After the trial ends, you will be on the free plan. In the Formfacade free plan, you can use one form and collect up to 20 responses per month. Please note that only the Embed feature is part of the Formfacade Free plan. If you would like to use the paid features such as customize, file upload, score calculations, redirect on submit, tasks, email notifications etc or collect more than 20 responses per month, you will have to subscribe to the paid plan. Notes for your reference: Embed form: Open form in Google Forms > Click on the addon icon > Click Formfacade > Click Embed in a webpage > You can select the website platform to get the embed code and add it in your webpage. You can also use the Formfacade share link directly to collect responses. Edit form: Make changes in Google Forms > Click on the addon icon > Click Formfacade > Click More options > Sidebar widget will be displayed. Click Update to sync changes with Formfacade. View responses: Open form in Google Forms > Click Responses > View responses by person, question or summary. You can also sync responses to Google Sheets. You will always have access to your data since it is recorded in your Google Forms and the linked Google Sheets.
I am trying to determine what plan I would need to purchase to use this form to calculate scores. Do I specifically need to use one of the plans under "Calculate score in Google Forms"? Is "Scorecery" the same thing?
Hi Lisa, If you would like to assign points and calculate scores in your forms, you can subscribe to the Formfacade Calculate or Formfacade Enhance paid plans. Formfacade Calculate Pricing https://formfacade.com/enhance/pricing.html Formfacade Enhance pricing https://formfacade.com/calculate/pricing.html Note: We have renamed the Scorecery addon as "Formfacade - Assign points" addon. If you would like to customize the existing google forms to add score calculations, you can install the Formfacade - Assign points addon for google forms. Formfacade - Assign points Google Workspace addon for Google Forms https://workspace.google.com/marketplace/app/formfacade_assign_points/706030115252
i've tested it, but the i didn't get the notification email
Login to Formfacade > click on the form to open it > Edit page will be displayed > click Responses > In the Responses page, click on the response to view the details > check the Additional details section. Does it display the email address for the Email collaborators option? - By default, it will display the configure link that indicates that the emails have not been set up. - If the emails are configured and sent successfully, email addresses will be displayed. - Otherwise, it will display the error message or 📫 icon next to the email to indicate that the email was not delivered.
Not showing any features after clicking the add-on button on the top right corner of the google form
If you open your form in Google Forms, click on the addon icon and click Formfacade (or any addon) immediately, sometimes only the Help option will be displayed in the menu. This is a Google Workspace issue. Please try clicking on the addon icon a few mins after opening your form (once the form is loaded); Configure score and other menu options will be displayed.
Frequently Asked Questions
Hello! Why do some say completed and others read PAID, I am not understanding the difference. Is there something I need to do?
Hi Katrina By default, there are four order status: Abandoned, Submitted, Completed, Trash. You cannot rename the default status, but you can choose to hide a default status. When you enable automated as well as manual payments in your form, the default order status will include Abandoned, Submitted, Paid, Completed, Trash. Abandoned orders If a user starts filling the form, but does not submit it, it will be displayed in the Abandoned status. These orders will be displayed only in the Neartail Orders page and it will not be included in Reports. Abandoned orders will have * prefixed to the order number in the Neartail Orders page. Submitted orders When the user chooses the automated payment option and submits the form, the order will be displayed under the Paid status. When the user chooses the manual payment option and submits the form, the order will be displayed under the submitted status. Once you verify the payment and update the payment status, it will be moved to the Paid status. These submitted orders will be recorded in Neartail and Google Forms. You can sync Google Forms responses to Google Sheets. Submitted orders will have # prefixed to the order number in the Neartail Orders page. The order numbers should be in sequential order. Trash orders You can move redundant orders to Trash. Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, you can drag and drop (place the cursor on the profile image/default icon to drag) orders to the Trash status or click on an order to view the details, select the Trash status from the dropdown list for the Move to option and click Submit. Delete orders The orders in Abandoned and Trash status will not be included in the Neartail Reports. You can enable the Privacy option to delete the orders in Trash status permanently. Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders> In the Orders page, click on the three dots next to the Abandoned or Trash status > You can enable or disable the privacy settings. When enabled, the orders in Abandoned and Trash status will be automatically deleted after 7 days. Please note that the Abandoned status will be hidden when the Privacy option is enabled.
Can I remove or edit my name at the bottom of my form? "Created by_______"
Hi James, You can customize the footer, header, theme, logo, but please note that this is common for all the forms you create using your account. Customize header, footer, theme Login to Formfacade. Click on the form to open it. Edit page will be displayed. Click Preview. In the Preview page, theme settings will be displayed in the right pane. Click Page. Enter the required text in the Business name (header / account name), Footer option (replaces "This site belongs to...") and click Save. You can upload your logo (square image 1:1 aspect ratio) to replace the default profile picture in the footer.
Hello, I am getting two errors on my form, when fully submitted, here are two screenshots: 1. Right at submit: https://prnt.sc/C9idKb4uTbtI 2. Another error note, which also happens on submit: https://prnt.sc/d2hkzBekDrAv Thank you!
Submit failed: Not able to update in google forms https://prnt.sc/C9idKb4uTbtI When the user submits the form, the response is recorded in Formfacade and Google Forms. If there are any issues with submitting the form or recording the responses in Google Forms, we show an error message to the user and also send a notification email to the form creator. The submit can fail because there is an issue with the form, internet connectivity issue etc. The notification email will include the error message, draft id, link to the response (abandoned or submitted). If the draft id is prefixed with the *, it indicates that the response has not been submitted. If it is prefixed with a #, it indicates that the response has been submitted. If the error for response shows "Not able to update this response in Google Forms", then this indicates that the submit was successful and the response was recorded in Formfacade, but it was not updated in Google Forms. Google Forms might reject the responses if it fails any response validations (incorrect answers, missing answers for required questions) or if you have enabled any of the features that require signin such as limit to 1 response, collect email address - verified input, send response receipts, response too large etc. You might have also noticed that sometimes Google Forms throws a "Something went wrong" error without giving any additional details. Request entity too large error https://prnt.sc/d2hkzBekDrAv You have added 28 paragraph questions in your form. When the user fills the answer for these paragraph questions along with other required questions in the form, the resulting response exceeds the size limit supported by google forms. That's why you are getting the entity too large error. To fix this, you can add a response validation for these paragraph questions to restrict the max characters or you can enable the option to not record the responses in google forms. Login to Formfacade > click on the form to open it > Edit page will be displayed > In the Formfacade Edit page, click on the form title to select it > click on the settings gear icon > Form settings page will be displayed > click Advanced > enable the toggle button for "Don't submit to google forms" and click Save. When this option is enabled, the responses will be recorded only in Formfacade.
Does this add-on allow a Google Form to be embedded into a website if the file upload feature is part of the form?
Yes, you can use the Formfacade addon to embed a google form with file upload on your website. Google Forms file upload requires login. You must customize your google form using the Formfacade addon to convert this into a html file upload to allow users to upload files without login. You can subscribe to the Formfacade - Embed paid plan. This plan is suitable for occasional light use cases that require collecting files. You get a 10mb max size per file with a total file storage of 1gb. Only the form owner can access the files one at a time after they login with their google account. Formfacade - Embed https://formfacade.com/embed/pricing.html If your requirement is to collect large files and collaborate with your team, you should also subscribe to the file upload plan 10gb, 100gb or 1tb. You can increase the max file size to up to 1gb per file (depends on the plan), the number of files per file upload question, restrict file types, enable unlisted links to allow anyone to access the files, add collaborators to provide access to specific users and use our addon to sync the uploaded files to your google drive. Formfacade - File upload https://formfacade.com/file-upload/pricing.html Convert to html file upload + Sync to drive https://formfacade.com/file-upload/google-forms-file-upload-sync-to-google-drive.html