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Configurar o Formesign para que a imagem anexada pelo participante apareça no PDF final junto com a assinatura
Login to Formesign > click Forms > click on the form to open it > Edit page will be displayed > In the Formesign Edit page, click on the file upload question to select it > click on the ⚙️ settings gear icon > Question settings page will be displayed > click Answer > enable the "Add as a reference in signed document" option and click Save. When this option is enabled, the attached PDFs and images will be appended to the signed document. Please note that the links to the uploaded files will be included in the signed pdf if the total size exceeds 25mb.
I only have 1 form and I will have less than 20 responses a month so I want to continue with the free plan but it keeps telling me I have to upgrade
Hi Jordan, Formesign does not offer a free plan, only a free trial. Your extended trial ended in April, which is why you are seeing the upgrade message when you login to Formesign. You will need to subscribe to the paid plan to use Formesign.
This is my second time filling out this form after receiving no response the first time. We canceled our account but were billed a second time. Please explain.
Hi Lily, You subscribed to the paid plan on 27 January 2026 and it was renewed on 27 February 2026. When you cancelled your subscription on 2 March 2026, it expired at the end of the subscription period on 27 March 2026, and there have been no further subscription payments on your account. We replied to your post on 20-April. Please refer to the link below. https://near.tl/support/forum/formesign/billing-billing-continued-after-subscription-was-c.-OqezqSef46G4RPtlvnI.html
How do i view IP address and device information for signatures in my Google Form
When a user completes and submits the form, Formesign automatically generates a signed PDF document that includes the signer’s details, IP address, and timestamp. Please note that only the form responses are recorded in Google Forms. Audit details such as the IP address and timestamp are not stored in Google Forms.
I am wanting to have the Client's Full Name and DOB on each page of the form. How can I automate this once they have entered in this information?
Hi Chad, If you just need to display the full name and date of birth in each page of your form, then you can click on the page title to select it and use @ option in the description editor (see screenshot below) to include the relevant details.
billing. billing continued after subscription was cancelled. I am unable to check anything as every click is met with a pop up
Hi Lily, You subscribed to the paid plan on 27 January 2026 and cancelled your subscription on 2 March 2026. It expired at the end of the subscription period on 27 March 2026, and there have been no further subscription payments on your account.
Curious how I can get this data synced to sheets without me having to manually refresh it?
Hi Carla, If you would like to sync the responses to Google Sheets in real time, you can use the link to sheets feature in Google Forms. Submit to google forms Login to Formesign > click on the form to open it > Edit page will be displayed > In the Edit page, click on the form title to select it > click on the settings gear icon > Form settings page will be displayed > click Advanced > enable the Submit to google forms option and click Save. Once enabled, new responses will be recorded in Google Forms. Link to sheets Open your form in Google Forms > click Responses > click Link to sheets and follow the prompts to complete the setup. When the user submits the form using the Formesign link, the responses will be recorded in Google Forms and automatically synced to Google Sheets in real time.
I have a staff of many people that will want to see the status of the form signatures and responses. Can I give them access and will it cost more?...
Hi Tony, you can provide access to your staff by adding them as collaborators on your form. However, each collaborator will need to have their own paid subscription to access the form and its responses. If you only want them to view the responses without editing capabilities, you can sync the form responses to Google Sheets or save signed PDFs to your Google Drive or set up email notifications for new responses. This way, they can stay updated without needing individual subscriptions.
When a user completed my form, it used to send the responses to a spreadsheet within my google drive. This is no longer working. The information within "my form"> reports tab is correct and I can force it to sync to my google spreadsheet via the reports tab> advanced settings> "sync all responses to sheets" but it no longer does the sync automatically.
The "sync all responses to sheets" option in Formesign allows you to export the data from Formesign Reports to Google Sheets. Please note that this is not a real time sync. If you would like to sync the responses to Google Sheets in real time, then you should enable the Submit to google forms option. Login to Formesign > click on the form to open it > Edit page will be displayed > In the Edit page, click on the form title to select it > click on the settings gear icon > Form settings page will be displayed > click Advanced > enable the Submit to google forms option and click Save. The new responses will be submitted to google forms as well. You can use the Google Forms' Link to sheets option to sync the google forms responses to google sheets.
Frequently Asked Questions
Hello! Why do some say completed and others read PAID, I am not understanding the difference. Is there something I need to do?
Hi Katrina By default, there are four order status: Abandoned, Submitted, Completed, Trash. You cannot rename the default status, but you can choose to hide a default status. When you enable automated as well as manual payments in your form, the default order status will include Abandoned, Submitted, Paid, Completed, Trash. Abandoned orders If a user starts filling the form, but does not submit it, it will be displayed in the Abandoned status. These orders will be displayed only in the Neartail Orders page and it will not be included in Reports. Abandoned orders will have * prefixed to the order number in the Neartail Orders page. Submitted orders When the user chooses the automated payment option and submits the form, the order will be displayed under the Paid status. When the user chooses the manual payment option and submits the form, the order will be displayed under the submitted status. Once you verify the payment and update the payment status, it will be moved to the Paid status. These submitted orders will be recorded in Neartail and Google Forms. You can sync Google Forms responses to Google Sheets. Submitted orders will have # prefixed to the order number in the Neartail Orders page. The order numbers should be in sequential order. Trash orders You can move redundant orders to Trash. Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, you can drag and drop (place the cursor on the profile image/default icon to drag) orders to the Trash status or click on an order to view the details, select the Trash status from the dropdown list for the Move to option and click Submit. Delete orders The orders in Abandoned and Trash status will not be included in the Neartail Reports. You can enable the Privacy option to delete the orders in Trash status permanently. Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders> In the Orders page, click on the three dots next to the Abandoned or Trash status > You can enable or disable the privacy settings. When enabled, the orders in Abandoned and Trash status will be automatically deleted after 7 days. Please note that the Abandoned status will be hidden when the Privacy option is enabled.
Can I remove or edit my name at the bottom of my form? "Created by_______"
Hi James, You can customize the footer, header, theme, logo, but please note that this is common for all the forms you create using your account. Customize header, footer, theme Login to Formfacade. Click on the form to open it. Edit page will be displayed. Click Preview. In the Preview page, theme settings will be displayed in the right pane. Click Page. Enter the required text in the Business name (header / account name), Footer option (replaces "This site belongs to...") and click Save. You can upload your logo (square image 1:1 aspect ratio) to replace the default profile picture in the footer.
Hello, I am getting two errors on my form, when fully submitted, here are two screenshots: 1. Right at submit: https://prnt.sc/C9idKb4uTbtI 2. Another error note, which also happens on submit: https://prnt.sc/d2hkzBekDrAv Thank you!
Submit failed: Not able to update in google forms https://prnt.sc/C9idKb4uTbtI When the user submits the form, the response is recorded in Formfacade and Google Forms. If there are any issues with submitting the form or recording the responses in Google Forms, we show an error message to the user and also send a notification email to the form creator. The submit can fail because there is an issue with the form, internet connectivity issue etc. The notification email will include the error message, draft id, link to the response (abandoned or submitted). If the draft id is prefixed with the *, it indicates that the response has not been submitted. If it is prefixed with a #, it indicates that the response has been submitted. If the error for response shows "Not able to update this response in Google Forms", then this indicates that the submit was successful and the response was recorded in Formfacade, but it was not updated in Google Forms. Google Forms might reject the responses if it fails any response validations (incorrect answers, missing answers for required questions) or if you have enabled any of the features that require signin such as limit to 1 response, collect email address - verified input, send response receipts, response too large etc. You might have also noticed that sometimes Google Forms throws a "Something went wrong" error without giving any additional details. Request entity too large error https://prnt.sc/d2hkzBekDrAv You have added 28 paragraph questions in your form. When the user fills the answer for these paragraph questions along with other required questions in the form, the resulting response exceeds the size limit supported by google forms. That's why you are getting the entity too large error. To fix this, you can add a response validation for these paragraph questions to restrict the max characters or you can enable the option to not record the responses in google forms. Login to Formfacade > click on the form to open it > Edit page will be displayed > In the Formfacade Edit page, click on the form title to select it > click on the settings gear icon > Form settings page will be displayed > click Advanced > enable the toggle button for "Don't submit to google forms" and click Save. When this option is enabled, the responses will be recorded only in Formfacade.
Does this add-on allow a Google Form to be embedded into a website if the file upload feature is part of the form?
Yes, you can use the Formfacade addon to embed a google form with file upload on your website. Google Forms file upload requires login. You must customize your google form using the Formfacade addon to convert this into a html file upload to allow users to upload files without login. You can subscribe to the Formfacade - Embed paid plan. This plan is suitable for occasional light use cases that require collecting files. You get a 10mb max size per file with a total file storage of 1gb. Only the form owner can access the files one at a time after they login with their google account. Formfacade - Embed https://formfacade.com/embed/pricing.html If your requirement is to collect large files and collaborate with your team, you should also subscribe to the file upload plan 10gb, 100gb or 1tb. You can increase the max file size to up to 1gb per file (depends on the plan), the number of files per file upload question, restrict file types, enable unlisted links to allow anyone to access the files, add collaborators to provide access to specific users and use our addon to sync the uploaded files to your google drive. Formfacade - File upload https://formfacade.com/file-upload/pricing.html Convert to html file upload + Sync to drive https://formfacade.com/file-upload/google-forms-file-upload-sync-to-google-drive.html