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Home-based artisan bakery. Products change everyday, or at least several times per week. We sell out quickly, so form needs to be responsive to available inventory. Either description need to show available to order, choice is limited. Currently using a homespun Google Form that is built on-the-fly. Also, I don't understand your pricing. You're charging by function?
I am trying to reinstate my account but I keep getting an internal server error.
Account suspended due to payment dispute
You subscribed to the Neartail monthly plan on 30 November 2025, and the subscription was renewed on 30 December 2025. The cardholder has raised disputes for both of these transactions. We attempted to contact you via email to clarify the issue; however, we did not receive a response. As a result, your account has been suspended. Please withdraw the disputes and reply to our email so we can resolve this and restore access to your account.
I want to rearrange/rename the order status categories. Edit is not an option when I click on the three dots. The statuses will not let me drag and drop them.
By default, there are four order status: Abandoned, Submitted, Completed, Trash. When you enable automated as well as manual payments in your form, the default order status will include Abandoned, Submitted, Paid, Completed, Trash. You cannot rename the default status or rearrange them. Custom order status You can click on the + Status button in the bottom right corner of the Neartail Orders page to create additional status and manage your workflow. You will be able to rearrange the custom status as needed.
I am looking at the pricing between options - the number of responses listed per month...is that per form or across ALL active forms?
The response limits listed in the pricing options for Neartail apply to all active forms combined, not per individual form. This means that the total number of responses you can collect across all your forms will count towards that monthly limit.
Hello, I am wondering what the "unit" is that I'm am being charged for. For example in January I was charged for 3,145 units at $0.01 each, so my final bill was $31.45. There is no clear indication of what the units are or how they are calculated. Clarification on this is very much appreciated.
You have subscribed to the Startup plan. You will be charged a transaction fee per order based on the calculated order amount for submitted orders, regardless of whether payments are enabled. For example, if you collect 50 orders with the total amount of $1,000, you will be charged 2% of $1,000 as fees = $20. Stripe uses $0.01 as the unit. When a customer places an order, Neartail calculates the fees in cents and passes it to Stripe. This will be displayed as the quantity in the invoice. Your card will be charged on the 1st of every month for the previous months' orders. If there are no orders, you won't be charged. There are no limits on the number of orders you can collect since the fee is based on the usage.
Is there a cost if we do not use your services for payment processing? i.e. we just want to capture order details.
Hi Eric, Neartail is a paid product with a 7 day free trial. You get the first 20 responses during this trial period. If you would like to collect more than 20 responses or continue using Neartail after the trial ends, you will need to subscribe to the paid plan. You can choose to enable the payments in your form. We have integrated with Stripe (Card, Apple Pay, Bancontact, Paynow, Cash App, iDeal) and Paypal (Paypal, Venmo) for automated payments. In addition, you can also enable manual & offline payment methods such as UPI, Cash App, Zelle, Lydia, cash on delivery, bank transfer, check. Please note Stripe, Paypal charges a transaction fee.
My amount is not adding correctly for items.
Hi Sarah, you have calculated the order amount and added the option for the users to enter the membership discount, but you haven't calculated the net amount in the form. Calculate total amount Login to Neartail > click on the form to open it > Edit page will be displayed > In the Neartail Edit page, click on the Order Amount field to select it > click on the Add price field icon > select Net amount, click Next > select Standard calculation using NETTOTAL() formula, click Next > click Create.
Hi - we have paid for a premium plan to make an order form online. I added two collaborators to help edit and update the form. Both of them now are facing a screen that the "Free trial has ended" but we already paid for the yearly plan. Please help?
Hi Andrew, the subscription is linked with the email used to subscribe to the paid plan. Only that account can be used to customize the form and collect responses. You can add collaborators to provide access to your team, but please note that the collaborators will have to subscribe to the paid plan using their email account to continue using it after the trial ends.
If I add Apple pay do I have to link anything if I already have credit cards/Stripe linked?
If you already have Stripe set up for credit card payments, you do not need to link anything additional to enable Apple Pay. Apple Pay will work through your existing Stripe integration. Just ensure that you have enabled Apple Pay in your payment settings within Neartail.
Unable to link to Google Forms
By default, the responses will be recorded only in Neartail. You can view the form submissions in the Neartail Orders and the Reports page. If needed, you can enable the option to submit responses to Google Forms. Submit to google forms Login to Neartail > click Forms > click on the form to open it > Edit page will be displayed > In the Edit page, click on the form title to select it > click on the settings gear icon > Form settings page will be displayed > click Advanced > enable the Submit to google forms option and click Save. Once enabled, new responses will be recorded in Google Forms. If you have linked your google forms with google forms, the responses will be synced to google sheets.
I have emailed Neartail 2-3 times already. I set up payment arrangements and Neartail took the full amount. Also accepting payments is not working after purchases are made.
Your subscription We sent an email last week with the instructions to switch to the monthly plan. Please see attached screenshot. I'm replying here in case you haven't received our emails. When you subscribe to the paid plan, you can choose the monthly or annual option. You were charged $216 per year because you choose the annual option. If you need it only for a short term, you can switch to the monthly option. Login to Neartail using the registered email > click Manage plan > click Update plan to open your customer portal > click Update plan > select the Monthly option. Stripe will automatically do a prorata and add the balance amount as credit in your Stripe account. This will be used towards the future monthly payments. When you cancel your subscription, any balance amount will be refunded. Neartail Basic plan monthly pricing is $36 per month. Collect payments Which payment options have you enabled in your form? What is the issue you are facing with accepting payments? Are you getting any error messages? Please share the relevant details along with the link for your form.
Buen dia, actualice un formulario previo, y quiero borrar las respuestas anteriores, como puedo eliminar las respuestas anteriores y que el numero de formulario comience de cero nuevamente?
You can follow the instructions below to delete orders in Neartail. Please note that deleting orders will not reset the order number. Delete orders Login to Neartail > click Forms > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, you can drag and drop (place the cursor on the profile image/default icon to drag) orders to the Trash status or click on an order to view the details, select the Trash status for the Move to option and click Submit. Please note that you cannot change the order status for abandoned orders. You can move redundant orders to Trash status. These orders will not be included in the Reports. Enable Strict Privacy You can enable the Privacy option to delete the responses in Abandoned and Trash status permanently. Login to Neartail > click Forms > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, click on the three dots next to the Abandoned or Trash status > You can enable or disable the privacy settings. When enabled, the orders in Abandoned and Trash status will be automatically deleted after 7 days. Please note that the Abandoned status will be automatically hidden when the privacy option is enabled.
One of our 1 page forms inadvertently got converted to a 2 page form. I cannot see any capacity to merge the two pages, delete a page or revert the form to a previous layout. How can I go about returning the form to just one page?
Login to Neartail > click Forms > click on the form to open it > Edit page will be displayed > In the Edit page, click on the title for the 2nd page to select it > click on the merge icon (see attached screenshot) to merge the second page with the first page.
Good morning! Is it possible for people to pay with a credit card?
Hi Keith, We integrate with Stripe for automated card payments, which allows users to pay using their credit cards directly on your form. Login to Neartail > click Forms > click on the form to open it > Edit page will be displayed > In the Neartail Edit page, scroll down to the payment section > click Enable > Payment settings page will be displayed > click Enable payments > The payment options supported in your country will be displayed > configure the preferred payment options and click Save.
Frequently Asked Questions
Hello! Why do some say completed and others read PAID, I am not understanding the difference. Is there something I need to do?
Hi Katrina By default, there are four order status: Abandoned, Submitted, Completed, Trash. You cannot rename the default status, but you can choose to hide a default status. When you enable automated as well as manual payments in your form, the default order status will include Abandoned, Submitted, Paid, Completed, Trash. Abandoned orders If a user starts filling the form, but does not submit it, it will be displayed in the Abandoned status. These orders will be displayed only in the Neartail Orders page and it will not be included in Reports. Abandoned orders will have * prefixed to the order number in the Neartail Orders page. Submitted orders When the user chooses the automated payment option and submits the form, the order will be displayed under the Paid status. When the user chooses the manual payment option and submits the form, the order will be displayed under the submitted status. Once you verify the payment and update the payment status, it will be moved to the Paid status. These submitted orders will be recorded in Neartail and Google Forms. You can sync Google Forms responses to Google Sheets. Submitted orders will have # prefixed to the order number in the Neartail Orders page. The order numbers should be in sequential order. Trash orders You can move redundant orders to Trash. Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, you can drag and drop (place the cursor on the profile image/default icon to drag) orders to the Trash status or click on an order to view the details, select the Trash status from the dropdown list for the Move to option and click Submit. Delete orders The orders in Abandoned and Trash status will not be included in the Neartail Reports. You can enable the Privacy option to delete the orders in Trash status permanently. Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders> In the Orders page, click on the three dots next to the Abandoned or Trash status > You can enable or disable the privacy settings. When enabled, the orders in Abandoned and Trash status will be automatically deleted after 7 days. Please note that the Abandoned status will be hidden when the Privacy option is enabled.
Can I remove or edit my name at the bottom of my form? "Created by_______"
Hi James, You can customize the footer, header, theme, logo, but please note that this is common for all the forms you create using your account. Customize header, footer, theme Login to Formfacade. Click on the form to open it. Edit page will be displayed. Click Preview. In the Preview page, theme settings will be displayed in the right pane. Click Page. Enter the required text in the Business name (header / account name), Footer option (replaces "This site belongs to...") and click Save. You can upload your logo (square image 1:1 aspect ratio) to replace the default profile picture in the footer.
Hello, I am getting two errors on my form, when fully submitted, here are two screenshots: 1. Right at submit: https://prnt.sc/C9idKb4uTbtI 2. Another error note, which also happens on submit: https://prnt.sc/d2hkzBekDrAv Thank you!
Submit failed: Not able to update in google forms https://prnt.sc/C9idKb4uTbtI When the user submits the form, the response is recorded in Formfacade and Google Forms. If there are any issues with submitting the form or recording the responses in Google Forms, we show an error message to the user and also send a notification email to the form creator. The submit can fail because there is an issue with the form, internet connectivity issue etc. The notification email will include the error message, draft id, link to the response (abandoned or submitted). If the draft id is prefixed with the *, it indicates that the response has not been submitted. If it is prefixed with a #, it indicates that the response has been submitted. If the error for response shows "Not able to update this response in Google Forms", then this indicates that the submit was successful and the response was recorded in Formfacade, but it was not updated in Google Forms. Google Forms might reject the responses if it fails any response validations (incorrect answers, missing answers for required questions) or if you have enabled any of the features that require signin such as limit to 1 response, collect email address - verified input, send response receipts, response too large etc. You might have also noticed that sometimes Google Forms throws a "Something went wrong" error without giving any additional details. Request entity too large error https://prnt.sc/d2hkzBekDrAv You have added 28 paragraph questions in your form. When the user fills the answer for these paragraph questions along with other required questions in the form, the resulting response exceeds the size limit supported by google forms. That's why you are getting the entity too large error. To fix this, you can add a response validation for these paragraph questions to restrict the max characters or you can enable the option to not record the responses in google forms. Login to Formfacade > click on the form to open it > Edit page will be displayed > In the Formfacade Edit page, click on the form title to select it > click on the settings gear icon > Form settings page will be displayed > click Advanced > enable the toggle button for "Don't submit to google forms" and click Save. When this option is enabled, the responses will be recorded only in Formfacade.
Does this add-on allow a Google Form to be embedded into a website if the file upload feature is part of the form?
Yes, you can use the Formfacade addon to embed a google form with file upload on your website. Google Forms file upload requires login. You must customize your google form using the Formfacade addon to convert this into a html file upload to allow users to upload files without login. You can subscribe to the Formfacade - Embed paid plan. This plan is suitable for occasional light use cases that require collecting files. You get a 10mb max size per file with a total file storage of 1gb. Only the form owner can access the files one at a time after they login with their google account. Formfacade - Embed https://formfacade.com/embed/pricing.html If your requirement is to collect large files and collaborate with your team, you should also subscribe to the file upload plan 10gb, 100gb or 1tb. You can increase the max file size to up to 1gb per file (depends on the plan), the number of files per file upload question, restrict file types, enable unlisted links to allow anyone to access the files, add collaborators to provide access to specific users and use our addon to sync the uploaded files to your google drive. Formfacade - File upload https://formfacade.com/file-upload/pricing.html Convert to html file upload + Sync to drive https://formfacade.com/file-upload/google-forms-file-upload-sync-to-google-drive.html