Ask questions about our products
submit failed, amount not configured correctly ERROR MESSAGE
You have deleted the field with the calculated amount. That's why you are getting an invalid amount configuration error when you try to submit the form. Login to Neartail > click on the form to open it > Edit page will be displayed > In the Neartail Edit page, click on the Add price field icon > select Order amount, click Next > select Standard calculation using TOTAL() formula, click Next > click Create. You can then submit a response and test the form.
Is it possible to export the raw data from a Neartail form? i.e. if I could have the below for each product, that would be very helpful. Neartail Item ID Neartail SKU Description Price
Neartail currently doesn’t offer an option to export product data to Google Sheets. Could you please tell us why you would like to export it and how you plan to use it?
Hello, I want to add a calculated, read-only question to my Google Form. NOt have it hosted on your side. Based on the test, I am unsure if this is possible. Also, we would need this as a registration for a 1-time event for 2 months, so I would only need the tool for a month and your pricing page does not say whether or not this is cancellable monthly. Could you please help with these things? Thank you, Viktor
Hi Victor, Google Forms does not support calculations or field permissions. You can customize your google form using the Neartail addon to calculate the amount and collect payments if needed. Please note that you must use the Neartail share link or the embed code to collect responses; otherwise, customization and calculations will not work. When use the Neartail link, the responses will be recorded in both Neartail and Google Forms. When you subscribe to the paid plan, you can choose between a monthly or annual option. The monthly subscription is automatically renewed each month, and you can cancel it at any time. If you cancel, the subscription will remain valid until the end of the current billing period. The annual subscription is a 12-month commitment and is non-refundable. If you only need it for a short term, it's best to choose the monthly plan, use it for 2 months, and then cancel before it renews for the 3rd month.
we are doing a ballot and want to hold peoples card details for future payments rather than take their payments immediately
Hi Sophie, Neartail does not support storing card details for future payments. We have integrated with Stripe for card payments. You can either process payments immediately when a user submits the form or get payment pre-authorization when a user submits the form and collect payments anytime within the next 7 days.
Hello, can the description field be added to the summary of the form sent by WhatsApp? What should I do?
Currently, the WhatsApp message summary includes only the questions and their corresponding answers. The description cannot be included in the WhatsApp message.
May I know how to use the QUANTITYIN function.
QUANTITY() You can use this formula to calculate the total order quantity for the products in the form QUANTITYIN("category_name") You can use this formula to calculate the order quantity for the products in the category_name page. For example, if you have a create a page with Vegetables as the page title, you can use the QUANTITYIN("Vegetables") to calculate the order quantity for the products in the Vegetables page.
Missing Email confirmation. There used to be an email option for us to send an order confirmation to the user. We no longer see this. Has the menu changed?
Send confirmation emails to customers Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, click on the three dots icon next to the Submitted status > click Notify respondent > setup wizard will be displayed > follow the prompts to complete the setup. Email content You can customize the message to include payment details, delivery instructions etc and use either of these formulas in the email message to show an order summary. You can also click on the @ icon in the message editor to include specific fields in the email. ${BILL()} This will show a summary of the products ordered in the bill format. It will include the product name, quantity, unit price and amount. ${response()} This will show a summary of all the answers in the form (products ordered + other fields in the form such as contact details, address etc)
can we only pay for one month and cancel the plan? and will i get all the benefits of the data bases?
When you subscribe to the paid plan, you can either choose the monthly or annual subscription. Monthly subscription is automatically renewed each month. You can cancel it anytime. Annual subscription is a 12 month commitment and it is non-refundable. If you need it just for 1 month, then you can choose the monthly plan, use it for 1 month and then cancel the subscription before it is renewed for the 2nd month. When you cancel your subscription, it will be valid till the end of the subscription period.
hi, when we set the field as mandatory * remarks, when customer did not fill up the info and click submit, the system will pop up as as msg showing that this is mandatory part, can we change that system pop up language or wording? if yes, how to change it?
The error messages for mandatory fields cannot be customized. You can update the language in the form so that this error message is displayed in the selected language. Login to Neartail > click on the form to open it > Edit page will be displayed > In the Edit page, scroll to the bottom of the page > click on the settings gear icon for the submit section > Button settings page will be displayed > select the preferred language and click Save. The default error messages, button text, informational messages will be displayed in the selected language. If you need to provide specific instructions, you can add a description or hint below the question to guide your customers on what is required.
Is it possible to edit the SKU or item ID to match my own SKUs instead of being auto populated?
Neartail generates a unique ID for each product. This ID cannot be changed.
When I click on the cart icon at the top left of the form, the button says "Adults" and navigates to that question in the form, instead of going to "Total Amount Due". How do I change this?
Login to Neartail > click on the form to open it > Edit page will be displayed > In the Neartail Edit page, click on the 9 dots grid icon in the bottom right corner at the end of a section > Show categories settings page will be displayed > select the preferred checkout page and click Save.
Frequently Asked Questions
Hello! Why do some say completed and others read PAID, I am not understanding the difference. Is there something I need to do?
Hi Katrina By default, there are four order status: Abandoned, Submitted, Completed, Trash. You cannot rename the default status, but you can choose to hide a default status. When you enable automated as well as manual payments in your form, the default order status will include Abandoned, Submitted, Paid, Completed, Trash. Abandoned orders If a user starts filling the form, but does not submit it, it will be displayed in the Abandoned status. These orders will be displayed only in the Neartail Orders page and it will not be included in Reports. Abandoned orders will have * prefixed to the order number in the Neartail Orders page. Submitted orders When the user chooses the automated payment option and submits the form, the order will be displayed under the Paid status. When the user chooses the manual payment option and submits the form, the order will be displayed under the submitted status. Once you verify the payment and update the payment status, it will be moved to the Paid status. These submitted orders will be recorded in Neartail and Google Forms. You can sync Google Forms responses to Google Sheets. Submitted orders will have # prefixed to the order number in the Neartail Orders page. The order numbers should be in sequential order. Trash orders You can move redundant orders to Trash. Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, you can drag and drop (place the cursor on the profile image/default icon to drag) orders to the Trash status or click on an order to view the details, select the Trash status from the dropdown list for the Move to option and click Submit. Delete orders The orders in Abandoned and Trash status will not be included in the Neartail Reports. You can enable the Privacy option to delete the orders in Trash status permanently. Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders> In the Orders page, click on the three dots next to the Abandoned or Trash status > You can enable or disable the privacy settings. When enabled, the orders in Abandoned and Trash status will be automatically deleted after 7 days. Please note that the Abandoned status will be hidden when the Privacy option is enabled.
Can I remove or edit my name at the bottom of my form? "Created by_______"
Hi James, You can customize the footer, header, theme, logo, but please note that this is common for all the forms you create using your account. Customize header, footer, theme Login to Formfacade. Click on the form to open it. Edit page will be displayed. Click Preview. In the Preview page, theme settings will be displayed in the right pane. Click Page. Enter the required text in the Business name (header / account name), Footer option (replaces "This site belongs to...") and click Save. You can upload your logo (square image 1:1 aspect ratio) to replace the default profile picture in the footer.
Hello, I am getting two errors on my form, when fully submitted, here are two screenshots: 1. Right at submit: https://prnt.sc/C9idKb4uTbtI 2. Another error note, which also happens on submit: https://prnt.sc/d2hkzBekDrAv Thank you!
Submit failed: Not able to update in google forms https://prnt.sc/C9idKb4uTbtI When the user submits the form, the response is recorded in Formfacade and Google Forms. If there are any issues with submitting the form or recording the responses in Google Forms, we show an error message to the user and also send a notification email to the form creator. The submit can fail because there is an issue with the form, internet connectivity issue etc. The notification email will include the error message, draft id, link to the response (abandoned or submitted). If the draft id is prefixed with the *, it indicates that the response has not been submitted. If it is prefixed with a #, it indicates that the response has been submitted. If the error for response shows "Not able to update this response in Google Forms", then this indicates that the submit was successful and the response was recorded in Formfacade, but it was not updated in Google Forms. Google Forms might reject the responses if it fails any response validations (incorrect answers, missing answers for required questions) or if you have enabled any of the features that require signin such as limit to 1 response, collect email address - verified input, send response receipts, response too large etc. You might have also noticed that sometimes Google Forms throws a "Something went wrong" error without giving any additional details. Request entity too large error https://prnt.sc/d2hkzBekDrAv You have added 28 paragraph questions in your form. When the user fills the answer for these paragraph questions along with other required questions in the form, the resulting response exceeds the size limit supported by google forms. That's why you are getting the entity too large error. To fix this, you can add a response validation for these paragraph questions to restrict the max characters or you can enable the option to not record the responses in google forms. Login to Formfacade > click on the form to open it > Edit page will be displayed > In the Formfacade Edit page, click on the form title to select it > click on the settings gear icon > Form settings page will be displayed > click Advanced > enable the toggle button for "Don't submit to google forms" and click Save. When this option is enabled, the responses will be recorded only in Formfacade.
Does this add-on allow a Google Form to be embedded into a website if the file upload feature is part of the form?
Yes, you can use the Formfacade addon to embed a google form with file upload on your website. Google Forms file upload requires login. You must customize your google form using the Formfacade addon to convert this into a html file upload to allow users to upload files without login. You can subscribe to the Formfacade - Embed paid plan. This plan is suitable for occasional light use cases that require collecting files. You get a 10mb max size per file with a total file storage of 1gb. Only the form owner can access the files one at a time after they login with their google account. Formfacade - Embed https://formfacade.com/embed/pricing.html If your requirement is to collect large files and collaborate with your team, you should also subscribe to the file upload plan 10gb, 100gb or 1tb. You can increase the max file size to up to 1gb per file (depends on the plan), the number of files per file upload question, restrict file types, enable unlisted links to allow anyone to access the files, add collaborators to provide access to specific users and use our addon to sync the uploaded files to your google drive. Formfacade - File upload https://formfacade.com/file-upload/pricing.html Convert to html file upload + Sync to drive https://formfacade.com/file-upload/google-forms-file-upload-sync-to-google-drive.html