Ask questions about our products
Hi if I by the basic plan monthly, can i upgrade it later on? thank you
Yes Patricia, you can subscribe to the Basic plan and then upgrade to a higher plan at any time. When you upgrade, the system will calculate the prorated amount and charge the difference.
Is it possible for clients to input multiple emails in the contact details portion? We have a client that wants multiple people at their company to get notified when they place an order.
Hi Ben, multiple email addresses are not supported. The respondents can enter only one email address in the email field in the form. You can set up your form to send a confirmation email to this email address entered by them.
I am missing Payouts.
When you set up card payments, you can choose to collect payments or get payment authorization when they submit the form. You have enabled the "Pay on approval with hold payment" option in Neartail. Neartail's hold payment feature allows you to get payment authorization when the user submits the form and then collect the payment anytime within the next 7 days. To collect payments, login to Neartail > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, click on an order to view the details > click Collect. Please note that the authorization will automatically expire after 7 days. Once expired, it will display an error when you try to collect payments. If you would like to collect payments immediately when the user submits the form, then login to Neartail > click on the form to open it > Edit page will be displayed > In the Edit page, click on the gear next to the Place order (submit) button > Button settings page will be displayed > select Disable for the "Pay on approval with hold payment" option and click Save.
The site is available but no one can place an order. This is causing me to lose business. Please fix this ASAP.
Hi Linda, What is the issue with placing orders? are you getting any error messages when you submit the form? Please share the details.
My link is not working
Hi - What is the issue you are facing with your form link? Are you getting any error messages when open the link or are you not able to submit the form? Please share the relevant details. Note: You have closed your form. Login to Neartail > click on the form to open it > Edit page will be displayed > In the Neartail Edit page, click on the form title to select it > click on the gear icon next to the form title > Form settings will be displayed > click Advanced > uncheck Close this form option and click Save.
I’m using an iPhone to make a Google form for a running event registration. When I try to add on the neartail for payment it crashes. Can you advise Thanks
Open a private window in your Safari or Chrome browser, login with the preferred google account and then install the Neartail addon. Please try this and confirm. If you face any issues, please share a screenshot of the error.
Hello, We would like to take payments via SQUARE and I cannot see a way to do that here. Please help.
HI Melissa, Currently, Neartail does not have direct integration with Square for payment processing. Available payment options We have integrated with Stripe (Card, Bancontact, Paynow, Cash App, iDeal) and Paypal (Paypal, Venmo) for automated payments. In addition, you can also enable manual & offline payment methods such as UPI, Cash App, Zelle, cash on delivery, bank transfer, check. Enable payments Login to Neartail. Click on the form to open it. Edit page will be displayed. In the Neartail Edit page, click on the gear icon next to the Submit button. Button settings will be displayed. Click Enable payments. The payment options supported in your country will be displayed. You can configure the preferred payment options and click Save. Once you complete the setup, you can use the Neartail share link to submit a response and test the payment process to ensure everything is working correctly
My payment failed everytime i try it "amount is not configured correctly" i already tried everything i also ask chatgpt it said i have to check the configure validation i also done that but still not working . also i want to add payment for indonesian payment method like BCA bank . please help me this is for my homework and also for my father bussiness company
Amount configuration error If you are getting an invalid amount configuration error, then it indicates that the correct form fields are not mapped in the Summary settings page. Summary settings Summary settings page allows you to select the relevant fields for the form for the Amount, Discount, Tax, Delivery Fee, Tip, Net amount option. The mapping in the Summary settings allows Neartail to identify the field with the amount to be charged and pass this amount to the selected the payment option such as Stripe or Paypal. If you have mapped a field for the Net amount option, the answer for that field will be passed to Stripe. Otherwise, the answer for the field mapped for the Amount option will be passed to Stripe. You will get an "Invalid amount configuration" error if the Amount, Net amount options are not mapped correctly. Since you are calculating only the amount in the form, you just have to map the correct field for the Amount option. Login to Neartail > click on the form to open it > Edit page will be displayed > In the Neartail edit page, click on the gear icon next to the form title > Form settings page will be displayed > Click on the configure fields icon next to the Save button > Summary settings page will be displayed > Select the "Total Amount" field for the Amount option, select None for the Net amount option > click Save. Payments We have integrated with Stripe (Card, Bancontact, Paynow, Cash App, iDeal) and Paypal (Paypal, Venmo) for automated payments. In addition, users can also enable manual & offline payment methods such as UPI, Cash App, Zelle, Lydia, cash on delivery, bank transfer, check. Enable payments Login to Neartail. Click on the form to open it. Edit page will be displayed. In the Neartail Edit page, click on the gear icon next to the Submit button. Button settings will be displayed. Click Enable payments. The payment options supported in your country will be displayed. You can configure the preferred payment options and click Save. Once you complete the setup, you can use the Neartail share link to submit a response and test the payment process to ensure everything is working correctly. Bank transfer is a manual payment method. When you enable this payment option, you can enter your bank account details so that users can make the payment to your account directly. Manual payments When a user places an order, the payment status will be either marked as "Pending" (not paid) by default. If the user clicks on the Mark as paid button, the status will be updated as "Paid, not verified". Once you verify the payment, you can mark the order as "Paid". Automated payments When this option is enabled, users will be able to submit the order only if the payment is successful. Please note Paypal charges a transaction fee.
Hello, I would like to create a form for my small company to manage orders only for Christmas. Will it be possible to take only a two-month subscription? Thanks
Hi Alexis, if you need the form only for a short term for Christmas orders, you can choose the monthly option when you subscribe to the paid plan. Monthly subscription is automatically renewed each month. You can use it for 2 months and then cancel the subscription after Christmas.
not sure what the price is for using the order form pricing and accepting payment. I so not want to upgrade - just use the pricing and order payment features. I do not need website design or whats app messaging or meal software or even canteen. looking to keep the form as is for use with an audience of 140 people. Looking to pay upfront if there is a discount for the year.
Hi Kim, If you just need to calculate order amount and collect payments in your clothing order form, you can subscribe to the Neartail google order forms paid plans. You get a 50% discount on the monthly pricing when you subscribe to the annual plan. Neartail google order form pricing https://neartail.com/google-order-forms/pricing.html
Frequently Asked Questions
Hello! Why do some say completed and others read PAID, I am not understanding the difference. Is there something I need to do?
Hi Katrina By default, there are four order status: Abandoned, Submitted, Completed, Trash. You cannot rename the default status, but you can choose to hide a default status. When you enable automated as well as manual payments in your form, the default order status will include Abandoned, Submitted, Paid, Completed, Trash. Abandoned orders If a user starts filling the form, but does not submit it, it will be displayed in the Abandoned status. These orders will be displayed only in the Neartail Orders page and it will not be included in Reports. Abandoned orders will have * prefixed to the order number in the Neartail Orders page. Submitted orders When the user chooses the automated payment option and submits the form, the order will be displayed under the Paid status. When the user chooses the manual payment option and submits the form, the order will be displayed under the submitted status. Once you verify the payment and update the payment status, it will be moved to the Paid status. These submitted orders will be recorded in Neartail and Google Forms. You can sync Google Forms responses to Google Sheets. Submitted orders will have # prefixed to the order number in the Neartail Orders page. The order numbers should be in sequential order. Trash orders You can move redundant orders to Trash. Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, you can drag and drop (place the cursor on the profile image/default icon to drag) orders to the Trash status or click on an order to view the details, select the Trash status from the dropdown list for the Move to option and click Submit. Delete orders The orders in Abandoned and Trash status will not be included in the Neartail Reports. You can enable the Privacy option to delete the orders in Trash status permanently. Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders> In the Orders page, click on the three dots next to the Abandoned or Trash status > You can enable or disable the privacy settings. When enabled, the orders in Abandoned and Trash status will be automatically deleted after 7 days. Please note that the Abandoned status will be hidden when the Privacy option is enabled.
Can I remove or edit my name at the bottom of my form? "Created by_______"
Hi James, You can customize the footer, header, theme, logo, but please note that this is common for all the forms you create using your account. Customize header, footer, theme Login to Formfacade. Click on the form to open it. Edit page will be displayed. Click Preview. In the Preview page, theme settings will be displayed in the right pane. Click Page. Enter the required text in the Business name (header / account name), Footer option (replaces "This site belongs to...") and click Save. You can upload your logo (square image 1:1 aspect ratio) to replace the default profile picture in the footer.
Hello, I am getting two errors on my form, when fully submitted, here are two screenshots: 1. Right at submit: https://prnt.sc/C9idKb4uTbtI 2. Another error note, which also happens on submit: https://prnt.sc/d2hkzBekDrAv Thank you!
Submit failed: Not able to update in google forms https://prnt.sc/C9idKb4uTbtI When the user submits the form, the response is recorded in Formfacade and Google Forms. If there are any issues with submitting the form or recording the responses in Google Forms, we show an error message to the user and also send a notification email to the form creator. The submit can fail because there is an issue with the form, internet connectivity issue etc. The notification email will include the error message, draft id, link to the response (abandoned or submitted). If the draft id is prefixed with the *, it indicates that the response has not been submitted. If it is prefixed with a #, it indicates that the response has been submitted. If the error for response shows "Not able to update this response in Google Forms", then this indicates that the submit was successful and the response was recorded in Formfacade, but it was not updated in Google Forms. Google Forms might reject the responses if it fails any response validations (incorrect answers, missing answers for required questions) or if you have enabled any of the features that require signin such as limit to 1 response, collect email address - verified input, send response receipts, response too large etc. You might have also noticed that sometimes Google Forms throws a "Something went wrong" error without giving any additional details. Request entity too large error https://prnt.sc/d2hkzBekDrAv You have added 28 paragraph questions in your form. When the user fills the answer for these paragraph questions along with other required questions in the form, the resulting response exceeds the size limit supported by google forms. That's why you are getting the entity too large error. To fix this, you can add a response validation for these paragraph questions to restrict the max characters or you can enable the option to not record the responses in google forms. Login to Formfacade > click on the form to open it > Edit page will be displayed > In the Formfacade Edit page, click on the form title to select it > click on the settings gear icon > Form settings page will be displayed > click Advanced > enable the toggle button for "Don't submit to google forms" and click Save. When this option is enabled, the responses will be recorded only in Formfacade.
Does this add-on allow a Google Form to be embedded into a website if the file upload feature is part of the form?
Yes, you can use the Formfacade addon to embed a google form with file upload on your website. Google Forms file upload requires login. You must customize your google form using the Formfacade addon to convert this into a html file upload to allow users to upload files without login. You can subscribe to the Formfacade - Embed paid plan. This plan is suitable for occasional light use cases that require collecting files. You get a 10mb max size per file with a total file storage of 1gb. Only the form owner can access the files one at a time after they login with their google account. Formfacade - Embed https://formfacade.com/embed/pricing.html If your requirement is to collect large files and collaborate with your team, you should also subscribe to the file upload plan 10gb, 100gb or 1tb. You can increase the max file size to up to 1gb per file (depends on the plan), the number of files per file upload question, restrict file types, enable unlisted links to allow anyone to access the files, add collaborators to provide access to specific users and use our addon to sync the uploaded files to your google drive. Formfacade - File upload https://formfacade.com/file-upload/pricing.html Convert to html file upload + Sync to drive https://formfacade.com/file-upload/google-forms-file-upload-sync-to-google-drive.html