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Please fix the fact that the form link is banned
Your form was reported as malicious by a few users. So, it has been added to the restricted list. You have signed up using your gmail account, but you are using the Unitel logo and branding in your form. Could you please send an email from your Unitel work account as that will allow us to verify the identity and whitelist your account.
This form was created by Arya Sunilkumar This content is neither created nor endorsed by Formfacade Report Abuse. how to remove these
Hi Arya, the report abuse option cannot be removed from the Formfacade share link. If you have a website, you can embed the form on your website and use the url for that webpage to collect responses. The embedded form will not display the report abuse option.
I want to add an email to receive our monthly invoice
Hi - There is no account linked with your email address. Which email address did you use to subscribe to the paid plan? Please send an email to support@formfacade.com with the relevant details.
I want to remove the message "Form responses limit reached. Upgrade Now" from below all the forms on my website. Please remove it from every form.
Hi Muhammad, You have reached the max response limit for the free plan. That's why the message "Form responses limit reached. Upgrade Now" is displayed in your form. If you would like to continue using the form to collect responses, you can subscribe to the paid plan.
Submitted a ticket but have not heard back.
Hi - We replied to your post the same day on 22-Aug. Please refer to the link below. https://near.tl/support/forum/support/-wanted-to-know-if-formfacade-allows-for-multiple-.-O4vJDFMbR-Mp9oakpxg.html
No puedo modificar el color secundario
Hi - Is the selected color in the theme settings not applied correctly in your form or are you getting error messages when you try to update the color? Please share the relevant details so that we can check and help you with this.
Is there a way to change the email associated with the account? Or can we port over the existing forms to a newly created account? We're trying to find a way to avoid my photo from showing at the bottom of the form.
Hi Jordan, Login to Formfacade. Click on the form to open it. Edit page will be displayed. In the Edit page, click on the profile name in the top right corner. Click Change theme. Theme settings page will be displayed in the Preview page. Click Page. Upload the logo (replaces the default profile picture in the footer) and click Save. You can also enter the required text in the Title (header / account name), Footer option (replaces "This site belongs to...") to update the header, footer text. Note: Formfacade uses google signin. It does not have the option to change the email address associated with your Formfacade account. If you would like to use a different email account, then you will have to subscribe to the paid plan using the preferred email account and cancel the existing subscription.
what are the disadvantages of the free version? what can I get with the free version?
When you install the addon/create an account, we automatically enable a 7 day trial. After the trial ends, you will be on the free plan. In the Formfacade free plan, you can use one form and collect up to 20 responses per month. You can view the submitted responses in Google Forms. Please note that only the basic Embed feature is part of the Formfacade Free plan. If you would like to use the paid features such as customize UI, file upload, score calculations, redirect on submit, tasks, email notifications etc or collect more than 20 responses per month, you can choose to subscribe to the paid plan.
I would like to be able access images uploaded to a form via the API. Can the image URLs be accessed publicly or via an API key? Can formfacade send form submissions including images as a webhook, or an email with images attached? Thanks, Kofi
Hi Kofi, if you would like to collect files and access them via Apps script or allow anyone with the link to access the files, you can subscribe to the Formfacade file upload plan and enable unlisted links.
Is there a way to add line breaks to the answers options on a multiple choice question? (note: I am also using the scoring add on)
Hi Paul, you cannot add line breaks to the answer options in a multiple choice question in Google Forms or Formfacade. A workaround is to use symbols like slashes (/) or commas to separate the text within the same option.
why does the changes in one form is also applying in the other? How to fix it?
Hi Arya, the header, footer, logo, theme settings are for your account. It will be applicable for all the forms you create using your account.
Regarding the number of monthly responses for the BASIC plan, I remember that it used to be 1000 responses, but when did it change to 100 responses?
The pricing plans and the response limits were updated in August / September last year. This change did not affect existing customers with an active subscription. If you subscribed after the pricing plans were updated, the new response limits will be applicable.
Hello, is it possible to know if I am using any paid feature with this form? Thank you
Hi Andrea, you have added calculations in your form. This is a paid feature. You will have to subscribe to the paid plan to continue using Formfacade after the trial ends.
My credit card was cloned. I entered another payment method, but my account is blocked and I cannot review the payment methods.
Your subscription could not be renewed on 12-August-2024 and it was automatically cancelled. Please login using your email account and subscribe to the paid plan using your card directly on our website. Formfacade Enhance plans https://formfacade.com/enhance/pricing.html Formfacade Customize UI plans https://formfacade.com/website/pricing.html
After some of my customers place an order There is normal display in the background of formfacade BUT No data is imported into certain cells of the GOOGLE spreadsheet
Thanks for the screenshots. When the user fills the form and submits it, the responses will be recorded in Formfacade and Google Forms. You can sync the responses to google sheets. Could you please check if the response #63 is recorded correctly in Google Forms and matches with the response in Formfacade.
Frequently Asked Questions
Hello! Why do some say completed and others read PAID, I am not understanding the difference. Is there something I need to do?
Hi Katrina By default, there are four order status: Abandoned, Submitted, Completed, Trash. You cannot rename the default status, but you can choose to hide a default status. When you enable automated as well as manual payments in your form, the default order status will include Abandoned, Submitted, Paid, Completed, Trash. Abandoned orders If a user starts filling the form, but does not submit it, it will be displayed in the Abandoned status. These orders will be displayed only in the Neartail Orders page and it will not be included in Reports. Abandoned orders will have * prefixed to the order number in the Neartail Orders page. Submitted orders When the user chooses the automated payment option and submits the form, the order will be displayed under the Paid status. When the user chooses the manual payment option and submits the form, the order will be displayed under the submitted status. Once you verify the payment and update the payment status, it will be moved to the Paid status. These submitted orders will be recorded in Neartail and Google Forms. You can sync Google Forms responses to Google Sheets. Submitted orders will have # prefixed to the order number in the Neartail Orders page. The order numbers should be in sequential order. Trash orders You can move redundant orders to Trash. Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, you can drag and drop (place the cursor on the profile image/default icon to drag) orders to the Trash status or click on an order to view the details, select the Trash status from the dropdown list for the Move to option and click Submit. Delete orders The orders in Abandoned and Trash status will not be included in the Neartail Reports. You can enable the Privacy option to delete the orders in Trash status permanently. Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders> In the Orders page, click on the three dots next to the Abandoned or Trash status > You can enable or disable the privacy settings. When enabled, the orders in Abandoned and Trash status will be automatically deleted after 7 days. Please note that the Abandoned status will be hidden when the Privacy option is enabled.
Can I remove or edit my name at the bottom of my form? "Created by_______"
Hi James, You can customize the footer, header, theme, logo, but please note that this is common for all the forms you create using your account. Customize header, footer, theme Login to Formfacade. Click on the form to open it. Edit page will be displayed. Click Preview. In the Preview page, theme settings will be displayed in the right pane. Click Page. Enter the required text in the Business name (header / account name), Footer option (replaces "This site belongs to...") and click Save. You can upload your logo (square image 1:1 aspect ratio) to replace the default profile picture in the footer.
Hello, I am getting two errors on my form, when fully submitted, here are two screenshots: 1. Right at submit: https://prnt.sc/C9idKb4uTbtI 2. Another error note, which also happens on submit: https://prnt.sc/d2hkzBekDrAv Thank you!
Submit failed: Not able to update in google forms https://prnt.sc/C9idKb4uTbtI When the user submits the form, the response is recorded in Formfacade and Google Forms. If there are any issues with submitting the form or recording the responses in Google Forms, we show an error message to the user and also send a notification email to the form creator. The submit can fail because there is an issue with the form, internet connectivity issue etc. The notification email will include the error message, draft id, link to the response (abandoned or submitted). If the draft id is prefixed with the *, it indicates that the response has not been submitted. If it is prefixed with a #, it indicates that the response has been submitted. If the error for response shows "Not able to update this response in Google Forms", then this indicates that the submit was successful and the response was recorded in Formfacade, but it was not updated in Google Forms. Google Forms might reject the responses if it fails any response validations (incorrect answers, missing answers for required questions) or if you have enabled any of the features that require signin such as limit to 1 response, collect email address - verified input, send response receipts, response too large etc. You might have also noticed that sometimes Google Forms throws a "Something went wrong" error without giving any additional details. Request entity too large error https://prnt.sc/d2hkzBekDrAv You have added 28 paragraph questions in your form. When the user fills the answer for these paragraph questions along with other required questions in the form, the resulting response exceeds the size limit supported by google forms. That's why you are getting the entity too large error. To fix this, you can add a response validation for these paragraph questions to restrict the max characters or you can enable the option to not record the responses in google forms. Login to Formfacade > click on the form to open it > Edit page will be displayed > In the Formfacade Edit page, click on the form title to select it > click on the settings gear icon > Form settings page will be displayed > click Advanced > enable the toggle button for "Don't submit to google forms" and click Save. When this option is enabled, the responses will be recorded only in Formfacade.
Does this add-on allow a Google Form to be embedded into a website if the file upload feature is part of the form?
Yes, you can use the Formfacade addon to embed a google form with file upload on your website. Google Forms file upload requires login. You must customize your google form using the Formfacade addon to convert this into a html file upload to allow users to upload files without login. You can subscribe to the Formfacade - Embed paid plan. This plan is suitable for occasional light use cases that require collecting files. You get a 10mb max size per file with a total file storage of 1gb. Only the form owner can access the files one at a time after they login with their google account. Formfacade - Embed https://formfacade.com/embed/pricing.html If your requirement is to collect large files and collaborate with your team, you should also subscribe to the file upload plan 10gb, 100gb or 1tb. You can increase the max file size to up to 1gb per file (depends on the plan), the number of files per file upload question, restrict file types, enable unlisted links to allow anyone to access the files, add collaborators to provide access to specific users and use our addon to sync the uploaded files to your google drive. Formfacade - File upload https://formfacade.com/file-upload/pricing.html Convert to html file upload + Sync to drive https://formfacade.com/file-upload/google-forms-file-upload-sync-to-google-drive.html