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I only want access to one form. Is there a better plan for me than paying $38/mo?
Hi Caroline, if you would like add score calculations in your form, you will have to subscribe to the Formfacade - Assign points paid plan. The pricing starts at $38/month billed yearly for the Basic plan that supports up to 100 responses per month. Formfacade - Assign points pricing https://formfacade.com/calculate/pricing.html Formfacade Enhance pricing https://formfacade.com/enhance/pricing.html
Computation failed for Warehouse Team, A Will Call Order has been placed for ${entry1000027} and the ${entry1990820639} crew. Please Pick, Pack and Stage the order for pick up tomorrow morning. ${response()} Regards, due to ReferenceError: entry1000027 is not defined
Hi Christian, when you set up the email notifications, you can use the @ icon in the message editor to include specific fields in the message. In your email, you have added two such fields: ${entry1000027} and ${entry1990820639}. You are getting a reference error because the ${entry1000027} field has been deleted. You just have to delete this from the email set up and then you use the @ icon in the editor to include the relevant field. Please try this and confirm.
Changing billing information. I would like to change the card used.
Login to Formfacade > click Account > list of our products will be displayed > click Manage plan > click Update plan to open the customer portal > you can update the card details, billing information and manage your plan.
Does Formfacade allow google form to accept file upload without signing in. The usecase is to embed the file into the website.
Yes, Formfacade allows you to collect file uploads without requiring users to sign in. If you have already created your form in Google Forms, you can use the "Formfacade - File upload" addon to convert the Google Forms file upload feature into a standard HTML file upload. This will allow respondents to upload files directly without needing a Google account. Open your form in google forms > click on the addon icon > click Formfacade - File upload > click Configure form > Confirmation popup will be displayed > click Yes to convert the file upload question to html file upload (this will be a short answer question in google forms) > click Preview to test the form or Proceed to customize it using the Formfacade Editor. Please note that you will have to use the Formfacade share link or use the Formfacade embed code to embed the form on your website and collect responses from your users. Setup file upload and sync to drive (The addon has been renamed from "Petaform" to "Formfacade - File upload") https://formfacade.com/file-upload/google-forms-file-upload-sync-to-google-drive.html Formfacade - File upload addon https://workspace.google.com/marketplace/app/formfacade_file_upload/146202960515 Formfacade File upload pricing https://formfacade.com/file-upload/pricing.html
We want to send confirmation emails to people who've filled out and submitted the form.
Login to Formfacade > click on the form to open it > Edit page will be displayed > click Responses > click on the three dots icon next to the Submitted status > click Email respondents > setup wizard will be displayed > select the email field from the list and click Next (note: this email field must be a mandatory field in the form) > update the subject and click Next > update the message and click Next > click on the link to open the form and submit a response to test confirmation emails. When you set up the email notification using Formfacade, you can customize the subject and message as required. You can use the ${response()} formula to show a summary of all the answers or click on the @ icon in the message editor and select the required field from the list to include it in the message.
I am unable to view the list of downloaders as it appears empty. Your assistance in resolving this matter would be greatly appreciated.
Hi Irem, are you trying to view the responses in Formfacade Responses page, Google Forms or Google Sheets? Note: When you use the Formfacade share link or the embed code to collect responses, the responses will be recorded in Formfacade and Google Forms. You can also sync the responses to google sheets. Login to Formfacade > click on the form to open it > Edit page will be displayed > click Responses > are you responses displayed under the Submitted status? Please check and confirm.
I need help with the formula so that the final answer is rounded to only two decimal places.
Hi Omilio, you can use the ROUND function to round the answer to the nearest integer or decimals. Use ROUND( existing formula , 2 ) to round to 2 decimal places Use ROUND( existing formula ) to round to the nearest integer
Is formfacade free? If free does it support file uploads and how many responses per month? I need a reply not a link from a page.
Formfacade File upload is paid product with a 7 day free trial. For pricing details, refer to the link below. https://formfacade.com/file-upload/pricing.html
hey, how can I make the question appear ONE by ONE.?
Hi Theo, Formfacade does not have the option to automatically show only one question at a time. The workaround is to split the form into multiple sections and add only one question per section.
Cannot for the life of me figure out how to get this to work for my google form. your directions are not matching current configurations for google forms and everything I do on Formfacade seems to be broken and result in an error. I just want one (1) question on my google form to allow for submitting photographs without logging in. Why is this the most difficult thing I've done all week?
Formfacade might show a prompt to create a new form instead of converting the google drive file upload in the existing form if there are any [permission] issues. When you choose this option, the form will be created in the Formfacade service account and your email will be added as a collaborator. If you are trying to find this new form created by Formfacade in your google drive, then you can select the "Shared with me" option in the side panel > Filter by type (select Folder option) > You should see a Formfacade folder > open the folder to view the form. The other option is to login to Formfacade > list of your forms will be displayed in the Forms dashboard > click on the form to open it > Formfacade Edit page will be displayed > In the Edit page, click on the form title to select it > click on the settings gear icon > Form settings page will be displayed > click Advanced > click Launch to open google forms > The google forms will open in a new tab. You will have to use the Formfacade share link to collect responses. Otherwise, customization and file upload will not work. Please note that uploaded files will not be synced to your google drive folder. This option is not available in the free trial.
Account suspended for fraud?
The annual subscription linked with the WCS email account was renewed on 17-April, but this payment was disputed as fraudulent on 30-May by WCS. We reached out to you to confirm about the payment dispute, but since there was no response, the account was suspended.
When i adjust the background of one form to be transparent for my website. It also changes the backgrounds of all the other forms that i share direct links to. IS there any way to adjust these individually for the different forms I have?
No, you won't be able to customize it for each form with your account. If you would like to customize the theme for each form, you will have to subscribe and create the form using different email accounts.
Hello, I want to ask. I'm using the free version. Is there a limited time to use that version and if that time runs out I can't use it again forever? and will the previously created website disappear?
Hi Farrell, When you install the addon/create an account, we automatically enable a 7 day trial. After the trial ends, you will be on the free plan. In the Formfacade free plan, you can use one form and collect up to 20 responses per month. You can view the submitted responses in Google Forms. If you would like to use the paid features such as customize UI, file upload, score calculations, redirect on submit, tasks etc or collect more than 20 responses per month, you will have to subscribe to the paid plan.
How to integrate Google Analytics with my form?
currently we do not have the option to add the GA tracking code in the form. If you embed the form on your website, then you can add the tracking code for analytics.
Hey I would like to change the start button text and style in my form. in the welcome intro page before the form is displaied How can I do it?
Hi Merav, the Colorful theme includes a banner at the top with the start button. You can select the preferred language in your form, but the caption for the start button in the banner cannot be customized. To learn about the different theme options and the possible customization, please refer to the link below. https://near.tl/support/forum/formfacade/hey-how-can-i-change-the-text-in-the-start-button-.-O2xJGInhRthJvY4vpGW.html
Frequently Asked Questions
Hello! Why do some say completed and others read PAID, I am not understanding the difference. Is there something I need to do?
Hi Katrina By default, there are four order status: Abandoned, Submitted, Completed, Trash. You cannot rename the default status, but you can choose to hide a default status. When you enable automated as well as manual payments in your form, the default order status will include Abandoned, Submitted, Paid, Completed, Trash. Abandoned orders If a user starts filling the form, but does not submit it, it will be displayed in the Abandoned status. These orders will be displayed only in the Neartail Orders page and it will not be included in Reports. Abandoned orders will have * prefixed to the order number in the Neartail Orders page. Submitted orders When the user chooses the automated payment option and submits the form, the order will be displayed under the Paid status. When the user chooses the manual payment option and submits the form, the order will be displayed under the submitted status. Once you verify the payment and update the payment status, it will be moved to the Paid status. These submitted orders will be recorded in Neartail and Google Forms. You can sync Google Forms responses to Google Sheets. Submitted orders will have # prefixed to the order number in the Neartail Orders page. The order numbers should be in sequential order. Trash orders You can move redundant orders to Trash. Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, you can drag and drop (place the cursor on the profile image/default icon to drag) orders to the Trash status or click on an order to view the details, select the Trash status from the dropdown list for the Move to option and click Submit. Delete orders The orders in Abandoned and Trash status will not be included in the Neartail Reports. You can enable the Privacy option to delete the orders in Trash status permanently. Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders> In the Orders page, click on the three dots next to the Abandoned or Trash status > You can enable or disable the privacy settings. When enabled, the orders in Abandoned and Trash status will be automatically deleted after 7 days. Please note that the Abandoned status will be hidden when the Privacy option is enabled.
Can I remove or edit my name at the bottom of my form? "Created by_______"
Hi James, You can customize the footer, header, theme, logo, but please note that this is common for all the forms you create using your account. Customize header, footer, theme Login to Formfacade. Click on the form to open it. Edit page will be displayed. Click Preview. In the Preview page, theme settings will be displayed in the right pane. Click Page. Enter the required text in the Business name (header / account name), Footer option (replaces "This site belongs to...") and click Save. You can upload your logo (square image 1:1 aspect ratio) to replace the default profile picture in the footer.
Hello, I am getting two errors on my form, when fully submitted, here are two screenshots: 1. Right at submit: https://prnt.sc/C9idKb4uTbtI 2. Another error note, which also happens on submit: https://prnt.sc/d2hkzBekDrAv Thank you!
Submit failed: Not able to update in google forms https://prnt.sc/C9idKb4uTbtI When the user submits the form, the response is recorded in Formfacade and Google Forms. If there are any issues with submitting the form or recording the responses in Google Forms, we show an error message to the user and also send a notification email to the form creator. The submit can fail because there is an issue with the form, internet connectivity issue etc. The notification email will include the error message, draft id, link to the response (abandoned or submitted). If the draft id is prefixed with the *, it indicates that the response has not been submitted. If it is prefixed with a #, it indicates that the response has been submitted. If the error for response shows "Not able to update this response in Google Forms", then this indicates that the submit was successful and the response was recorded in Formfacade, but it was not updated in Google Forms. Google Forms might reject the responses if it fails any response validations (incorrect answers, missing answers for required questions) or if you have enabled any of the features that require signin such as limit to 1 response, collect email address - verified input, send response receipts, response too large etc. You might have also noticed that sometimes Google Forms throws a "Something went wrong" error without giving any additional details. Request entity too large error https://prnt.sc/d2hkzBekDrAv You have added 28 paragraph questions in your form. When the user fills the answer for these paragraph questions along with other required questions in the form, the resulting response exceeds the size limit supported by google forms. That's why you are getting the entity too large error. To fix this, you can add a response validation for these paragraph questions to restrict the max characters or you can enable the option to not record the responses in google forms. Login to Formfacade > click on the form to open it > Edit page will be displayed > In the Formfacade Edit page, click on the form title to select it > click on the settings gear icon > Form settings page will be displayed > click Advanced > enable the toggle button for "Don't submit to google forms" and click Save. When this option is enabled, the responses will be recorded only in Formfacade.
Does this add-on allow a Google Form to be embedded into a website if the file upload feature is part of the form?
Yes, you can use the Formfacade addon to embed a google form with file upload on your website. Google Forms file upload requires login. You must customize your google form using the Formfacade addon to convert this into a html file upload to allow users to upload files without login. You can subscribe to the Formfacade - Embed paid plan. This plan is suitable for occasional light use cases that require collecting files. You get a 10mb max size per file with a total file storage of 1gb. Only the form owner can access the files one at a time after they login with their google account. Formfacade - Embed https://formfacade.com/embed/pricing.html If your requirement is to collect large files and collaborate with your team, you should also subscribe to the file upload plan 10gb, 100gb or 1tb. You can increase the max file size to up to 1gb per file (depends on the plan), the number of files per file upload question, restrict file types, enable unlisted links to allow anyone to access the files, add collaborators to provide access to specific users and use our addon to sync the uploaded files to your google drive. Formfacade - File upload https://formfacade.com/file-upload/pricing.html Convert to html file upload + Sync to drive https://formfacade.com/file-upload/google-forms-file-upload-sync-to-google-drive.html