Ask questions about our products
Hey I would like to change the start button text and style in my form. in the welcome intro page before the form is displaied How can I do it?
Hi Merav, the Colorful theme includes a banner at the top with the start button. You can select the preferred language in your form, but the caption for the start button in the banner cannot be customized. To learn about the different theme options and the possible customization, please refer to the link below. https://near.tl/support/forum/formfacade/hey-how-can-i-change-the-text-in-the-start-button-.-O2xJGInhRthJvY4vpGW.html
how to syncronize formfacade to spredsheet gform
Export responses When the user fills the form and submits, the response is recorded in Formfacade and Google Forms. You can sync Google Forms responses to Google Sheets. This will only include the answers for the questions in the form including the score if you have set up your form to record it in Google Forms. Sync responses to Google Sheets Open your form in Google Forms, click Responses and click on the spreadsheet icon to sync responses to Google Sheets. All the fields in the form are included as columns and each row is a response. Export points and responses data from Formfacade reports Login to Formfacade > click on the form to open it > Edit page will be displayed > click Reports > click on the Export button in the bottom right corner. Please note that the responses will be synced to Sheets only when you click on the Export button in Scorecery. There will be three tabs in the Google Sheets (1) Responses - Shows the answers for all the questions in the form (2) Scores - Shows the points for individual questions along with the answers for other form fields (3) Q & A - You can use pivot table to analyse the data and create aggregate reports.
not installing
Hi Kota, If you have logged in with multiple google accounts in your browser, sometimes the Google Workspace addons may not be installed properly. Open an incognito window in your Chrome browser, login with your google account, install the Formfacade - Assign points addon and then customize your form. Please try this and confirm.
Hi! I'm confused about the pricing of the premium plan I want to purchase. I just want to purchase for a one time use to cater 250 respondents. Can you help me?
Hi Marie, Formfacade does not offer a one-time purchase option. When you subscribe to the paid plan, you can either choose the monthly or annual subscription. Monthly subscription is automatically renewed each month. You can cancel it anytime. Annual subscription is a 12-month contract and it is non-refundable. If you need the form only for a short term, you can subscribe to the monthly plan, use it for one month and then cancel the subscription before it is automatically renewed for the second month. If you are creating a form with score calculations and would like to collect 250 responses, then you can subscribe to the Business plan that supports up to 300 responses per month. https://formfacade.com/calculate/pricing.html
Just wanted to inquire if there is an actual need for a paid plan I have a form that all I needed formfacade for was to make sure users dont need to sign in and thats it. It is writted free trial ends after 7 days so I wanted to make sure if there is any need. thaks
Hi Khalid, File upload is a paid feature. You get the first 20 responses free during this 7 day trial period. You will have to subscribe to the paid plan to collect more than 20 responses or continue using it after the trial period ends. Formfacade file upload pricing https://formfacade.com/file-upload/pricing.html
I want to remove this message after submitting the form( Create your own form)
When you subscribe to the paid plan, the "Create your own form" displayed in the confirmation message after submit will be automatically removed. Please note that the Formfacade branding displayed in the bottom right corner in your form will be removed only in the Premium plan and above.
Hey Im not able to edit the form facade version of teh google form its very annoying I dont like it
Some notes for your reference: Form layout: Login to Formfacade > click on the form to open it > Edit page will be displayed > In the Formfacade Edit page, click on the form title to select it > click on the gear icon next to the form title > Form settings page will be displayed > click Appearance > select the preferred layout and click Save. Default layout: Uses standard form widgets arranged in a single column layout on mobile as well as desktop. Comfortable layout: Uses custom styles for form widgets arranged in a two column layout on desktop and a responsive single column layout on mobile. Compact layout: Uses custom styles for form widgets arranged in a three column layout on desktop and a responsive single column layout on mobile. You have selected the Compact layout. The two short answer questions for contact name, business name along with the dropdown question for budget will be arranged in the first and the paragraph question for additional details will be included in the second row. You must keep the title short for the short answer and dropdown questions. If you would like to keep the current title (two sentences) for the budget dropdown question, then you should change this dropdown question into a multiple choice question. I'd also recommend you to change the form layout to Comfortable layout.
Hi there, I want to send a customised confirmation to users responding to a Google Quiz. I have customised the email, but can I also customise the attachment with their responses?
Hi - If you would like to generated a customized PDF from the form response and share it via email with the form respondents, then you can subscribe to the Formesign - Fillable PDF paid plan and use the addon. Formesign - Fillable PDF pricing https://formesign.com/fillable/pricing.html Formesign - Fillable PDF addon for google forms https://workspace.google.com/marketplace/app/formesign_fillable_pdf/189234873251
Is there a way to set a multiple choice question such that the order of answers keep changing randomly for each user when they open the form?
Yes, you can randomize the order of answers for a multiple choice question in Google Forms. To do this, open your form in Google Forms > click on the multiple choice question to select it > click on the three dots more icon > select Shuffle option order > repeat the steps for other multiple choice questions > click on the addon icon > click Formfacade > click More options > click Update or Customize to sync the changes with Formfacade.
how to remove collaborator and i want to kmow a limit of collaborator how many ppl can it be
Hi - The subscription is linked with the email account used to subscribe to the paid plan. Only that account can be used to create the form and collect responses. You can add collaborators to provide access, but please note that the collaborators will have to subscribe to the paid plan using their email account to continue using it after their trial ends. Currently Formfacade does not have the option to remove collaborators. This feature is part of the roadmap.
Hello I cannot login to your form. Please assist. Thank you.
This form has been closed. The user who created this form is no longer using it to collect responses. Please write to them directly.
Frequently Asked Questions
Hello! Why do some say completed and others read PAID, I am not understanding the difference. Is there something I need to do?
Hi Katrina By default, there are four order status: Abandoned, Submitted, Completed, Trash. You cannot rename the default status, but you can choose to hide a default status. When you enable automated as well as manual payments in your form, the default order status will include Abandoned, Submitted, Paid, Completed, Trash. Abandoned orders If a user starts filling the form, but does not submit it, it will be displayed in the Abandoned status. These orders will be displayed only in the Neartail Orders page and it will not be included in Reports. Abandoned orders will have * prefixed to the order number in the Neartail Orders page. Submitted orders When the user chooses the automated payment option and submits the form, the order will be displayed under the Paid status. When the user chooses the manual payment option and submits the form, the order will be displayed under the submitted status. Once you verify the payment and update the payment status, it will be moved to the Paid status. These submitted orders will be recorded in Neartail and Google Forms. You can sync Google Forms responses to Google Sheets. Submitted orders will have # prefixed to the order number in the Neartail Orders page. The order numbers should be in sequential order. Trash orders You can move redundant orders to Trash. Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, you can drag and drop (place the cursor on the profile image/default icon to drag) orders to the Trash status or click on an order to view the details, select the Trash status from the dropdown list for the Move to option and click Submit. Delete orders The orders in Abandoned and Trash status will not be included in the Neartail Reports. You can enable the Privacy option to delete the orders in Trash status permanently. Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders> In the Orders page, click on the three dots next to the Abandoned or Trash status > You can enable or disable the privacy settings. When enabled, the orders in Abandoned and Trash status will be automatically deleted after 7 days. Please note that the Abandoned status will be hidden when the Privacy option is enabled.
Can I remove or edit my name at the bottom of my form? "Created by_______"
Hi James, You can customize the footer, header, theme, logo, but please note that this is common for all the forms you create using your account. Customize header, footer, theme Login to Formfacade. Click on the form to open it. Edit page will be displayed. Click Preview. In the Preview page, theme settings will be displayed in the right pane. Click Page. Enter the required text in the Business name (header / account name), Footer option (replaces "This site belongs to...") and click Save. You can upload your logo (square image 1:1 aspect ratio) to replace the default profile picture in the footer.
Hello, I am getting two errors on my form, when fully submitted, here are two screenshots: 1. Right at submit: https://prnt.sc/C9idKb4uTbtI 2. Another error note, which also happens on submit: https://prnt.sc/d2hkzBekDrAv Thank you!
Submit failed: Not able to update in google forms https://prnt.sc/C9idKb4uTbtI When the user submits the form, the response is recorded in Formfacade and Google Forms. If there are any issues with submitting the form or recording the responses in Google Forms, we show an error message to the user and also send a notification email to the form creator. The submit can fail because there is an issue with the form, internet connectivity issue etc. The notification email will include the error message, draft id, link to the response (abandoned or submitted). If the draft id is prefixed with the *, it indicates that the response has not been submitted. If it is prefixed with a #, it indicates that the response has been submitted. If the error for response shows "Not able to update this response in Google Forms", then this indicates that the submit was successful and the response was recorded in Formfacade, but it was not updated in Google Forms. Google Forms might reject the responses if it fails any response validations (incorrect answers, missing answers for required questions) or if you have enabled any of the features that require signin such as limit to 1 response, collect email address - verified input, send response receipts, response too large etc. You might have also noticed that sometimes Google Forms throws a "Something went wrong" error without giving any additional details. Request entity too large error https://prnt.sc/d2hkzBekDrAv You have added 28 paragraph questions in your form. When the user fills the answer for these paragraph questions along with other required questions in the form, the resulting response exceeds the size limit supported by google forms. That's why you are getting the entity too large error. To fix this, you can add a response validation for these paragraph questions to restrict the max characters or you can enable the option to not record the responses in google forms. Login to Formfacade > click on the form to open it > Edit page will be displayed > In the Formfacade Edit page, click on the form title to select it > click on the settings gear icon > Form settings page will be displayed > click Advanced > enable the toggle button for "Don't submit to google forms" and click Save. When this option is enabled, the responses will be recorded only in Formfacade.
Does this add-on allow a Google Form to be embedded into a website if the file upload feature is part of the form?
Yes, you can use the Formfacade addon to embed a google form with file upload on your website. Google Forms file upload requires login. You must customize your google form using the Formfacade addon to convert this into a html file upload to allow users to upload files without login. You can subscribe to the Formfacade - Embed paid plan. This plan is suitable for occasional light use cases that require collecting files. You get a 10mb max size per file with a total file storage of 1gb. Only the form owner can access the files one at a time after they login with their google account. Formfacade - Embed https://formfacade.com/embed/pricing.html If your requirement is to collect large files and collaborate with your team, you should also subscribe to the file upload plan 10gb, 100gb or 1tb. You can increase the max file size to up to 1gb per file (depends on the plan), the number of files per file upload question, restrict file types, enable unlisted links to allow anyone to access the files, add collaborators to provide access to specific users and use our addon to sync the uploaded files to your google drive. Formfacade - File upload https://formfacade.com/file-upload/pricing.html Convert to html file upload + Sync to drive https://formfacade.com/file-upload/google-forms-file-upload-sync-to-google-drive.html