Hi Cayce, Neartail uses google signin. We do not have the option to transfer subscriptions or ownership. The subscription is linked with the email account used to subscribe to the paid plan. Only that account can be used to customize the form and collect responses.

Hi - We have integrated with Stripe (Card, Bancontact, Paynow, Cash App, iDeal) and Paypal (Paypal, Venmo) for automated payments. In addition, you can also enable manual & offline payment methods such as UPI, Cash App, Lydia, Zelle, cash on delivery, bank transfer, check. Currently we do not have the option to add custom payment options. What is the preferred payment option in your country? How would you like to collect payments? Please provide the details and I'll share your feedback with our team. You can also send an email with the details directly to support@neartail.com

Hi Jennifer, the amount values in the form will be automatically formatted to 2 decimal places. Please note that these values when synced to google sheets will have the actual value with the corresponding decimals. If the amount is not displayed properly in the form, please share the link for your form along with a sample response.

The first page in the form with the required fields will be set as the checkout page by default. You have added the required fields in the home page. That's why it is set as the checkout page. Login to Neartail > click on the form to open it > Edit page will be displayed > In the Edit page, click on the 9 dots grid icon on the bottom right corner at the end of a section (see screenshot below) > select the preferred page for the "Configure the checkout page" option and click Save.

Hi - The confirmation emails have not been setup for the form that you shared. Please follow the instructions in the help article below to enable it. https://neartail.com/order-form/send-confirmation-emails-to-customers.html Once you have completed the setup, you can submit a response and test the confirmation emails. If you face any issues, you can follow the instructions below to check the email status. Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, click on the order to view the details > check the Additional details section. Does it display the email address for the Email respondents ? - By default, it will display the configure link that indicates that the emails have not been set up. - If the emails are configured and sent successfully, email addresses will be displayed. - Otherwise, it will display the error message or 📫 icon next to the email to indicate that the email was not delivered.

Hi Ryan, you can set the current stock for an item by enabling the inventory feature. When you enable this feature, you can specify the available stock for each product. Neartail will automatically track the stock levels, and when the stock reaches zero, the product will be marked as sold out, preventing any further orders. For detailed instructions on how to set this up, you can refer to the help article below: https://neartail.com/order-form/add-products-with-limited-stock.html

Hi Juan, Instead of adding the payment details as separate sections in the form, you can enable the preferred payment options such as Paypal (automated) and Bank transfer (manual) in Neartail payment settings. Instructions below. Enable payments Login to Neartail. Click on the form to open it. Edit page will be displayed. In the Neartail Edit page, click on the gear icon next to the Submit button. Button settings will be displayed. Click Enable payments. The payment options supported in your country will be displayed. You can click on the configure link for the Paypal automated payments, connect your Paypal account and enable payments. Similarly, you can enable the bank transfer payment option and add the bank account details for the wire transfer. Once you complete the setup, you can use the Neartail share link to submit a response and test the payment process to ensure everything is working correctly.  Automated payments (Paypal) When this option is enabled, users will be able to submit the order only if the payment is successful. Please note Stripe, Paypal charges a transaction fee.  Manual payments (Bank transfer) When the user submits the form, the responses are recorded and then the payment details are displayed. Please note that you will have to manually reconcile payments by checking the transactions.  When a user places an order, the payment status will be either marked as "Pending" (not paid) by default. If the user clicks on the Mark as paid button, the status will be updated as "Paid, not verified". Once you verify the payment, you can mark the order as "Paid". Please note that Neartail does not have the option to upload files for Bank transfer payment.

Hi Rafael, the autosave option is enabled by default. Currently it cannot be turned off.

Score calculations Google Forms does not have the option to assign different points for answer choices and calculate scores. You will have to use the Formfacade - Assign points addon to add score calculations in your google form. Please note that you must use the Formfacade share link or the embed code to collect responses. Otherwise, customization and score calculations will not work. When you use the Formfacade link, the responses will be recorded in Formfacade and Google Forms. You can sync google forms responses to google sheets as well. Score calculations is a paid feature. You must subscribe to the paid plan to use it after the trial ends. For pricing detials, refer to the links below. Formfacade - Assign points pricing https://formfacade.com/calculate/pricing.html Formfacade - Enhance pricing https://formfacade.com/enhance/pricing.html Delete abandoned responses You cannot change the status of the abandoned responses, but you can delete them. Please note that you will not be able to delete the responses created in the last 48 hours. Login to Formfacade > click on the form to open it > Edit page will be displayed > click Responses > In the Responses page, click on the three dots more icon next to the Abandoned status > click Delete All > select All responses and click Confirm. This will delete all responses created before 48 hrs. Delete responses You can move redundant responses to Trash status. These responses will not be included in the Reports. If the Strict privacy is enabled, these responses will be permanently deleted after 7 days. Login to Formfacade > click on the form to open it > Edit page will be displayed > click Responses > In the Responses page, you can drag and drop (place the cursor on the profile image/default icon to drag) responses to the Trash status or click on an response to view the details, select the Trash status for the Move to option and click Submit. When you move a response to the Trash status, any uploaded files will be deleted. Once deleted, you cannot access these files. Enable Strict Privacy to delete responses You can enable the privacy option to delete the responses in Abandoned and Trash status permanently. Login to Formfacade > click on the form to open it > Edit page will be displayed > click Responses > In the Responses page, click on the three dots next to the Abandoned or Trash status > You can enable the privacy settings and click Save. When enabled, the responses in Abandoned and Trash status will be automatically deleted after 7 days. Please note that the Abandoned status will be hidden when the Privacy option is enabled. Export responses When the user fills the form and submits, the response is recorded in Formfacade and Google Forms. You can sync Google Forms responses to Google Sheets. This will only include the answers for the questions in the form including the total score if you have set up your form to record it in Google Forms. Sync Google Forms responses to Google Sheets Open your form in Google Forms, click Responses and click on the spreadsheet icon to sync responses to Google Sheets. All the fields in the form are included as columns and each row is a response. Export points and responses data from Scorecery reports Login to Formfacade > click on the form to open it > Edit page will be displayed > click Reports > click on the Export button in the bottom right corner. Please note that all the responses will be synced to Sheets. There will be three tabs in the Google Sheets (1) Responses - Shows the answers for all the questions in the form (2) Scores - Shows the points for individual questions along with the answers for other form fields (3) Q & A - You can use pivot table to analyse the data and create aggregate reports.

Header, footer, logo, theme settings are for your account. These settings will be applicable for all the forms you create using you account. Login to Neartail. Click on the form to open it. Edit page will be displayed. In the Edit page, click on the profile name in the top right corner. Click Change theme. Theme settings will be displayed in the Preview page. Click Page. Enter the required text in the Title (header / account name), Footer option (replaces "This site belongs to...") and click Save.

Hi Lori, you have enabled manual Venmo payments in your form. When the user submits the form, we automatically generate the QR code/ pay now button that autofills the amount. The payment details are displayed after the user submits the form. Please note that you will have to manually reconcile payments by checking the transactions. When a user places an order, the payment status will be either marked as "Pending" (not paid) by default. If the user clicks on the Mark as paid button, the status will be updated as "Paid, not verified". Once you verify the payment, you can mark the order as "Paid".

The default message includes the link to the mobile app that the users can use to manage their orders. If you don't want to include this link, you can add your own custom message. Instructions below. Login to Neartail > click on the form to open it > Edit page will open in a new tab > In the Edit page, click on the gear icon next to the Submit button > Button settings page will be displayed > click On submit > select Submit response to WhatsApp > enter the preferred message and click Save. You must use ${TEXTSUMMARY(true)} in the WhatsApp message setup to include the order details.

Hi Charlie, We have integrated with Stripe for Card, Cash App automated payments in the US. If you would like to enable Stripe payments, login to Neartail > click on the form to open it > Edit page will be displayed > In the Neartail Edit page, click on the gear icon next to the Submit button > Button settings will be displayed. Click Enable payments > The payment options supported in your country will be displayed > click on the configure link for the Card payment option > create a Neartail Stripe account to enable card payments and and click Save. Once you complete the setup, you can use the Neartail share link to submit a response and test the payment process to ensure everything is working correctly.

Login to Neartail > click on the form to open it > Edit page will open in a new tab > In the Edit page, click on the gear icon next to the Submit button > Button settings page will be displayed > click On submit > select Submit response to WhatsApp > configure the WhatsApp number and click Save. Please note that you must enter the country code when configuring the WhatsApp number. Once configured, the number cannot be changed. When a user submits the form, Neartail composes their order as a message and opens it in WhatsApp. Users can click on the send button to send their order as a WhatsApp message to you. Please note that this is not an automated notification, but a message that the user sends manually.

Hi Siamah, you can upgrade your subscription at any time. When you upgrade, the system will calculate the prorated amount and charge the difference.

Hi Aliya, you can collect up to 20 responses during the free trial period. If you would like to collect more than 20 responses or continue using Neartail after the trial ends, you will need to subscribe to a paid plan.