Ask questions about our products
When someone submits the form, I want to redirect them to a specific URL. How do I do that?
HI Tiffany, login to Formfacade > click on the form to open it > Edit page will be displayed > In the Formfacade Edit page, scroll to the bottom of the page > select Redirect to webpage from the dropdown list for the submit section > enter the website url > you can the submit a response to test it.
my accouns is suspended ???
Your account was suspended for sending spam/phishing emails. We sent you an email regarding this.
Actually, I want to know who tested my test. how can ı see this. the people named with numbers.
You should add a short answer question with the title "Name" and mark this question as required so that users have to enter their name to submit the form.
I am unable to make a copy of a form that I have created - when I click on 'make a copy' I get the message 'form could not be created'. I have since tried to replicate the form by re-creating it but I can't get it to work in the Safeway
You have created your form in google forms and customized it using the Formfacade - Assign points addon. Since you have removed editor@formfacade.com as a collaborator form this form, you will not be able to make a copy of this form in Formfacade or make edits using the Formfacade Editor. There are two options. [1] Make a copy of this form in google forms and the customize it using the Formfacade - Assign points addon to add score calculations. [2] Add editor@formfacade.com as a collaborator in google form > click on the addon icon > click Formfacade - Assign points > click More options > click Customize or Update to sync the changes with Formfacade. You can then try to make a copy of the form in Formfacade.
I canceled the subscription in the last month itself and yet my amount got debited this month
Hi Sriram, You cancelled your subscription in September and it expired on 4-October. There have been no subsequent payments associated with your email account. If you are seeing any charges, please share a screenshot of your bank statement along with the last four digits of the card used for the payment. You can send an email to support@formfacade.com
Why is my account asking to upgrade?
HI Michael, there is no active subscription linked with your account. Your subscription could not be renewed on 25-September and the subscription was automatically cancelled since the subsequent retries failed as well.
Question: If the google forms already have an Addon option will this new add on throw off the other add on in place?
If you are using other addons that dynamically update Google Forms, they may not work well with Formfacade, as edits made in Google Forms will not sync in real time. If you are using other addons that work based on submitted responses, they will work well without any issues.
I'm confused about the pricing. For example it says for basic for Customized UI its $8 per month billed annually. So which is it? Am I paying $8 a monthly or am I paying $96. And them underneath it says $16 per month, billed monthly. What is the price and when am I paying?
Hi Nicci, if you choose the Customize UI monthly plan, you will be charged $16 per month. The subscription renews automatically each month, and you can cancel at any time. If you choose the Customize UI annual plan, you will be charged $96 when you subscribe. Annual subscription is a 12 month commitment and it is non-refundable. You get a 50% discount on the monthly plan pricing. When you cancel your subscription, it will be valid till the end of the subscription period.
My account was deleted but I had a paymeny that was submitted for $45. Im trying to get it sent to my bank account.
Hi - You can directly login to Stripe using your registered email account to check the payout status.
I cannot change the submit message on this form. I would like the phone number that is displayed.
Login to Formfacade > click on the form to open it > Edit page will be displayed > In the Formfacade Edit page, scroll to the bottom of the page > select Custom message from the list for the Submit section > enter the confirmation message to displayed after submit.
Can't use the extension after installing it.
What is the issue you are facing? Are the addon menu options not displayed when you select the addon or are you getting any error messages when you click on a specific menu option? Please provide the relevant details.
I don't know how to get to my data that is being gathered.
Login to Formfacade > list of your forms will be displayed > click on the form to open it > Edit page will be displayed > click Responses > In the Responses page, click on a response to view the details.
Can we group questions and create a sub-score for a grouping? We have 57 questions and those questions go into 12 question categories. We want to score the entire set of questions, but also be able to group and score the groups so that in the report we can provide specific feedback bespoke to how the respondant answered the questions in each group.
Yes, you can use the Formfacade - Assign points product to calculate category scores. You can either use our templates to create your form or configure your existing google form using the Formfacade - Assign points addon. Open your form in google forms > click on the addon icon > click Formfacade - Assign points > click Configure score and follow the prompts. Assign points, category In the Formfacade Edit page, click on a question to select it > click on the settings gear icon for that question > Question settings page will be displayed > click Answer > assign the points for different answer choices > click Score category, enter the category name (For example: Communication) and click Save. Repeat the steps for other questions in the form. Calculate category score In the Formfacade Edit page, click on the + icon to add a short answer question > enter the title (For example: Communication score) > click on the settings gear icon for this question > Question settings page will be displayed > click Answer > enter the following formula POINTS(CATEGORY, "Communication") in the Calculate option and click Save. Note: The formula for calculating the category score is POINTS(CATEGEORY, "category_name") where category_name is the category assigned for the questions. This is case sensitive; the name included in the formula must exactly match the name assigned for questions. You can calculate as many category scores as needed. Formfacade Assign points demo video https://youtu.be/zberDwRdLv8 Formfacade - Assign points addon https://workspace.google.com/marketplace/app/formfacade_assign_points/706030115252
Frequently Asked Questions
Hello! Why do some say completed and others read PAID, I am not understanding the difference. Is there something I need to do?
Hi Katrina By default, there are four order status: Abandoned, Submitted, Completed, Trash. You cannot rename the default status, but you can choose to hide a default status. When you enable automated as well as manual payments in your form, the default order status will include Abandoned, Submitted, Paid, Completed, Trash. Abandoned orders If a user starts filling the form, but does not submit it, it will be displayed in the Abandoned status. These orders will be displayed only in the Neartail Orders page and it will not be included in Reports. Abandoned orders will have * prefixed to the order number in the Neartail Orders page. Submitted orders When the user chooses the automated payment option and submits the form, the order will be displayed under the Paid status. When the user chooses the manual payment option and submits the form, the order will be displayed under the submitted status. Once you verify the payment and update the payment status, it will be moved to the Paid status. These submitted orders will be recorded in Neartail and Google Forms. You can sync Google Forms responses to Google Sheets. Submitted orders will have # prefixed to the order number in the Neartail Orders page. The order numbers should be in sequential order. Trash orders You can move redundant orders to Trash. Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, you can drag and drop (place the cursor on the profile image/default icon to drag) orders to the Trash status or click on an order to view the details, select the Trash status from the dropdown list for the Move to option and click Submit. Delete orders The orders in Abandoned and Trash status will not be included in the Neartail Reports. You can enable the Privacy option to delete the orders in Trash status permanently. Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders> In the Orders page, click on the three dots next to the Abandoned or Trash status > You can enable or disable the privacy settings. When enabled, the orders in Abandoned and Trash status will be automatically deleted after 7 days. Please note that the Abandoned status will be hidden when the Privacy option is enabled.
Can I remove or edit my name at the bottom of my form? "Created by_______"
Hi James, You can customize the footer, header, theme, logo, but please note that this is common for all the forms you create using your account. Customize header, footer, theme Login to Formfacade. Click on the form to open it. Edit page will be displayed. Click Preview. In the Preview page, theme settings will be displayed in the right pane. Click Page. Enter the required text in the Business name (header / account name), Footer option (replaces "This site belongs to...") and click Save. You can upload your logo (square image 1:1 aspect ratio) to replace the default profile picture in the footer.
Hello, I am getting two errors on my form, when fully submitted, here are two screenshots: 1. Right at submit: https://prnt.sc/C9idKb4uTbtI 2. Another error note, which also happens on submit: https://prnt.sc/d2hkzBekDrAv Thank you!
Submit failed: Not able to update in google forms https://prnt.sc/C9idKb4uTbtI When the user submits the form, the response is recorded in Formfacade and Google Forms. If there are any issues with submitting the form or recording the responses in Google Forms, we show an error message to the user and also send a notification email to the form creator. The submit can fail because there is an issue with the form, internet connectivity issue etc. The notification email will include the error message, draft id, link to the response (abandoned or submitted). If the draft id is prefixed with the *, it indicates that the response has not been submitted. If it is prefixed with a #, it indicates that the response has been submitted. If the error for response shows "Not able to update this response in Google Forms", then this indicates that the submit was successful and the response was recorded in Formfacade, but it was not updated in Google Forms. Google Forms might reject the responses if it fails any response validations (incorrect answers, missing answers for required questions) or if you have enabled any of the features that require signin such as limit to 1 response, collect email address - verified input, send response receipts, response too large etc. You might have also noticed that sometimes Google Forms throws a "Something went wrong" error without giving any additional details. Request entity too large error https://prnt.sc/d2hkzBekDrAv You have added 28 paragraph questions in your form. When the user fills the answer for these paragraph questions along with other required questions in the form, the resulting response exceeds the size limit supported by google forms. That's why you are getting the entity too large error. To fix this, you can add a response validation for these paragraph questions to restrict the max characters or you can enable the option to not record the responses in google forms. Login to Formfacade > click on the form to open it > Edit page will be displayed > In the Formfacade Edit page, click on the form title to select it > click on the settings gear icon > Form settings page will be displayed > click Advanced > enable the toggle button for "Don't submit to google forms" and click Save. When this option is enabled, the responses will be recorded only in Formfacade.
Does this add-on allow a Google Form to be embedded into a website if the file upload feature is part of the form?
Yes, you can use the Formfacade addon to embed a google form with file upload on your website. Google Forms file upload requires login. You must customize your google form using the Formfacade addon to convert this into a html file upload to allow users to upload files without login. You can subscribe to the Formfacade - Embed paid plan. This plan is suitable for occasional light use cases that require collecting files. You get a 10mb max size per file with a total file storage of 1gb. Only the form owner can access the files one at a time after they login with their google account. Formfacade - Embed https://formfacade.com/embed/pricing.html If your requirement is to collect large files and collaborate with your team, you should also subscribe to the file upload plan 10gb, 100gb or 1tb. You can increase the max file size to up to 1gb per file (depends on the plan), the number of files per file upload question, restrict file types, enable unlisted links to allow anyone to access the files, add collaborators to provide access to specific users and use our addon to sync the uploaded files to your google drive. Formfacade - File upload https://formfacade.com/file-upload/pricing.html Convert to html file upload + Sync to drive https://formfacade.com/file-upload/google-forms-file-upload-sync-to-google-drive.html