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Hi, How can I calculate the total of all sections at the end? Please give me formula.
You can use the Scorecery addon to assign different points for answer choices and calculate the overall score, section scores or category scores. If you would like to calculate the section score by adding the points for all the questions in a section, then you can use the POINTS(SECTION) formula. You should add a short answer question with this formula in each of these sections to calculate the section scores. For detailed instructions, refer to the links below. Calculate section scores https://formfacade.com/calculate/assign-points-calculate-scores-for-each-section-google-forms.html Demo video https://youtu.be/zberDwRdLv8
Which paid plans support file-upload? (pdf and jpg for registiration) Also, I would like to ask, I am a surveyer that collects data but i only need like 4-5 forms but i will get 1000+ responses every month probably. (not started marketing yet) which plan should i get?
Hi - If you would like to collect files from your respondents, the you can subscribe to the Formfacade file upload plan. 100gb File upload plan supports up to 1000 responses per month. Formfacade File upload pricing https://formfacade.com/file-upload/pricing.html
I'd like to change from Google sign in to password login so someone else can log into my account in order to upgrade and make payment.
Hi Brodie, Formfacade uses Google Sign-in exclusively, and there is no option to switch to a password login. Please note that the subscription is linked with the email account used t subscribe to the paid plan. You must login with the preferred google account and make the payment to subscribe to the paid plan.
I'm still having the problem where the submissions on my forms aren't being sent to google drive in any way - neither in the linked sheet nor the actual response tab in the form. Plus when I wrote about this earlier and tried to reply to that support ticket, my responses would never go through which is why I haven't been able to respond before.
HI Kathleen, please check the following. 1. If you have embedded the form on your website, open your webpage, fill the form and submit it. Otherwise, open the Formfacade share link, fill the form and submit it. 2. Login to Formfacade > click on the above form to open it > click Responses > In the Responses page, check if the responses are displayed correctly. 3. In the Formfacade Edit page, click on the form title to select it > click on the settings gear icon to the right of the form title > Form settings page will be displayed > click Advanced > click Launch to open the google forms > click Individual > navigate to the last response and check if the response recorded in google forms matches with that in Formfacade. 4. In Google Forms, click Responses > click View in sheets > the linked google sheets will open in a new tab > please check if the responses are synced. Once you test this, please confirm if you are facing issues with Step 2, 3 or 4.
If I fill the questionaire from google form, the answers is not recorded in Form Facade. If I fill from Form Facade link, the answers is recorded but not the score. Before the score is appeared, but now is not. I don't know what make it change. How to make this work? There is a note like this, Note: Access to collaborator editor@formfacade.com for this Google Form has been removed. Please add editor@formfacade.com as a collaborator to your Google Form. If you have added the collaborator email and still facing the issue, reload the page and try again or contact support. I have made the editor@formfacade.com to become collaborator, but there is no effect.
Hi Sandra, please find the answers below. 1. You will have to use the Formfacade share link or the embed code to collect responses. If you use the google forms link, customization and score calculations will not work as these features are not supported by google forms. 2. If you would like to record the score in google forms, then you must add a question in the form with the POINTS() formula to calculate the total score. Refer to the links below for detailed instructions. Note: I checked your form setup and noticed that you have deleted the question with the POINTS() formula for calculating the score. That's why the score is not recorded even when you use the Formfacade share link. Calculate total score (add points for all questions the form) https://formfacade.com/calculate/assign-different-points-for-each-answer-in-multiple-choice-question-and-calculate-total-score.html Demo video https://youtu.be/zberDwRdLv8 3. If you remove the Formfacade system account, then you will not be able to edit the form using the Formfacade Editor. This is not related to score calculations.
I set up a new form and hoped to send the reports to a different email with in my organization than mine on the account. Is that possible and is it possible to have the form response submittals sent immediately instead of daily/weekly/monthly? Thanks!
Formfacade sends a daily summary notification email. This email includes the summary of the responses in the last 24 hrs. It is sent at 7am CT US. This email will be sent only to the email account associated with the embed code or the share link used to collect responses. Currently we do not have the option to notify additional email accounts. If you would like to receive notifications emails for new responses when the user submits the form, you can subscribe to the Formfacade - Email notifications paid plan or upgrade to the Formfacade Enhance plans that includes all the Formfacade products. Formfacade Enhance pricing https://formfacade.com/enhance/pricing.html Formfacade Email notifications pricing https://formfacade.com/collaboration/pricing.html
Is there a startup discount on the score add on for google forms? I want to use the Assign Points add on for my quarterly performance review. So it does not make sense to give a subscription fee for 2 months in a quarter when I am not using it.
Hi Birinder, we offer discounts on annual subscriptions for nonprofits. We can extend similar discounts for your startup. If you are interested, please send an email to support@formfacade.com with the details about your startup and your specific requirements (number of forms, expected responses per month etc). If you just need it for a short term, please choose the monthly plan, use it for 2 months and then cancel the subscription. Monthly subscription is automatically renewed each month. You can cancel it anytime.
I'm trying to rename my account. For some reason, it acquired an old form's name: "Gym Membership Signup" and I'd like it named "Lola's Hi/Lo Lounge"
Hi - You can edit the Title option in the Theme settings for your account to update the account name. Login to Formfacade. Click on the form to open it. Edit page will be displayed. In the Edit page, click on the profile name in the top right corner. Click Change theme. Theme settings will be displayed in the Preview page. Click Page. Enter the required text in the Title (header / account name), Footer option (replaces "This site belongs to...") and click Save. Please note that the theme settings is for your account and it will be applied to all the forms you create using your account.
I Have been chaged for order i did not make Please refund and cancel any further orders please.Michael Hughes
Hi Michael - There is no account linked with this email. If you are using a different email account, please confirm or share the last 4 digits of the card used to make the payment and the transaction date. You can send an email to support@formfacade.com with the above details.
I want to link my "student name" dropbox to an email address. I've successfully done this in the past with an IFS code when I had 24 or less choices. Now that I have 60 choices, the IFS is no longer working. Is there any way to do this with 60 choices?
Hi Amy, what is the issue you are facing with the IFS formula? Are you getting any error messages? Please share the relevant details.
Hello! My boss, Jessi Manning, signed up for a year's subscription yesterday. However, this morning my account is telling me that I need to extend my free trial or upgrade my plan. It was our impression that she purchased under the same account I've been working on, and we can each see the exact form I've been editing, despite it saying we all of a sudden have different accounts. Did Formfacade separate the accounts but somehow keep the same form on both?? It seems a bit unreasonable for two people from the same small organization to need to pay for two separate accounts. If you could please reach out and help us with this situation, that would be greatly appreciated! Thank you!
Hi Maggie, The subscription is linked with the email account used to subscribe to the paid plan. If Jessi subscribed to the paid plan, only Jessi's email account can be used to customize the form and collect responses. If you have been added as an editor in the form, you will have to subscribe to the paid plan using your email account to continue using it after your trial ends. Note: Jessi has subscribed to the Formfacade Customize UI Basic plan, but you are using score calculations in your form. If you need this functionality, then you should subscribe to the Formfacade - Assigns points plan or the Formfacade - Enhance plan that includes all the products. Formfacade - Assign points pricing https://formfacade.com/calculate/pricing.html Formfacade - Enhance pricing https://formfacade.com/enhance/pricing.html
The score does not work and not appear in report
Hi Sandra, you have only assigned the points for the different questions in your form. You must set up your form to add score calculations to record the calculated score in the form or display it in the confirmation message displayed after submit. For detailed instructions, refer to the links below. Calculate total score (add points for all questions the form) https://formfacade.com/calculate/assign-different-points-for-each-answer-in-multiple-choice-question-and-calculate-total-score.html Demo video https://youtu.be/zberDwRdLv8 Formfacade - Assign points addon https://workspace.google.com/marketplace/app/formfacade_assign_points/706030115252 Note: You will have to use the Formfacade share link to collect responses. Otherwise, customization and score calculations will not work. When the user submits the form, you can view the responses along with the calculated scores in Formfacade Responses page as well as Google Forms. You can also sync responses to Google Sheets.
We're not getting any submitted forms sent to my info@brandexperts.com.au
Login to Formfacade > click on the form to open it > Edit page will be displayed > click Responses > In the Responses page, click on the response to view the details > check the Additional details section. Does it display the email address for the Email collaborators? - By default, it will display the configure link that indicates that the emails have not been set up. - If the emails are configured and sent successfully, email addresses will be displayed. - Otherwise, it will display the error message or 📫 icon next to the email to indicate that the email was not delivered.
Unable to view information
Hi - Could you please clarify what specific information you are unable to view? Are you having trouble accessing the form itself, or is it related to the responses submitted? Are you getting any error messages? Please share the relevant details.
queria hacer un custionario que me de la puntuacion y con base a ello hacer un rango pero no sé como y no tienen la opción fácil
Hi Eduardo, If you have created your form in google forms, you can use the Formfacade Assign points addon to add score calculations in your existing google forms. For detailed instructions, please refer to the links below. Calculate total score (add points for all questions the form) https://formfacade.com/calculate/assign-different-points-for-each-answer-in-multiple-choice-question-and-calculate-total-score.html Show conditional message based on the total score If you have set up your form to record the total score (see article above), then you can show a conditional message on this calculated total score. For detailed instructions, please refer to the help article below. https://formfacade.com/calculate/add-verbal-assessment-conditional-message-based-on-calculated-score-google-forms.html Note: You will have to use the Formfacade share link to collect responses. Otherwise, customization and score calculations will not work. When the user submits the form, you can view the responses along with the calculated scores in Formfacade Responses page as well as Google Forms. You can also sync responses to Google Sheets. Demo video https://youtu.be/zberDwRdLv8 Formfacade - Assign points addon https://workspace.google.com/marketplace/app/formfacade_assign_points/706030115252
Frequently Asked Questions
Hello! Why do some say completed and others read PAID, I am not understanding the difference. Is there something I need to do?
Hi Katrina By default, there are four order status: Abandoned, Submitted, Completed, Trash. You cannot rename the default status, but you can choose to hide a default status. When you enable automated as well as manual payments in your form, the default order status will include Abandoned, Submitted, Paid, Completed, Trash. Abandoned orders If a user starts filling the form, but does not submit it, it will be displayed in the Abandoned status. These orders will be displayed only in the Neartail Orders page and it will not be included in Reports. Abandoned orders will have * prefixed to the order number in the Neartail Orders page. Submitted orders When the user chooses the automated payment option and submits the form, the order will be displayed under the Paid status. When the user chooses the manual payment option and submits the form, the order will be displayed under the submitted status. Once you verify the payment and update the payment status, it will be moved to the Paid status. These submitted orders will be recorded in Neartail and Google Forms. You can sync Google Forms responses to Google Sheets. Submitted orders will have # prefixed to the order number in the Neartail Orders page. The order numbers should be in sequential order. Trash orders You can move redundant orders to Trash. Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, you can drag and drop (place the cursor on the profile image/default icon to drag) orders to the Trash status or click on an order to view the details, select the Trash status from the dropdown list for the Move to option and click Submit. Delete orders The orders in Abandoned and Trash status will not be included in the Neartail Reports. You can enable the Privacy option to delete the orders in Trash status permanently. Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders> In the Orders page, click on the three dots next to the Abandoned or Trash status > You can enable or disable the privacy settings. When enabled, the orders in Abandoned and Trash status will be automatically deleted after 7 days. Please note that the Abandoned status will be hidden when the Privacy option is enabled.
Can I remove or edit my name at the bottom of my form? "Created by_______"
Hi James, You can customize the footer, header, theme, logo, but please note that this is common for all the forms you create using your account. Customize header, footer, theme Login to Formfacade. Click on the form to open it. Edit page will be displayed. Click Preview. In the Preview page, theme settings will be displayed in the right pane. Click Page. Enter the required text in the Business name (header / account name), Footer option (replaces "This site belongs to...") and click Save. You can upload your logo (square image 1:1 aspect ratio) to replace the default profile picture in the footer.
Hello, I am getting two errors on my form, when fully submitted, here are two screenshots: 1. Right at submit: https://prnt.sc/C9idKb4uTbtI 2. Another error note, which also happens on submit: https://prnt.sc/d2hkzBekDrAv Thank you!
Submit failed: Not able to update in google forms https://prnt.sc/C9idKb4uTbtI When the user submits the form, the response is recorded in Formfacade and Google Forms. If there are any issues with submitting the form or recording the responses in Google Forms, we show an error message to the user and also send a notification email to the form creator. The submit can fail because there is an issue with the form, internet connectivity issue etc. The notification email will include the error message, draft id, link to the response (abandoned or submitted). If the draft id is prefixed with the *, it indicates that the response has not been submitted. If it is prefixed with a #, it indicates that the response has been submitted. If the error for response shows "Not able to update this response in Google Forms", then this indicates that the submit was successful and the response was recorded in Formfacade, but it was not updated in Google Forms. Google Forms might reject the responses if it fails any response validations (incorrect answers, missing answers for required questions) or if you have enabled any of the features that require signin such as limit to 1 response, collect email address - verified input, send response receipts, response too large etc. You might have also noticed that sometimes Google Forms throws a "Something went wrong" error without giving any additional details. Request entity too large error https://prnt.sc/d2hkzBekDrAv You have added 28 paragraph questions in your form. When the user fills the answer for these paragraph questions along with other required questions in the form, the resulting response exceeds the size limit supported by google forms. That's why you are getting the entity too large error. To fix this, you can add a response validation for these paragraph questions to restrict the max characters or you can enable the option to not record the responses in google forms. Login to Formfacade > click on the form to open it > Edit page will be displayed > In the Formfacade Edit page, click on the form title to select it > click on the settings gear icon > Form settings page will be displayed > click Advanced > enable the toggle button for "Don't submit to google forms" and click Save. When this option is enabled, the responses will be recorded only in Formfacade.
Does this add-on allow a Google Form to be embedded into a website if the file upload feature is part of the form?
Yes, you can use the Formfacade addon to embed a google form with file upload on your website. Google Forms file upload requires login. You must customize your google form using the Formfacade addon to convert this into a html file upload to allow users to upload files without login. You can subscribe to the Formfacade - Embed paid plan. This plan is suitable for occasional light use cases that require collecting files. You get a 10mb max size per file with a total file storage of 1gb. Only the form owner can access the files one at a time after they login with their google account. Formfacade - Embed https://formfacade.com/embed/pricing.html If your requirement is to collect large files and collaborate with your team, you should also subscribe to the file upload plan 10gb, 100gb or 1tb. You can increase the max file size to up to 1gb per file (depends on the plan), the number of files per file upload question, restrict file types, enable unlisted links to allow anyone to access the files, add collaborators to provide access to specific users and use our addon to sync the uploaded files to your google drive. Formfacade - File upload https://formfacade.com/file-upload/pricing.html Convert to html file upload + Sync to drive https://formfacade.com/file-upload/google-forms-file-upload-sync-to-google-drive.html