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After receivers submitting the requested details they were required to as ''This form has been flagged for phishing, click here to report this form. If you believe this is a mistake, click here to unblock this form.''
Hi - You have signed up using a personal gmail account, but you are using the FedEx logo in your forms. Could you please send an email from your FedEx / Falcon express Qatar work email to support@formfacade.com so that we can verify your identity and whitelist your account Note: We sent an email to you yesterday and also sent a follow up email, but we haven't received any response yet.
Validation Answer for Checkboxes Question not worked
Unlike google forms, the validations in Formfacade will be performed when a user clicks on the next or the submit button in a section. The validations you have added for the checkboxes question in your form are working correctly (see attached screenshot below). If you are facing any specific issues with validations, please share the screenshot of the validation that you have added along with the sample response for which it is not working correctly in your form.
Hi, I recently opened my account again and found that the links to the uploads in a 2 year old form are still active under formfacade. How do I ensure that these files have been deleted? An example of the file upload still being active is in the link for my form
Delete files from Formfacade When you move a response with files to the Trash status, Formfacade will show a confirmation popup (see screenshot below). You can click on Yes to delete the files permanently. If you would like to delete the responses, you can enable Strict privacy. Delete responses You can move redundant responses to Trash status. These responses will not be included in the Reports. If the Strict privacy is enabled, these responses will be permanently deleted after 7 days. Login to Formfacade > click on the form to open it > Edit page will be displayed > click Responses > In the Responses page, you can drag and drop (place the cursor on the profile image/default icon to drag) responses to the Trash status or click on an response to view the details, select the Trash status for the Move to option and click Submit. When you move a response to the Trash status, any uploaded files will be deleted. Once deleted, you cannot access these files. Enable Strict Privacy to delete responses You can enable the privacy option to delete the responses in Abandoned and Trash status permanently. Login to Formfacade > click on the form to open it > Edit page will be displayed > click Responses > In the Responses page, click on the three dots next to the Abandoned or Trash status > You can enable the privacy settings and click Save. When enabled, the responses in Abandoned and Trash status will be automatically deleted after 7 days. Please note that the Abandoned status will be hidden when the Privacy option is enabled.
im not able to get assigned score rep[orts based on the \responses.
Hi Gopinath, You have setup your form to record the total score. When the user submits the form, the responses including the calculated score will be recorded in Formfacade Responses page as well as Google Forms. You can sync Google Forms responses to Google Sheets. This will only include the answers for the questions in the form including the total score. If you need the points for individual questions, then you can export the data from Formfacade Reports. Login to Formfacade > click on the form to open it > Edit page will be displayed > click Reports > click on the Export button in the bottom right corner. Please note that the responses will be synced to Sheets only when you click on the Export button in Formfacade. There will be three tabs in the Google Sheets (1) Responses - Shows the answers for all the questions in the form (2) Scores - Shows the points for individual questions along with the answers for other form fields (3) Q & A - You can use pivot table to analyse the data and create aggregate reports.
My site shows "Survivor 46 Fantasy Form". It almost feels like this is the name that that Formfacade has my account under. Can this be changed? You can change it to "Jake Berkson"
Hi Jake, you can edit the Title option in the Theme settings for your account to update the account name. Login to Formfacade. Click on the form to open it. Edit page will be displayed. In the Formfacade Edit page, click on the profile name in the top right corner. Click Change theme. Theme settings will be displayed in the Preview page. Click Page. Enter the required text in the Title (header / account name), Footer option (replaces "This site belongs to...") and click Save. Please try this and confirm.
I can't get the default message after the forms submitted to change. It appears its Formfaceade providing it. My website is https://wwfm-dsap.com
By default, Formfacade will display the confirmation message configured in google forms. You can choose to update this in google forms (only simple text is supported) or customize it in Formfacade (format text and include form responses). Google Forms confirmation message Open your form in google forms > click Settings > click Presentation > click Edit for the Confirmation message option > edit the message and click Save > click on the addon icon > click Formfacade > click More options > click Update to sync the changes with Formfacade. Formfacade Customize thank you page Login to Formfacade > click on the form to open it > Edit page will be displayed > In the Formfacade Edit page, scroll to the bottom of the form and select Custom message for the Submit section (see attached screenshot) > enter the message as required. You can also use the @ icon in the editor to include specific form responses in the message.
The field list doesn't appear when I type @ sign in the redirect url input. Why? How can I find the id of the fields?
Login to Formfacade > click on the form to open it > Edit page will be displayed > In the Formfacade Edit page, click on the form title to select it > click on the @ icon (see attached screenshot) and select the preferred field from the list > entryId for the page url field will be added > copy this ${entry###} > click on the submit button settings and use the ${entry###} id in the redirect on submit option. You can then submit a response and test the form.
i do not get the options to use this extention
Formfacade is an addon for google forms. You can install the addon from the Google Workspace marketplace. Once installed, you will be able to access the addon by clicking on the addon icon in google forms. Note: If you open your google form, click on the add-on icon and select Formfacade (or any addon) immediately, sometimes only the Help option will be displayed in the menu. This is a Google Workspace issue. Please try clicking on the add-on icon a few mins after opening your Google Form (once the form is loaded); Embed and Customize menu options will be displayed.
I would like to disconnect SSO via Google and create a new password.
Hi Natalia, Formfacade uses Google Sign-in exclusively, and there is no option to disconnect SSO or create a password for login. You will need to continue using your Google account to access Formfacade.
Would like to know a better price plan for a business use
Hi - If you would like to add score calculations in your form, you can subscribe to the Formfacade - Assign points paid plan or the Formfacade Enhance paid plan that includes all the Formfacade products. You can choose the plan based on the expected responses per month and the features that you need. Please refer to the link below for pricing details. Formfacade - Assign points pricing https://formfacade.com/calculate/pricing.html Formfacade - Enhance pricing https://formfacade.com/enhance/pricing.html
How to fix the problem: This form has been flagged for phishing, click here to report this form. If you believe this is a mistake, click here to unblock this form.
Hi - We have reviewed and whitelisted your form so that the warning message is removed. Please check now.
One of my team members will be analyzing and scoring my surveys. All of the forms are in my account. I do not want to share my Google login info. Can I add them to the account?
Hi Jeff, you can your team member as an editor in the form to provide access. Please note that they will have to subscribe to the paid plan using their email account to continue using Formfacade after their trial ends.
want to know about the different price for the available options in scorecery
Hi - If you would like to add score calculations in your form, you can use Formfacade - Assign points (also known as Scorecery). You can refer to the link below for pricing details. Formfacade - Assign points pricing https://formfacade.com/calculate/pricing.html
Frequently Asked Questions
Hello! Why do some say completed and others read PAID, I am not understanding the difference. Is there something I need to do?
Hi Katrina By default, there are four order status: Abandoned, Submitted, Completed, Trash. You cannot rename the default status, but you can choose to hide a default status. When you enable automated as well as manual payments in your form, the default order status will include Abandoned, Submitted, Paid, Completed, Trash. Abandoned orders If a user starts filling the form, but does not submit it, it will be displayed in the Abandoned status. These orders will be displayed only in the Neartail Orders page and it will not be included in Reports. Abandoned orders will have * prefixed to the order number in the Neartail Orders page. Submitted orders When the user chooses the automated payment option and submits the form, the order will be displayed under the Paid status. When the user chooses the manual payment option and submits the form, the order will be displayed under the submitted status. Once you verify the payment and update the payment status, it will be moved to the Paid status. These submitted orders will be recorded in Neartail and Google Forms. You can sync Google Forms responses to Google Sheets. Submitted orders will have # prefixed to the order number in the Neartail Orders page. The order numbers should be in sequential order. Trash orders You can move redundant orders to Trash. Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, you can drag and drop (place the cursor on the profile image/default icon to drag) orders to the Trash status or click on an order to view the details, select the Trash status from the dropdown list for the Move to option and click Submit. Delete orders The orders in Abandoned and Trash status will not be included in the Neartail Reports. You can enable the Privacy option to delete the orders in Trash status permanently. Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders> In the Orders page, click on the three dots next to the Abandoned or Trash status > You can enable or disable the privacy settings. When enabled, the orders in Abandoned and Trash status will be automatically deleted after 7 days. Please note that the Abandoned status will be hidden when the Privacy option is enabled.
Can I remove or edit my name at the bottom of my form? "Created by_______"
Hi James, You can customize the footer, header, theme, logo, but please note that this is common for all the forms you create using your account. Customize header, footer, theme Login to Formfacade. Click on the form to open it. Edit page will be displayed. Click Preview. In the Preview page, theme settings will be displayed in the right pane. Click Page. Enter the required text in the Business name (header / account name), Footer option (replaces "This site belongs to...") and click Save. You can upload your logo (square image 1:1 aspect ratio) to replace the default profile picture in the footer.
Hello, I am getting two errors on my form, when fully submitted, here are two screenshots: 1. Right at submit: https://prnt.sc/C9idKb4uTbtI 2. Another error note, which also happens on submit: https://prnt.sc/d2hkzBekDrAv Thank you!
Submit failed: Not able to update in google forms https://prnt.sc/C9idKb4uTbtI When the user submits the form, the response is recorded in Formfacade and Google Forms. If there are any issues with submitting the form or recording the responses in Google Forms, we show an error message to the user and also send a notification email to the form creator. The submit can fail because there is an issue with the form, internet connectivity issue etc. The notification email will include the error message, draft id, link to the response (abandoned or submitted). If the draft id is prefixed with the *, it indicates that the response has not been submitted. If it is prefixed with a #, it indicates that the response has been submitted. If the error for response shows "Not able to update this response in Google Forms", then this indicates that the submit was successful and the response was recorded in Formfacade, but it was not updated in Google Forms. Google Forms might reject the responses if it fails any response validations (incorrect answers, missing answers for required questions) or if you have enabled any of the features that require signin such as limit to 1 response, collect email address - verified input, send response receipts, response too large etc. You might have also noticed that sometimes Google Forms throws a "Something went wrong" error without giving any additional details. Request entity too large error https://prnt.sc/d2hkzBekDrAv You have added 28 paragraph questions in your form. When the user fills the answer for these paragraph questions along with other required questions in the form, the resulting response exceeds the size limit supported by google forms. That's why you are getting the entity too large error. To fix this, you can add a response validation for these paragraph questions to restrict the max characters or you can enable the option to not record the responses in google forms. Login to Formfacade > click on the form to open it > Edit page will be displayed > In the Formfacade Edit page, click on the form title to select it > click on the settings gear icon > Form settings page will be displayed > click Advanced > enable the toggle button for "Don't submit to google forms" and click Save. When this option is enabled, the responses will be recorded only in Formfacade.
Does this add-on allow a Google Form to be embedded into a website if the file upload feature is part of the form?
Yes, you can use the Formfacade addon to embed a google form with file upload on your website. Google Forms file upload requires login. You must customize your google form using the Formfacade addon to convert this into a html file upload to allow users to upload files without login. You can subscribe to the Formfacade - Embed paid plan. This plan is suitable for occasional light use cases that require collecting files. You get a 10mb max size per file with a total file storage of 1gb. Only the form owner can access the files one at a time after they login with their google account. Formfacade - Embed https://formfacade.com/embed/pricing.html If your requirement is to collect large files and collaborate with your team, you should also subscribe to the file upload plan 10gb, 100gb or 1tb. You can increase the max file size to up to 1gb per file (depends on the plan), the number of files per file upload question, restrict file types, enable unlisted links to allow anyone to access the files, add collaborators to provide access to specific users and use our addon to sync the uploaded files to your google drive. Formfacade - File upload https://formfacade.com/file-upload/pricing.html Convert to html file upload + Sync to drive https://formfacade.com/file-upload/google-forms-file-upload-sync-to-google-drive.html