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I Have been chaged for order i did not make Please refund and cancel any further orders please.Michael Hughes
Hi Michael - There is no account linked with this email. If you are using a different email account, please confirm or share the last 4 digits of the card used to make the payment and the transaction date. You can send an email to support@formfacade.com with the above details.
I want to link my "student name" dropbox to an email address. I've successfully done this in the past with an IFS code when I had 24 or less choices. Now that I have 60 choices, the IFS is no longer working. Is there any way to do this with 60 choices?
Hi Amy, what is the issue you are facing with the IFS formula? Are you getting any error messages? Please share the relevant details.
Hello! My boss, Jessi Manning, signed up for a year's subscription yesterday. However, this morning my account is telling me that I need to extend my free trial or upgrade my plan. It was our impression that she purchased under the same account I've been working on, and we can each see the exact form I've been editing, despite it saying we all of a sudden have different accounts. Did Formfacade separate the accounts but somehow keep the same form on both?? It seems a bit unreasonable for two people from the same small organization to need to pay for two separate accounts. If you could please reach out and help us with this situation, that would be greatly appreciated! Thank you!
Hi Maggie, The subscription is linked with the email account used to subscribe to the paid plan. If Jessi subscribed to the paid plan, only Jessi's email account can be used to customize the form and collect responses. If you have been added as an editor in the form, you will have to subscribe to the paid plan using your email account to continue using it after your trial ends. Note: Jessi has subscribed to the Formfacade Customize UI Basic plan, but you are using score calculations in your form. If you need this functionality, then you should subscribe to the Formfacade - Assigns points plan or the Formfacade - Enhance plan that includes all the products. Formfacade - Assign points pricing https://formfacade.com/calculate/pricing.html Formfacade - Enhance pricing https://formfacade.com/enhance/pricing.html
The score does not work and not appear in report
Hi Sandra, you have only assigned the points for the different questions in your form. You must set up your form to add score calculations to record the calculated score in the form or display it in the confirmation message displayed after submit. For detailed instructions, refer to the links below. Calculate total score (add points for all questions the form) https://formfacade.com/calculate/assign-different-points-for-each-answer-in-multiple-choice-question-and-calculate-total-score.html Demo video https://youtu.be/zberDwRdLv8 Formfacade - Assign points addon https://workspace.google.com/marketplace/app/formfacade_assign_points/706030115252 Note: You will have to use the Formfacade share link to collect responses. Otherwise, customization and score calculations will not work. When the user submits the form, you can view the responses along with the calculated scores in Formfacade Responses page as well as Google Forms. You can also sync responses to Google Sheets.
We're not getting any submitted forms sent to my info@brandexperts.com.au
Login to Formfacade > click on the form to open it > Edit page will be displayed > click Responses > In the Responses page, click on the response to view the details > check the Additional details section. Does it display the email address for the Email collaborators? - By default, it will display the configure link that indicates that the emails have not been set up. - If the emails are configured and sent successfully, email addresses will be displayed. - Otherwise, it will display the error message or 📫 icon next to the email to indicate that the email was not delivered.
Unable to view information
Hi - Could you please clarify what specific information you are unable to view? Are you having trouble accessing the form itself, or is it related to the responses submitted? Are you getting any error messages? Please share the relevant details.
queria hacer un custionario que me de la puntuacion y con base a ello hacer un rango pero no sé como y no tienen la opción fácil
Hi Eduardo, If you have created your form in google forms, you can use the Formfacade Assign points addon to add score calculations in your existing google forms. For detailed instructions, please refer to the links below. Calculate total score (add points for all questions the form) https://formfacade.com/calculate/assign-different-points-for-each-answer-in-multiple-choice-question-and-calculate-total-score.html Show conditional message based on the total score If you have set up your form to record the total score (see article above), then you can show a conditional message on this calculated total score. For detailed instructions, please refer to the help article below. https://formfacade.com/calculate/add-verbal-assessment-conditional-message-based-on-calculated-score-google-forms.html Note: You will have to use the Formfacade share link to collect responses. Otherwise, customization and score calculations will not work. When the user submits the form, you can view the responses along with the calculated scores in Formfacade Responses page as well as Google Forms. You can also sync responses to Google Sheets. Demo video https://youtu.be/zberDwRdLv8 Formfacade - Assign points addon https://workspace.google.com/marketplace/app/formfacade_assign_points/706030115252
if we use trial how many max response in 7 day?
Hi Surya, you can collect up to 20 responses during the 7-day trial period. If you need to collect more than 20 responses or want to continue using the features after the trial ends, you will need to subscribe to a paid plan.
I would like an automatic email/text sent to someone who fills out a contact form. What's the best way to achieve this? Would it be connecting the Google form to Zapier or is something else recommended?
Hi Andrew, You can automatically send a confirmation email to the form respondent when they submit a contact form. Instructions below. Login to Formfacade > click on the form to open it > Edit page will be displayed > click Responses > click on the three dots icon next to the Submitted status > click Notify respondent > setup wizard will be displayed > follow the prompts to setup the email. You can customize the subject and message as required. Currently Formfacade does not have the option to send a text message. If this is a must, you can sync the responses to google sheets and use Zapier or Make.
can't locate the scorecery add on
Hi Jack, the Scorecery addon has been renamed as Formfacade - Assign points addon. If you would like to create care assessments for healthcare, you should use the Formesign - Hipache addon. Formfacade - Assign points addon https://workspace.google.com/marketplace/app/formfacade_assign_points/706030115252 Formesign - HIPAA form addon https://workspace.google.com/marketplace/app/formesign_hipaa_form/845888525052
tidak bisa menampilkan total skor
Hi - You have assigned points for different questions and setup your form to display the total score when the user submits the form. Please note that you will have to used the Formfacade share link to collect responses. Otherwise, customization and calculations will not work.
Frequently Asked Questions
Hello! Why do some say completed and others read PAID, I am not understanding the difference. Is there something I need to do?
Hi Katrina By default, there are four order status: Abandoned, Submitted, Completed, Trash. You cannot rename the default status, but you can choose to hide a default status. When you enable automated as well as manual payments in your form, the default order status will include Abandoned, Submitted, Paid, Completed, Trash. Abandoned orders If a user starts filling the form, but does not submit it, it will be displayed in the Abandoned status. These orders will be displayed only in the Neartail Orders page and it will not be included in Reports. Abandoned orders will have * prefixed to the order number in the Neartail Orders page. Submitted orders When the user chooses the automated payment option and submits the form, the order will be displayed under the Paid status. When the user chooses the manual payment option and submits the form, the order will be displayed under the submitted status. Once you verify the payment and update the payment status, it will be moved to the Paid status. These submitted orders will be recorded in Neartail and Google Forms. You can sync Google Forms responses to Google Sheets. Submitted orders will have # prefixed to the order number in the Neartail Orders page. The order numbers should be in sequential order. Trash orders You can move redundant orders to Trash. Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, you can drag and drop (place the cursor on the profile image/default icon to drag) orders to the Trash status or click on an order to view the details, select the Trash status from the dropdown list for the Move to option and click Submit. Delete orders The orders in Abandoned and Trash status will not be included in the Neartail Reports. You can enable the Privacy option to delete the orders in Trash status permanently. Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders> In the Orders page, click on the three dots next to the Abandoned or Trash status > You can enable or disable the privacy settings. When enabled, the orders in Abandoned and Trash status will be automatically deleted after 7 days. Please note that the Abandoned status will be hidden when the Privacy option is enabled.
Can I remove or edit my name at the bottom of my form? "Created by_______"
Hi James, You can customize the footer, header, theme, logo, but please note that this is common for all the forms you create using your account. Customize header, footer, theme Login to Formfacade. Click on the form to open it. Edit page will be displayed. Click Preview. In the Preview page, theme settings will be displayed in the right pane. Click Page. Enter the required text in the Business name (header / account name), Footer option (replaces "This site belongs to...") and click Save. You can upload your logo (square image 1:1 aspect ratio) to replace the default profile picture in the footer.
Hello, I am getting two errors on my form, when fully submitted, here are two screenshots: 1. Right at submit: https://prnt.sc/C9idKb4uTbtI 2. Another error note, which also happens on submit: https://prnt.sc/d2hkzBekDrAv Thank you!
Submit failed: Not able to update in google forms https://prnt.sc/C9idKb4uTbtI When the user submits the form, the response is recorded in Formfacade and Google Forms. If there are any issues with submitting the form or recording the responses in Google Forms, we show an error message to the user and also send a notification email to the form creator. The submit can fail because there is an issue with the form, internet connectivity issue etc. The notification email will include the error message, draft id, link to the response (abandoned or submitted). If the draft id is prefixed with the *, it indicates that the response has not been submitted. If it is prefixed with a #, it indicates that the response has been submitted. If the error for response shows "Not able to update this response in Google Forms", then this indicates that the submit was successful and the response was recorded in Formfacade, but it was not updated in Google Forms. Google Forms might reject the responses if it fails any response validations (incorrect answers, missing answers for required questions) or if you have enabled any of the features that require signin such as limit to 1 response, collect email address - verified input, send response receipts, response too large etc. You might have also noticed that sometimes Google Forms throws a "Something went wrong" error without giving any additional details. Request entity too large error https://prnt.sc/d2hkzBekDrAv You have added 28 paragraph questions in your form. When the user fills the answer for these paragraph questions along with other required questions in the form, the resulting response exceeds the size limit supported by google forms. That's why you are getting the entity too large error. To fix this, you can add a response validation for these paragraph questions to restrict the max characters or you can enable the option to not record the responses in google forms. Login to Formfacade > click on the form to open it > Edit page will be displayed > In the Formfacade Edit page, click on the form title to select it > click on the settings gear icon > Form settings page will be displayed > click Advanced > enable the toggle button for "Don't submit to google forms" and click Save. When this option is enabled, the responses will be recorded only in Formfacade.
Does this add-on allow a Google Form to be embedded into a website if the file upload feature is part of the form?
Yes, you can use the Formfacade addon to embed a google form with file upload on your website. Google Forms file upload requires login. You must customize your google form using the Formfacade addon to convert this into a html file upload to allow users to upload files without login. You can subscribe to the Formfacade - Embed paid plan. This plan is suitable for occasional light use cases that require collecting files. You get a 10mb max size per file with a total file storage of 1gb. Only the form owner can access the files one at a time after they login with their google account. Formfacade - Embed https://formfacade.com/embed/pricing.html If your requirement is to collect large files and collaborate with your team, you should also subscribe to the file upload plan 10gb, 100gb or 1tb. You can increase the max file size to up to 1gb per file (depends on the plan), the number of files per file upload question, restrict file types, enable unlisted links to allow anyone to access the files, add collaborators to provide access to specific users and use our addon to sync the uploaded files to your google drive. Formfacade - File upload https://formfacade.com/file-upload/pricing.html Convert to html file upload + Sync to drive https://formfacade.com/file-upload/google-forms-file-upload-sync-to-google-drive.html