Ask questions about our products
I wanted to know if I am circulating a form, the number of responses that I can get per month for the basic monthly paid membership is 100 per month in total or 100 per form?
Hi Abhijeet, with the Neartail order form Basic plan subscription, you can collect a total of 100 responses per month for your entire account. The response limit is not per form. This means that the 100 responses are shared across all forms you create under that plan.
How can I make sure a confirmation email is sent to my clients after they placed their order? When I do tests, I do not seem to receive anything
Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, click on the order to view the details > check the Additional details section. Does it display the email address for the Email respondent? Please check and confirm. - By default, it will display the configure link that indicates that the emails have not been set up. - If the emails are configured and sent successfully, email addresses will be displayed. - Otherwise, it will display the error message or 📫 icon next to the email to indicate that the email was not delivered.
shared to another email and when login appear need to upgrade subscription already paid for a year
The subscription is linked with the email account used to subscribe to the paid plan. Only that account can be used to create the form and collect responses. You can add collaborators to provide access, but please note that the collaborators will have to subscribe to the paid plan using their email account to continue using it after their trial ends.
I created a form to take orders for merchandise, and after receiving all the orders, I made a few changes. Unfortunately, I accidentally deleted the color options and then added them back, which updated the form. This change has altered the order details for all previous orders. I need to retrieve the old reports or data to see which items each person originally ordered. Could you please help me access this information? Thank you for your assistance.
If you delete products from the form after collecting orders, the responses for that product will also be deleted. Once deleted, it cannot be restored. If you have set up the sync to google sheets before deleting the products, then you can view the submitted orders in the linked google sheets. Similarly, if you have set up email notifications, you can view the orders in the email that you would have received for the submitted orders.
Si tengo mis productos para venta, se puede validar la disponibilidad de esos productos desde una base de datos? y que si no esta disponible este no aparezca en el formulario para la venta.
Neartail does not have the option to look up data from google sheets, but you can enable the inventory option for a product and enter the available stock in Neartail. Neartail automatically keeps track of the product orders and updates the available stock. When the stock becomes zero, the product is marked as sold out. Login to Neartail > click on the form to open it > Edit page will be displayed > In the Neartail Edit page, click on a product to select it > click on the settings gear icon for that product > Product settings page will be displayed > click Advanced > enable the inventory option and update the available stock.
Hello I am having trouble adding the formula to add taxes at 4% to all of my order totals can you please help with this?
There are two options to calculate taxes. (1) setup taxes for each product and the use the standard TAX() formula to calculate the taxes (2) calculate the tax as a fixed percentage of order amount. I'd recommend you to use the option (1) Setup tax for product Login to Neartail > click on the form to open it > Edit page will be displayed > In the Edit page, click on the gear icon next to the product > update the tax percentage and click Save. Repeat the steps to set up the tax percentage for each product where applicable. Calculate tax In the Edit page, click on the Add price field button > select Tax, click Next > select Standard calculation using TAX() formula, click Next > click Create. Since you have already added a field for tax, click on the Taxes field to select it > click on the gear icon for this field > Field settings page will be displayed > click Answer > delete the existing formula and enter TAX() in the Calculate option > click Save. Calculate total amount including tax, shipping fee In the Edit page, click on the Add price field button > select Net amount, click Next > select Standard calculation using NETTOTAL() formula, click Next > click Create. Please try this and confirm.
integration between neartail and shipstation
Currently, Neartail does not have a direct integration with ShipStation. However, you can export your order data from Neartail to Google Sheets and then use third-party automation tools like Zapier or Make to integrate with ShipStation. Zapier Google Sheets - Shipstation https://zapier.com/apps/google-sheets/integrations/shipstation Make Google Sheets - Shipstation https://www.make.com/en/integrations/google-sheets/shipstation
cant figure out how to add the option for a customer to add custom text for a specific product for personalization
You can add a customized product with a set of predefined options and allow users to select their preferred choices. Currently, Neartail does not offer the option to collect open-ended text, such as a name, jersey number, etc., for customizable products. The workaround is to add a paragraph question below the order summary section in the form. Users can enter any customization requests such as name etc when they place their order. In the Neartail Edit page, click on the + add question icon > select Paragraph question > enter the title "Customization Requests". You can keep this field as optional so that users choose to answer if required.
Frequently Asked Questions
Hello! Why do some say completed and others read PAID, I am not understanding the difference. Is there something I need to do?
Hi Katrina By default, there are four order status: Abandoned, Submitted, Completed, Trash. You cannot rename the default status, but you can choose to hide a default status. When you enable automated as well as manual payments in your form, the default order status will include Abandoned, Submitted, Paid, Completed, Trash. Abandoned orders If a user starts filling the form, but does not submit it, it will be displayed in the Abandoned status. These orders will be displayed only in the Neartail Orders page and it will not be included in Reports. Abandoned orders will have * prefixed to the order number in the Neartail Orders page. Submitted orders When the user chooses the automated payment option and submits the form, the order will be displayed under the Paid status. When the user chooses the manual payment option and submits the form, the order will be displayed under the submitted status. Once you verify the payment and update the payment status, it will be moved to the Paid status. These submitted orders will be recorded in Neartail and Google Forms. You can sync Google Forms responses to Google Sheets. Submitted orders will have # prefixed to the order number in the Neartail Orders page. The order numbers should be in sequential order. Trash orders You can move redundant orders to Trash. Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, you can drag and drop (place the cursor on the profile image/default icon to drag) orders to the Trash status or click on an order to view the details, select the Trash status from the dropdown list for the Move to option and click Submit. Delete orders The orders in Abandoned and Trash status will not be included in the Neartail Reports. You can enable the Privacy option to delete the orders in Trash status permanently. Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders> In the Orders page, click on the three dots next to the Abandoned or Trash status > You can enable or disable the privacy settings. When enabled, the orders in Abandoned and Trash status will be automatically deleted after 7 days. Please note that the Abandoned status will be hidden when the Privacy option is enabled.
Can I remove or edit my name at the bottom of my form? "Created by_______"
Hi James, You can customize the footer, header, theme, logo, but please note that this is common for all the forms you create using your account. Customize header, footer, theme Login to Formfacade. Click on the form to open it. Edit page will be displayed. Click Preview. In the Preview page, theme settings will be displayed in the right pane. Click Page. Enter the required text in the Business name (header / account name), Footer option (replaces "This site belongs to...") and click Save. You can upload your logo (square image 1:1 aspect ratio) to replace the default profile picture in the footer.
Hello, I am getting two errors on my form, when fully submitted, here are two screenshots: 1. Right at submit: https://prnt.sc/C9idKb4uTbtI 2. Another error note, which also happens on submit: https://prnt.sc/d2hkzBekDrAv Thank you!
Submit failed: Not able to update in google forms https://prnt.sc/C9idKb4uTbtI When the user submits the form, the response is recorded in Formfacade and Google Forms. If there are any issues with submitting the form or recording the responses in Google Forms, we show an error message to the user and also send a notification email to the form creator. The submit can fail because there is an issue with the form, internet connectivity issue etc. The notification email will include the error message, draft id, link to the response (abandoned or submitted). If the draft id is prefixed with the *, it indicates that the response has not been submitted. If it is prefixed with a #, it indicates that the response has been submitted. If the error for response shows "Not able to update this response in Google Forms", then this indicates that the submit was successful and the response was recorded in Formfacade, but it was not updated in Google Forms. Google Forms might reject the responses if it fails any response validations (incorrect answers, missing answers for required questions) or if you have enabled any of the features that require signin such as limit to 1 response, collect email address - verified input, send response receipts, response too large etc. You might have also noticed that sometimes Google Forms throws a "Something went wrong" error without giving any additional details. Request entity too large error https://prnt.sc/d2hkzBekDrAv You have added 28 paragraph questions in your form. When the user fills the answer for these paragraph questions along with other required questions in the form, the resulting response exceeds the size limit supported by google forms. That's why you are getting the entity too large error. To fix this, you can add a response validation for these paragraph questions to restrict the max characters or you can enable the option to not record the responses in google forms. Login to Formfacade > click on the form to open it > Edit page will be displayed > In the Formfacade Edit page, click on the form title to select it > click on the settings gear icon > Form settings page will be displayed > click Advanced > enable the toggle button for "Don't submit to google forms" and click Save. When this option is enabled, the responses will be recorded only in Formfacade.
Does this add-on allow a Google Form to be embedded into a website if the file upload feature is part of the form?
Yes, you can use the Formfacade addon to embed a google form with file upload on your website. Google Forms file upload requires login. You must customize your google form using the Formfacade addon to convert this into a html file upload to allow users to upload files without login. You can subscribe to the Formfacade - Embed paid plan. This plan is suitable for occasional light use cases that require collecting files. You get a 10mb max size per file with a total file storage of 1gb. Only the form owner can access the files one at a time after they login with their google account. Formfacade - Embed https://formfacade.com/embed/pricing.html If your requirement is to collect large files and collaborate with your team, you should also subscribe to the file upload plan 10gb, 100gb or 1tb. You can increase the max file size to up to 1gb per file (depends on the plan), the number of files per file upload question, restrict file types, enable unlisted links to allow anyone to access the files, add collaborators to provide access to specific users and use our addon to sync the uploaded files to your google drive. Formfacade - File upload https://formfacade.com/file-upload/pricing.html Convert to html file upload + Sync to drive https://formfacade.com/file-upload/google-forms-file-upload-sync-to-google-drive.html