Hi Michelle, If you would like to set up email notifications, you can do it directly in Neartail. For detailed instructions, please refer to the help articles below. Send confirmation email to customers when they submit their order. https://neartail.com/order-form/send-confirmation-emails-to-customers.html Send notification email to your team for new orders: https://neartail.com/order-form/receive-notification-emails-for-new-orders.html

Hi Laura, We have integrated with Stripe (Card payments) and Paypal for automated payments. In addition, you can also enable manual & offline payment methods such as cash on delivery, bank transfer, check. Enable payments Login to Neartail. Click on the form to open it. Edit page will be displayed. In the Neartail Edit page, click on the gear icon next to the Submit button. Button settings will be displayed. Click Enable payments. The payment options supported in your country will be displayed. You can configure the preferred payment options and click Save. Once you complete the setup, you can use the Neartail share link to submit a response and test the payment process to ensure everything is working correctly.

Neartail is a form builder that is designed specifically for creating order forms. You can add products, enable inventory, offer bulk discounts, collect payments & more. Neartail also has other products that allows you to automatically create a website (online store) from your order form, build a community to engage your customers and take in-store orders using Neartail POS.

Enable inventory You can enable the inventory option for a product and enter the available stock. Neartail automatically keeps track of the product orders and updates the available stock. When the stock becomes zero, the product is marked as sold out. Login to Neartail > click on the form to open it > Edit page will be displayed > In the Neartail Edit page, click on a product to select it > click on the settings gear icon for that product > Product settings page will be displayed > click Advanced > enable the inventory option and update the available stock. Inventory report Currently we do not have report specifically for inventory. If you have enabled inventory, then you can use the Sales by product report to view the quantity sold, number of orders for a product and the available stock. Login to Neartail > click on the form to open it > Edit page will be displayed > click Reports > In the Reports page, click Sales by product > sales trend report will be displayed > click on the table icon in the bottom right corner > For each product, it will display (x sold, y orders, z left) where x = the quantity sold, y = number of orders received for that product and z = the available stock for that product. You can click on the print icon in the bottom right corner to print this report or save it as pdf.

Hi Nicolas, You have hidden a required question "Votre enfant est-il gardien?" in your form. Please mark this as an optional question or delete this required question in your form. This will fix the submit issue. Please try this and confirm. Notes for your reference: When the user submits the form, the response is recorded in Neartail and Google Forms. If there are any issues with submitting the form or recording the responses in Google Forms, we show an error message to the user and also send a notification email to the form creator. The submit can fail because there is an issue with the form, internet connectivity issue etc. The notification email will include the error message, draft id, link to the response (abandoned or submitted). If the error for response shows "Not able to update this response in Google Forms'', then this indicates that the submit was successful and the response was recorded in Neartail, but not updated in Google Forms. Google Forms might reject the responses if it fails any response validations (incorrect answers, missing answers for required questions or if you have enabled any of the features that require signin such as limit to 1 response, collect email address - verified input, send response receipts, response too large. You might have also noticed that sometimes Google Forms throws a "Something went wrong" error without giving any additional details.

Hi Vincent, the email address cannot be changed. If you would like to use a different email account with Neartail, you will have subscribe to the paid plan using the preferred email account and cancel your existing subscription.

A category page must have at least one product with name, price, image. If you enable these category pages in the Show categories settings page, then it should be displayed in the search as well as in the quick navigation. Could you please share a screenshot of the "Show categories" page in your form.

Print individual orders If you would like to print the individual orders, login to Neartail > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, click on an order to view the details > click on the three dots more icon and click Print. Note: By default, it will show the first 10 orders in any status. You can click on the More option at the bottom of the last order to load more orders. Print consolidated orders list for delivery Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, click on the three dots more icon next to the Submitted (or the relevant) status > click Print > select the number of orders by sliding the scale and click Print.

Hi Dedy, Currently, we only offer subscription-based payments. When you subscribe to the paid plan, you can either choose the monthly or annual subscription. Monthly subscription is automatically renewed each month. You can cancel it any time. Annual subscription is a 12 month commitment.

Hi - You can edit the Title option in the Theme settings for your account to update the account name. Login to Neartail. Click on the form to open it. Edit page will be displayed. In the Neartail Edit page, click on the profile name in the top right corner. Click Change theme. Theme settings will be displayed in the Preview page. Click Page. Enter the required text in the Title (header / account name), Footer option (replaces "This site belongs to...") and click Save. Please try this and confirm.

You can edit a submitted order to update the order quantity for existing items or add new items or remove existing news. The updated order details will displayed correctly in Neartail Orders, Reports and the data exported from Neartail Reports to google sheets. Note: If you are syncing the google forms responses to google sheets, the items deleted from the order will not be removed from google sheets.

Combo, Set menu, Meal plan are some of the most commonly used customizable products. So, we added Sold as Combo, Sold as Set menu, Sold as Meal plan as a product type with the predefined options / validations to make it easier to add these products. For example, if you would like to set up a Set menu that allows a customer to choose their preferred Entree, Main course and Dessert, then you will add these as three customizable options. Entree: Soup of the day, Garlic bread, Caesar salad Main course: Pan fried salmon, Risotto Dessert: Tiramisu, Cheesecake, Chocolate fondant Users will have to select one of each to place their order. To implement this, you will disable the allow multiple selection option and set the min, max selection to 1 for the each of the three customization options. This is the predefined configuration when you select Sold as set menu as the product type. Set menu order form template https://neartail.com/order-forms/restaurant/set-menu.html

Hi Shannelle, we replied on the same day (8-Aug) we received your email (see screenshot below). Please check your inbox and reply to that email. Note: When you subscribe, you can either choose the monthly or annual plan. Monthly plan is automatically renewed each month. You can cancel anytime. Annual subscription is a 12 month commitment and it is nonrefundable. You choose the annual option when you subscribed last year. The subscription was recently renewed on 8-Aug-2024. If you only need it only for a short term (< 3 months ), then you should choose the monthly plan, use the form and cancel the subscription when you no longer need it.

Login to Neartail. Click on the form to open it. Edit page will be displayed. In the Neartail Edit page, click on the gear icon next to the Submit button. Button settings will be displayed. Click Enable payments. The payment options supported in your country will be displayed. You can configure the preferred payment options and click Save. Once you complete the setup, you can use the Neartail share link to submit a response and test the payment process to ensure everything is working correctly.

Login to Neartail. Click on the form to open it. Edit page will be displayed. In the Neartail Edit page, click on the gear icon next to the Submit button. Button settings will be displayed. Click Enable payments. The payment options supported in your country will be displayed. Click on the configure link for the card payments option. Follow the prompts to create a Neartail Stripe connected account and enable card payments. Once you complete the setup, you can use the Neartail share link to submit a response and test the payment process to ensure everything is working correctly.