Ask questions about our products
After the form submission the email received contains "We will send you confirmation ASAP", we want to remove the this text.
You can update the message that you have configured in the confirmation email setup. Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, click on the three dots more icon next to the Submitted status > click Notify respondent > setup wizard will be displayed > follow the prompts to navigate the wizard, update the message and then submit a response to test the confirmation email.
when the customer chooses a product from the combo meal option it takes them directly to the next page instead of first choosing the quantity and info section. why ??
Yes, you will have to select the options for quantity 1. At the end, you can click on Confirm to add it to cart or click on Add another to select the options for quantity 2.
Is there a way to translate a table that is the outcome of BILL() function? I have the form in Czech lnguage, but the heading of the BILL() table is in english. Thank you
Hi Radovan, the error messages, button text, bill summary headings & other system text will be displayed in the language set in the form. Please share a screenshot of the language settings (see instructions below) along with the link for your form. Login to Neartail > click on the form to open it > Edit page will be displayed > In the Neartail Edit page, click on the gear icon for the Submit section (see screenshot below) > Button settings page will be displayed > select the preferred language and click Save.
Hi, We have this configured so our customers can complete their intake forms and it calculate a special product by days. The same customers come often and I was wondering if there was a way that they could retrieve previous entries to speed up the form completion? Or if you have any tips on how to do this. Repeat customers get frustrated that they have to reinput basic details over and over again. Thank you!
Hi Anai, you can ask your repeat customers to use the Neartail mobile app. With the mobile app, they will be able to view their previous requests, use the reorder option to quickly submit a new request and do more. https://near.tl/inbox
Is there a charge for each online transaction?
Hi Maggie, We have integrated with Stripe (Card, Bancontact, Paynow, Cash App, iDeal) and Paypal (Paypal, Venmo) for automated payments. In addition, you can also enable manual & offline payment methods such as UPI, Cash App, Zelle, cash on delivery, bank transfer, check. If you enable automated payments through Stripe or PayPal, they will charge a transaction fee for each successful payment. The exact fee depends on the payment processor and your location. For manual payment options, there are no transaction charges. You can choose the payment method that best suits your needs.
The form that I uploaded needs to be added to my Form list. Would you check that my form is on the basic plan forms list?
Hi - When you customize your google form using the Neartail addon, it will be added to the Neartail Forms dashboard. You will be able to login to Neartail directly and access your customized forms. Please note that if you delete your form from the Neartail dashboard, it will no longer be displayed.
if i have an active plan for example: order forms, then i add a collaborator on the form do i need to pay extra for the collaborator?
Yes, the collaborators will have to subscribe to the paid plan using their email account to continue using Neartail after their trial ends.
How to send automatic confirmation emails
Hi Michelle, If you would like to set up email notifications, you can do it directly in Neartail. For detailed instructions, please refer to the help articles below. Send confirmation email to customers when they submit their order. https://neartail.com/order-form/send-confirmation-emails-to-customers.html Send notification email to your team for new orders: https://neartail.com/order-form/receive-notification-emails-for-new-orders.html
just checking if you allow payments in NZ
Hi Laura, We have integrated with Stripe (Card payments) and Paypal for automated payments. In addition, you can also enable manual & offline payment methods such as cash on delivery, bank transfer, check. Enable payments Login to Neartail. Click on the form to open it. Edit page will be displayed. In the Neartail Edit page, click on the gear icon next to the Submit button. Button settings will be displayed. Click Enable payments. The payment options supported in your country will be displayed. You can configure the preferred payment options and click Save. Once you complete the setup, you can use the Neartail share link to submit a response and test the payment process to ensure everything is working correctly.
Hi, jz want to cinfirm this website is something like easystore? Tq
Neartail is a form builder that is designed specifically for creating order forms. You can add products, enable inventory, offer bulk discounts, collect payments & more. Neartail also has other products that allows you to automatically create a website (online store) from your order form, build a community to engage your customers and take in-store orders using Neartail POS.
Is there a way to track the inventory to know when we run out of something? I am piloting this in our school so it would be great if I could put in the number of products that we start with & as things are ordered, the inventory decreases. If that is possible, how do we add more inventory once we run out?
Enable inventory You can enable the inventory option for a product and enter the available stock. Neartail automatically keeps track of the product orders and updates the available stock. When the stock becomes zero, the product is marked as sold out. Login to Neartail > click on the form to open it > Edit page will be displayed > In the Neartail Edit page, click on a product to select it > click on the settings gear icon for that product > Product settings page will be displayed > click Advanced > enable the inventory option and update the available stock. Inventory report Currently we do not have report specifically for inventory. If you have enabled inventory, then you can use the Sales by product report to view the quantity sold, number of orders for a product and the available stock. Login to Neartail > click on the form to open it > Edit page will be displayed > click Reports > In the Reports page, click Sales by product > sales trend report will be displayed > click on the table icon in the bottom right corner > For each product, it will display (x sold, y orders, z left) where x = the quantity sold, y = number of orders received for that product and z = the available stock for that product. You can click on the print icon in the bottom right corner to print this report or save it as pdf.
My customers always receive the following message when submitting the form : "Error: Not able to update this response in Google Forms. Submit it again. Contact owner, if this error occurs repeatedly." I dont know what I could change to avoid it? many thx Can y
Hi Nicolas, You have hidden a required question "Votre enfant est-il gardien?" in your form. Please mark this as an optional question or delete this required question in your form. This will fix the submit issue. Please try this and confirm. Notes for your reference: When the user submits the form, the response is recorded in Neartail and Google Forms. If there are any issues with submitting the form or recording the responses in Google Forms, we show an error message to the user and also send a notification email to the form creator. The submit can fail because there is an issue with the form, internet connectivity issue etc. The notification email will include the error message, draft id, link to the response (abandoned or submitted). If the error for response shows "Not able to update this response in Google Forms'', then this indicates that the submit was successful and the response was recorded in Neartail, but not updated in Google Forms. Google Forms might reject the responses if it fails any response validations (incorrect answers, missing answers for required questions or if you have enabled any of the features that require signin such as limit to 1 response, collect email address - verified input, send response receipts, response too large. You might have also noticed that sometimes Google Forms throws a "Something went wrong" error without giving any additional details.
Can I change the email that is associated with my account to another email address?
Hi Vincent, the email address cannot be changed. If you would like to use a different email account with Neartail, you will have subscribe to the paid plan using the preferred email account and cancel your existing subscription.
Hello, in my form I need the categories to be shown, and it is only showing me one of the 4 existing ones. I have used the code that is inserted but it only shows me one. ${categories()} I appreciate your help, thank you
A category page must have at least one product with name, price, image. If you enable these category pages in the Show categories settings page, then it should be displayed in the search as well as in the quick navigation. Could you please share a screenshot of the "Show categories" page in your form.
Frequently Asked Questions
Hello! Why do some say completed and others read PAID, I am not understanding the difference. Is there something I need to do?
Hi Katrina By default, there are four order status: Abandoned, Submitted, Completed, Trash. You cannot rename the default status, but you can choose to hide a default status. When you enable automated as well as manual payments in your form, the default order status will include Abandoned, Submitted, Paid, Completed, Trash. Abandoned orders If a user starts filling the form, but does not submit it, it will be displayed in the Abandoned status. These orders will be displayed only in the Neartail Orders page and it will not be included in Reports. Abandoned orders will have * prefixed to the order number in the Neartail Orders page. Submitted orders When the user chooses the automated payment option and submits the form, the order will be displayed under the Paid status. When the user chooses the manual payment option and submits the form, the order will be displayed under the submitted status. Once you verify the payment and update the payment status, it will be moved to the Paid status. These submitted orders will be recorded in Neartail and Google Forms. You can sync Google Forms responses to Google Sheets. Submitted orders will have # prefixed to the order number in the Neartail Orders page. The order numbers should be in sequential order. Trash orders You can move redundant orders to Trash. Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, you can drag and drop (place the cursor on the profile image/default icon to drag) orders to the Trash status or click on an order to view the details, select the Trash status from the dropdown list for the Move to option and click Submit. Delete orders The orders in Abandoned and Trash status will not be included in the Neartail Reports. You can enable the Privacy option to delete the orders in Trash status permanently. Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders> In the Orders page, click on the three dots next to the Abandoned or Trash status > You can enable or disable the privacy settings. When enabled, the orders in Abandoned and Trash status will be automatically deleted after 7 days. Please note that the Abandoned status will be hidden when the Privacy option is enabled.
Can I remove or edit my name at the bottom of my form? "Created by_______"
Hi James, You can customize the footer, header, theme, logo, but please note that this is common for all the forms you create using your account. Customize header, footer, theme Login to Formfacade. Click on the form to open it. Edit page will be displayed. Click Preview. In the Preview page, theme settings will be displayed in the right pane. Click Page. Enter the required text in the Business name (header / account name), Footer option (replaces "This site belongs to...") and click Save. You can upload your logo (square image 1:1 aspect ratio) to replace the default profile picture in the footer.
Hello, I am getting two errors on my form, when fully submitted, here are two screenshots: 1. Right at submit: https://prnt.sc/C9idKb4uTbtI 2. Another error note, which also happens on submit: https://prnt.sc/d2hkzBekDrAv Thank you!
Submit failed: Not able to update in google forms https://prnt.sc/C9idKb4uTbtI When the user submits the form, the response is recorded in Formfacade and Google Forms. If there are any issues with submitting the form or recording the responses in Google Forms, we show an error message to the user and also send a notification email to the form creator. The submit can fail because there is an issue with the form, internet connectivity issue etc. The notification email will include the error message, draft id, link to the response (abandoned or submitted). If the draft id is prefixed with the *, it indicates that the response has not been submitted. If it is prefixed with a #, it indicates that the response has been submitted. If the error for response shows "Not able to update this response in Google Forms", then this indicates that the submit was successful and the response was recorded in Formfacade, but it was not updated in Google Forms. Google Forms might reject the responses if it fails any response validations (incorrect answers, missing answers for required questions) or if you have enabled any of the features that require signin such as limit to 1 response, collect email address - verified input, send response receipts, response too large etc. You might have also noticed that sometimes Google Forms throws a "Something went wrong" error without giving any additional details. Request entity too large error https://prnt.sc/d2hkzBekDrAv You have added 28 paragraph questions in your form. When the user fills the answer for these paragraph questions along with other required questions in the form, the resulting response exceeds the size limit supported by google forms. That's why you are getting the entity too large error. To fix this, you can add a response validation for these paragraph questions to restrict the max characters or you can enable the option to not record the responses in google forms. Login to Formfacade > click on the form to open it > Edit page will be displayed > In the Formfacade Edit page, click on the form title to select it > click on the settings gear icon > Form settings page will be displayed > click Advanced > enable the toggle button for "Don't submit to google forms" and click Save. When this option is enabled, the responses will be recorded only in Formfacade.
Does this add-on allow a Google Form to be embedded into a website if the file upload feature is part of the form?
Yes, you can use the Formfacade addon to embed a google form with file upload on your website. Google Forms file upload requires login. You must customize your google form using the Formfacade addon to convert this into a html file upload to allow users to upload files without login. You can subscribe to the Formfacade - Embed paid plan. This plan is suitable for occasional light use cases that require collecting files. You get a 10mb max size per file with a total file storage of 1gb. Only the form owner can access the files one at a time after they login with their google account. Formfacade - Embed https://formfacade.com/embed/pricing.html If your requirement is to collect large files and collaborate with your team, you should also subscribe to the file upload plan 10gb, 100gb or 1tb. You can increase the max file size to up to 1gb per file (depends on the plan), the number of files per file upload question, restrict file types, enable unlisted links to allow anyone to access the files, add collaborators to provide access to specific users and use our addon to sync the uploaded files to your google drive. Formfacade - File upload https://formfacade.com/file-upload/pricing.html Convert to html file upload + Sync to drive https://formfacade.com/file-upload/google-forms-file-upload-sync-to-google-drive.html