Hi Anai, you can ask your repeat customers to use the Neartail mobile app. With the mobile app, they will be able to view their previous requests, use the reorder option to quickly submit a new request and do more. https://near.tl/inbox

Hi Widi, thanks for the reporting this issue with the email setup option in our google forms addon. We will check this and update you. If you would like to set up email notifications, you can do it directly in Neartail. For detailed instructions, please refer to the help articles below. Send confirmation email to customers when they submit their order. https://neartail.com/order-form/send-confirmation-emails-to-customers.html Send notification email to your team for new orders: https://neartail.com/order-form/receive-notification-emails-for-new-orders.html

Hi Navad, you can collect up to 20 responses during the trial period. If you need to collect more than 20 responses or would like to continue using Formfacade after the trial ends, you will need to subscribe to a paid plan.

Hi Maggie, We have integrated with Stripe (Card, Bancontact, Paynow, Cash App, iDeal) and Paypal (Paypal, Venmo) for automated payments. In addition, you can also enable manual & offline payment methods such as UPI, Cash App, Zelle, cash on delivery, bank transfer, check. If you enable automated payments through Stripe or PayPal, they will charge a transaction fee for each successful payment. The exact fee depends on the payment processor and your location. For manual payment options, there are no transaction charges. You can choose the payment method that best suits your needs.

Hi Mountasar, if you are expecting over 5,000 responses per month, you can subscribe to the Formesign Compliance Team plan that supports up to 10,000 responses per month. If you need it only for a short term, you can choose the monthly plan, use it for one month and then cancel the subscription before it is renewed for the next month. Formesign Compliance pricing https://formesign.com/compliance/pricing.html

Hi - When you customize your google form using the Neartail addon, it will be added to the Neartail Forms dashboard. You will be able to login to Neartail directly and access your customized forms. Please note that if you delete your form from the Neartail dashboard, it will no longer be displayed.

Yes, you can create a website for your account and use the website link to collect responses. Login to Neartail > click on the form to open it > Edit page will be displayed > click Share > In the Share page, click Website > enter the custom name and click Create website. Please note that once created, the website name cannot be changed.

Hi - There is no active paid subscription linked with your account. Your subscription expired on 29-march-2024. That's why you are seeing the upgrade message when you login to Formfacade. Formfacade has multiple products. You can either choose to subscribe to the Formfacade Enhance plan that includes all the Formfacade products or subscribe to the specific products that you need. Formfacade Enhance pricing https://formfacade.com/enhance/pricing.html Formfacade File upload pricing https://formfacade.com/file-upload/pricing.html Formfacade Customize UI pricing https://formfacade.com/website/pricing.html

Yes, the collaborators will have to subscribe to the paid plan using their email account to continue using Neartail after their trial ends.

Hi Michelle, when you set up the Notify respondent option to send confirmation emails, you can use the Insert image icon in the message editor (see screenshot below) to include an image in the email content.

Formfacade supports only public forms. Google Forms features that require signin such as limit to 1 response etc are not supported. You will have to disable these features to use Formfacade. Please note that anyone with the link to the form can view the form and submit their responses.

Hi Michelle, If you would like to set up email notifications, you can do it directly in Neartail. For detailed instructions, please refer to the help articles below. Send confirmation email to customers when they submit their order. https://neartail.com/order-form/send-confirmation-emails-to-customers.html Send notification email to your team for new orders: https://neartail.com/order-form/receive-notification-emails-for-new-orders.html

Hi - If you have logged in with multiple google accounts in your browser, sometimes you might get the script authorization error. Open an incognito window in Chrome browser, login with your google account and then use the addon. It should work. Please try this and confirm.

Hi Laura, We have integrated with Stripe (Card payments) and Paypal for automated payments. In addition, you can also enable manual & offline payment methods such as cash on delivery, bank transfer, check. Enable payments Login to Neartail. Click on the form to open it. Edit page will be displayed. In the Neartail Edit page, click on the gear icon next to the Submit button. Button settings will be displayed. Click Enable payments. The payment options supported in your country will be displayed. You can configure the preferred payment options and click Save. Once you complete the setup, you can use the Neartail share link to submit a response and test the payment process to ensure everything is working correctly.

Neartail is a form builder that is designed specifically for creating order forms. You can add products, enable inventory, offer bulk discounts, collect payments & more. Neartail also has other products that allows you to automatically create a website (online store) from your order form, build a community to engage your customers and take in-store orders using Neartail POS.

Hi Justin, You can subscribe to the Formfacade Enhance Team plan that supports up to 10,000 responses per month. For pricing details, please refer to the link below. https://formfacade.com/enhance/pricing.html

Enable inventory You can enable the inventory option for a product and enter the available stock. Neartail automatically keeps track of the product orders and updates the available stock. When the stock becomes zero, the product is marked as sold out. Login to Neartail > click on the form to open it > Edit page will be displayed > In the Neartail Edit page, click on a product to select it > click on the settings gear icon for that product > Product settings page will be displayed > click Advanced > enable the inventory option and update the available stock. Inventory report Currently we do not have report specifically for inventory. If you have enabled inventory, then you can use the Sales by product report to view the quantity sold, number of orders for a product and the available stock. Login to Neartail > click on the form to open it > Edit page will be displayed > click Reports > In the Reports page, click Sales by product > sales trend report will be displayed > click on the table icon in the bottom right corner > For each product, it will display (x sold, y orders, z left) where x = the quantity sold, y = number of orders received for that product and z = the available stock for that product. You can click on the print icon in the bottom right corner to print this report or save it as pdf.

The max size per file is 100mb. You have enabled the option to allow users to upload multiple files per response. The sync to drive failed because the total file size exceeded the limits. We have resynced the files for the failed responses.

Hi Nicolas, You have hidden a required question "Votre enfant est-il gardien?" in your form. Please mark this as an optional question or delete this required question in your form. This will fix the submit issue. Please try this and confirm. Notes for your reference: When the user submits the form, the response is recorded in Neartail and Google Forms. If there are any issues with submitting the form or recording the responses in Google Forms, we show an error message to the user and also send a notification email to the form creator. The submit can fail because there is an issue with the form, internet connectivity issue etc. The notification email will include the error message, draft id, link to the response (abandoned or submitted). If the error for response shows "Not able to update this response in Google Forms'', then this indicates that the submit was successful and the response was recorded in Neartail, but not updated in Google Forms. Google Forms might reject the responses if it fails any response validations (incorrect answers, missing answers for required questions or if you have enabled any of the features that require signin such as limit to 1 response, collect email address - verified input, send response receipts, response too large. You might have also noticed that sometimes Google Forms throws a "Something went wrong" error without giving any additional details.

Hi - Did you make a copy of the form in Google Forms or Neartail? Are you seeing the loading page instead of the form? Is the form still not displayed when you refresh the page? Please share the details. Can you try making a new copy of the form? Login to Neartail > List of your will be displayed in the Forms dashboard > click on the More option for the form you would like to duplicate > click Make a copy > enter the form title, click Proceed > Edit page should be displayed.

Hi Vincent, the email address cannot be changed. If you would like to use a different email account with Neartail, you will have subscribe to the paid plan using the preferred email account and cancel your existing subscription.

Hi James, you can use the SCORE(ALL, 2, 0, 1) formula to assign points and calculate the total score. The above formula will assign 2 points for the first answer choice, 0 for the second answer choice and 1 for the third answer choice for all multiple choice, checkboxes and grid questions. Please note that the above formula will also assign points for two multiple choice questions (number of employees, organization's readiness) in the first page. If you would like to assign points only for the questions in the second page, then add a short answer question in the second page with the SCORE(SECTION, 2, 0, 1) formula. This will assign points only for the 15 multiple choice questions in that section and calculate the score. I'd recommend you to use the Formfacade Assign points addon to add score calculations in your google forms. For detailed instructions, please refer to the links below. Calculate total score (add points for all questions the form) https://formfacade.com/calculate/assign-different-points-for-each-answer-in-multiple-choice-question-and-calculate-total-score.html Demo video https://youtu.be/zberDwRdLv8 Formfacade - Assign points addon https://workspace.google.com/marketplace/app/formfacade_assign_points/706030115252 You will have to use the Formfacade share link to collect responses. Otherwise, customization and score calculations will not work. When the user submits the form, you can view the responses along with the calculated scores in Formfacade Responses page as well as Google Forms. You can also sync responses to Google Sheets. Note: We have renamed the "Scorecery" addon as "Formfacade - Assign points" addon.

A category page must have at least one product with name, price, image. If you enable these category pages in the Show categories settings page, then it should be displayed in the search as well as in the quick navigation. Could you please share a screenshot of the "Show categories" page in your form.

Hi Caroline, if you would like add score calculations in your form, you will have to subscribe to the Formfacade - Assign points paid plan. The pricing starts at $38/month billed yearly for the Basic plan that supports up to 100 responses per month. Formfacade - Assign points pricing https://formfacade.com/calculate/pricing.html Formfacade Enhance pricing https://formfacade.com/enhance/pricing.html

Print individual orders If you would like to print the individual orders, login to Neartail > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, click on an order to view the details > click on the three dots more icon and click Print. Note: By default, it will show the first 10 orders in any status. You can click on the More option at the bottom of the last order to load more orders. Print consolidated orders list for delivery Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, click on the three dots more icon next to the Submitted (or the relevant) status > click Print > select the number of orders by sliding the scale and click Print.

Hi Christian, when you set up the email notifications, you can use the @ icon in the message editor to include specific fields in the message. In your email, you have added two such fields: ${entry1000027} and ${entry1990820639}. You are getting a reference error because the ${entry1000027} field has been deleted. You just have to delete this from the email set up and then you use the @ icon in the editor to include the relevant field. Please try this and confirm.

Hi Dedy, Currently, we only offer subscription-based payments. When you subscribe to the paid plan, you can either choose the monthly or annual subscription. Monthly subscription is automatically renewed each month. You can cancel it any time. Annual subscription is a 12 month commitment.

Login to Formfacade > click Account > list of our products will be displayed > click Manage plan > click Update plan to open the customer portal > you can update the card details, billing information and manage your plan.

Yes, Formfacade allows you to collect file uploads without requiring users to sign in. If you have already created your form in Google Forms, you can use the "Formfacade - File upload" addon to convert the Google Forms file upload feature into a standard HTML file upload. This will allow respondents to upload files directly without needing a Google account. Open your form in google forms > click on the addon icon > click Formfacade - File upload > click Configure form > Confirmation popup will be displayed > click Yes to convert the file upload question to html file upload (this will be a short answer question in google forms) > click Preview to test the form or Proceed to customize it using the Formfacade Editor. Please note that you will have to use the Formfacade share link or use the Formfacade embed code to embed the form on your website and collect responses from your users. Setup file upload and sync to drive (The addon has been renamed from "Petaform" to "Formfacade - File upload") https://formfacade.com/file-upload/google-forms-file-upload-sync-to-google-drive.html Formfacade - File upload addon https://workspace.google.com/marketplace/app/formfacade_file_upload/146202960515 Formfacade File upload pricing https://formfacade.com/file-upload/pricing.html

Login to Formfacade > click on the form to open it > Edit page will be displayed > click Responses > click on the three dots icon next to the Submitted status > click Email respondents > setup wizard will be displayed > select the email field from the list and click Next (note: this email field must be a mandatory field in the form) > update the subject and click Next > update the message and click Next > click on the link to open the form and submit a response to test confirmation emails. When you set up the email notification using Formfacade, you can customize the subject and message as required. You can use the ${response()} formula to show a summary of all the answers or click on the @ icon in the message editor and select the required field from the list to include it in the message.

Hi Irem, are you trying to view the responses in Formfacade Responses page, Google Forms or Google Sheets? Note: When you use the Formfacade share link or the embed code to collect responses, the responses will be recorded in Formfacade and Google Forms. You can also sync the responses to google sheets. Login to Formfacade > click on the form to open it > Edit page will be displayed > click Responses > are you responses displayed under the Submitted status? Please check and confirm.