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I cannot apply the add-on into my form
Install addon If you have logged in with multiple google accounts in your browser, sometimes the addons may not be installed properly. Open an incognito window in your Chrome browser, login with your google account and install the addon. It should work. Missing menu options If you open your Google Form, click on the add-on icon and select Formesign (or any addon) immediately, sometimes only the Help option is displayed in the menu. This is a Google Workspace issue. Please try clicking on the add-on icon a few mins after opening your Google Form (once the form is loaded); the Formesign menu options will be displayed. Once you configured your form using the Formesign addon, you will have to use the Formesign share link to collect signatures. If you are facing any other issue with the addon, could you please share the details along with the screenshot of error messages.
I am changing my product from Variants to Color & Size, and everything looks great except when I go back and try to add an image or access the edit the product name, a window pops up and says "Error: Something went wrong. Try refreshing the page. If the issue persists, contact customer service."
Hi Tiera, thanks for reporting this issue. We have fixed this. Please try now and confirm.
I would like to reset our password and account information
Neartail uses google signin. If you would like to change your password, you will have update it for your google account.
How to make one of the delivery date not available without changing the original form format?
You have used the multiple choice question to add the delivery date options. This question type does not have the option to hide or make specific answer choices as read-only. You should use the Add appointment option for delivery dates. This will allow you to specify the available slots along with the inventory.
Form not found in Formfacade, i get this error when the user submits the form
Hi Daniel, I just submitted a response to test the form and it worked well. If you are still facing any issues with the form, please share a screenshot of the error along with the link for your form.
How can I enable users to make anon submissions? Does every submission need to be through a whatsapp number?
Anonymous submissions If you would like to collect anonymous submissions, then you should add any questions to collect name, email or any other PII in the form. Disable Submit to WhatsApp You have configured your WhatsApp number in your form. When a user submits the form, Neartail composes their response as a message and opens it in WhatsApp. Users can click on the send button to send their order as a WhatsApp message to you. You should disable this option if you would like to collect anonymous submissions, Login to Neartail > click on the form to open it > Edit page will be displayed > In the Edit page, click on the gear icon next to the Submit button > Button settings page will be displayed > click On submit > select Show customized message for this button > add a custom message and click Save.
In your order templates is it possible to make the quantity answer editable? Not a selected quantity only? Like I want to enter a number instead of selected of predefined quantities.
Yes, you can delete the default quantity options to enable the + / - spinner widget for quantity selection.
I want to activate debit/credit card payment but this function is not active in Namibia. How can this be resolved?
Hi - We have integrated with Stripe for card payments. Currently Stripe is not available in Namibia. So you won't be able to activate that payment option in Neartail at this time.
I am testing weighting a form - I need to show different results depending on the answers (current model is build in a google spread sheet). When I tried the assign points feature, It lets me have 2 conditional answers based on the score, however I need more than 2. Is there a way to accomplish this with Fromfacade?
Hi Paul, You can use the Add condition button to add as many conditions as required and show a conditional message based on the calculated score.
I embedded my forms using the new Wordpress plugin, and they no longer record the answers in google. The form is linked to a sheet and I have a very specific workflow set up for my business, but it broke today and I couldn't find the form submission anywhere. They don't go to the sheet and they don't even show up in the responses tab for the actual form in google.
Hi Kathleen, you might be trying to view the responses in the wrong google form and the linked google sheet. I just submitted a test response using the webpage link that you have shared. There should be a total of 3 responses including my test response. Please check again and confirm.
Form access denied
Hi - You have closed your google form. You must enable the Accepting responses option in google forms before customizing the form using the Neartail addon.
-Wanted to know if Formfacade allows for multiple uploads per upload field. -Also, where will the uploads be stored? -Will it be associated with the form it was submitted with. -Can the heading "___'s Website" be removed off the top?
Yes, you can add a file upload question in your form and set it up to accept multiple files by specifying the max files for that file upload question. When a user uploads a file and submits it, the files will be uploaded to Formfacade (Google Cloud) and the link to the uploaded files will be recorded as a response in Google Forms and the linked Google Sheets. You can also setup your form to automatically sync the uploaded files to your google drive folder. Formfacade - File upload addon https://workspace.google.com/marketplace/app/formfacade_file_upload/146202960515 Setup file upload and sync to drive https://formfacade.com/file-upload/google-forms-file-upload-sync-to-google-drive.html Note: We have renamed the addon from "Petaform" to "Formfacade - File upload" Formfacade File upload pricing https://formfacade.com/file-upload/pricing.html Login to Formfacade. Click on the form to open it. Edit page will be displayed. In the Edit page, click on the profile name in the top right corner. Click Change theme. Theme settings page will be displayed in the Preview page. Click Page. Enter the required text in the Title (header / account name), Footer option (replaces "This site belongs to..."), upload the logo (replaces the default profile picture in the footer) and click Save.
I've put an Email answering after submitting. The text I wrote in the Email answering is not that what I see in my Mailbox. Also the pictures are not correct visual in my Mailbox.
Hi Karlien, please share the screenshot of the message you have setup in Neartail along with the screenshot of the email you received so that we can check this.
The issue we have concerns sheet *“ORDER DETAILS”*, some of the names of our products are not being downloaded correctly into the Google Sheet. The new name we gave in the form for the products (fruit & veggies) are not updating in the Google sheet. For some reason, the names in column E and F are correct, then *they are not correct in column G to AK*. And then we have what looks like correct names again. To help you check faster: *all our product names for vegetable and fruit have their country of origin into brackets* (ie: (Thailand), (Australia), etc)) *included in their name*. If one sees the name of a fruit or vegetable on row 1 that does not have the country of origin, then it means the name is not the one we edited in the form. As a consequence, the macros we are developing for the Google sheet are not working as the names are not matching.
Hi Ruchi, we already discussed this on email. When you export the data from Neartail Reports, it will create three sheets (1) Order summary: This includes the customer contact details, amount and other fields in the form. (2) Order lineitems: This includes the order lineitems data. You can use the pivot table option on this sheet to create the aggregate reports you need. (3) Order details: This includes the quantity ordered for the products in each order. Each product will be added as a column. For products with variants, each variant will be a separate column. If you add new products in the form, it will be added at the end in the Order Details sheet. If you update the product name, it will not be updated in the Order Details sheet currently. We plan to implement this option in the coming releases. In the meantime, you can use Neartail Reports or use a pivot table option on the Order lineitems sheet that will have current product name.
What happens when I reach 3000 responses? Is there a way to add more responses? Thanks! We are at 2000 already after a few days and need an answer asap, thank you!
Hi Justin, you can upgrade to the Formfacade Team plan that supports up to 10,000 responses per month.
we cannot set up payment. "i followed directions and it is sending us an error message connect account cannot currently make live charges."
Hi - The error message indicates that Stripe has paused the charges and payouts because of missing information in your account. Please login to Stripe dashboard > Warning message will be displayed > click on the View requirements button > complete the missing information.
Hi. I'm wondering how I can change the text of "this site belongs to"? All my forms currently say "office admin" and I'd like them to say "Gateway Community Church" and show the image from my linked Google account.
Login to Formfacade. Click on the form to open it. Edit page will be displayed. In the Edit page, click on the profile name in the top right corner. Click Change theme. Theme settings page will be displayed in the Preview page. Click Page. Enter the required text in the Title (header / account name), Footer option (replaces "This site belongs to..."), upload the logo (replaces the default profile picture in the footer) and click Save.
Looking to download report
Hi Hussain, what is the issue you are facing with downloading the report? Are you getting any error messages? Please share the details.
Hi, how can i remove collaborator?
Hi Brian, Currently Neartail does not have the option to remove collaborators. This feature is part of the roadmap.
Hi, will my link still continue after my plan ended?
Neartail is a paid product with a 7 day free trial. You will have to subscribe to the paid plan to continue using Neartail after your trial ends.
Hello! I am a little unclear on the annual pricing, is it a one time payment of the $400 and something or is it billed monthly at $38? Thank you for your time
Hi Kelsey, if you choose the annual plan, you will be charged $456 per year when you subscribe to the Formfacade Assign points Basic plan. The billing is yearly. If you choose the monthly plan, you will be charged $76 per month. The subscription will be automatically renewed each month.
I would like to prevent any more entries since we're canceling this event. How do i do it?
Hi Timothy, You can close the form to stop accepting responses. When you close your form in Neartail, users will not be able to view the form or submit their response, but you can edit the form and manage responses. Login to Neartail. Click on the form to open it. Edit page will be displayed. In the Neartail Edit page, click on the form title to select it. Click on the gear icon next to the form title. Form settings will be displayed. Click Advanced. Check Close this form option, add a custom message and click Save. Please try this and confirm.
Is there a way to retrieve a deleted form and it’s orders?
Hi Aaron, could you please share the Neartail share link for that form.
Pricing Question - does the basic plan include 100 responses a month across all 10 forms, or 100 per form?
Hi Tina, the Basic plan includes a total of 100 responses per month for your entire account, not per form. This means that the 100 responses are shared across all 10 forms you can create.
can i clear submissions of a form and use the form again ?
Hi Chris, You can delete the submitted responses and use the same form to collect responses. Please note that the response limit for your account or the unique id for that form will not be reset. I'd recommend you to make a copy and use the share link from the new form to collect responses. This will be easier than deleting the responses and reusing the same form.
Unable to Clear Abandon Orders and empty Trash
You can move submitted or completed orders to Trash status and enable Strict privacy to delete these orders permanently. Please note that deleting orders will not reset the order number. Delete abandoned orders Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, click on the three dots more icon next to the Abandoned status > click Delete all > click Confirm. Please note that the draft orders created in the last 48 hrs will not be deleted. Only the older orders will be deleted from the Abandoned status. Delete redundant orders Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, you can drag and drop (place the cursor on the profile image/default icon to drag) orders to the Trash status or click on an response to view the details, select the Trash status for the Move to option and click Submit. You can move redundant orders to Trash status. These orders will not be included in the Reports. Please note that you cannot change the order status for abandoned orders. Enable Strict Privacy You can enable the Privacy option to delete the responses in Abandoned and Trash status permanently. Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, click on the three dots next to the Abandoned or Trash status > You can enable or disable the privacy settings. When enabled, the responses in Abandoned and Trash status will be automatically deleted after 7 days. Please note that the Abandoned status will be automatically hidden when the privacy option is enabled.
After the form submission the email received contains "We will send you confirmation ASAP", we want to remove the this text.
You can update the message that you have configured in the confirmation email setup. Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, click on the three dots more icon next to the Submitted status > click Notify respondent > setup wizard will be displayed > follow the prompts to navigate the wizard, update the message and then submit a response to test the confirmation email.
when the customer chooses a product from the combo meal option it takes them directly to the next page instead of first choosing the quantity and info section. why ??
Yes, you will have to select the options for quantity 1. At the end, you can click on Confirm to add it to cart or click on Add another to select the options for quantity 2.
is there a free plan?
Hi Aitzaz, Formfacade File upload is a paid product with a 7 day free trial. You get the first 20 responses free during this trial period. You will have to subscribe to the paid plan to continue using it after the trial ends.
I was invited to help with the forms and I'm being forced to subscribe.
Hi Jess, the subscription is linked with the email account used to subscribe to the paid plan. Only that account can be used to customize the form and collect responses. The collaborators will have to subscribe to the paid plan using their email account to continue using it after the trial ends.
Is there a way to translate a table that is the outcome of BILL() function? I have the form in Czech lnguage, but the heading of the BILL() table is in english. Thank you
Hi Radovan, the error messages, button text, bill summary headings & other system text will be displayed in the language set in the form. Please share a screenshot of the language settings (see instructions below) along with the link for your form. Login to Neartail > click on the form to open it > Edit page will be displayed > In the Neartail Edit page, click on the gear icon for the Submit section (see screenshot below) > Button settings page will be displayed > select the preferred language and click Save.
Frequently Asked Questions
Hello! Why do some say completed and others read PAID, I am not understanding the difference. Is there something I need to do?
Hi Katrina By default, there are four order status: Abandoned, Submitted, Completed, Trash. You cannot rename the default status, but you can choose to hide a default status. When you enable automated as well as manual payments in your form, the default order status will include Abandoned, Submitted, Paid, Completed, Trash. Abandoned orders If a user starts filling the form, but does not submit it, it will be displayed in the Abandoned status. These orders will be displayed only in the Neartail Orders page and it will not be included in Reports. Abandoned orders will have * prefixed to the order number in the Neartail Orders page. Submitted orders When the user chooses the automated payment option and submits the form, the order will be displayed under the Paid status. When the user chooses the manual payment option and submits the form, the order will be displayed under the submitted status. Once you verify the payment and update the payment status, it will be moved to the Paid status. These submitted orders will be recorded in Neartail and Google Forms. You can sync Google Forms responses to Google Sheets. Submitted orders will have # prefixed to the order number in the Neartail Orders page. The order numbers should be in sequential order. Trash orders You can move redundant orders to Trash. Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, you can drag and drop (place the cursor on the profile image/default icon to drag) orders to the Trash status or click on an order to view the details, select the Trash status from the dropdown list for the Move to option and click Submit. Delete orders The orders in Abandoned and Trash status will not be included in the Neartail Reports. You can enable the Privacy option to delete the orders in Trash status permanently. Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders> In the Orders page, click on the three dots next to the Abandoned or Trash status > You can enable or disable the privacy settings. When enabled, the orders in Abandoned and Trash status will be automatically deleted after 7 days. Please note that the Abandoned status will be hidden when the Privacy option is enabled.
Can I remove or edit my name at the bottom of my form? "Created by_______"
Hi James, You can customize the footer, header, theme, logo, but please note that this is common for all the forms you create using your account. Customize header, footer, theme Login to Formfacade. Click on the form to open it. Edit page will be displayed. Click Preview. In the Preview page, theme settings will be displayed in the right pane. Click Page. Enter the required text in the Business name (header / account name), Footer option (replaces "This site belongs to...") and click Save. You can upload your logo (square image 1:1 aspect ratio) to replace the default profile picture in the footer.
Hello, I am getting two errors on my form, when fully submitted, here are two screenshots: 1. Right at submit: https://prnt.sc/C9idKb4uTbtI 2. Another error note, which also happens on submit: https://prnt.sc/d2hkzBekDrAv Thank you!
Submit failed: Not able to update in google forms https://prnt.sc/C9idKb4uTbtI When the user submits the form, the response is recorded in Formfacade and Google Forms. If there are any issues with submitting the form or recording the responses in Google Forms, we show an error message to the user and also send a notification email to the form creator. The submit can fail because there is an issue with the form, internet connectivity issue etc. The notification email will include the error message, draft id, link to the response (abandoned or submitted). If the draft id is prefixed with the *, it indicates that the response has not been submitted. If it is prefixed with a #, it indicates that the response has been submitted. If the error for response shows "Not able to update this response in Google Forms", then this indicates that the submit was successful and the response was recorded in Formfacade, but it was not updated in Google Forms. Google Forms might reject the responses if it fails any response validations (incorrect answers, missing answers for required questions) or if you have enabled any of the features that require signin such as limit to 1 response, collect email address - verified input, send response receipts, response too large etc. You might have also noticed that sometimes Google Forms throws a "Something went wrong" error without giving any additional details. Request entity too large error https://prnt.sc/d2hkzBekDrAv You have added 28 paragraph questions in your form. When the user fills the answer for these paragraph questions along with other required questions in the form, the resulting response exceeds the size limit supported by google forms. That's why you are getting the entity too large error. To fix this, you can add a response validation for these paragraph questions to restrict the max characters or you can enable the option to not record the responses in google forms. Login to Formfacade > click on the form to open it > Edit page will be displayed > In the Formfacade Edit page, click on the form title to select it > click on the settings gear icon > Form settings page will be displayed > click Advanced > enable the toggle button for "Don't submit to google forms" and click Save. When this option is enabled, the responses will be recorded only in Formfacade.
Does this add-on allow a Google Form to be embedded into a website if the file upload feature is part of the form?
Yes, you can use the Formfacade addon to embed a google form with file upload on your website. Google Forms file upload requires login. You must customize your google form using the Formfacade addon to convert this into a html file upload to allow users to upload files without login. You can subscribe to the Formfacade - Embed paid plan. This plan is suitable for occasional light use cases that require collecting files. You get a 10mb max size per file with a total file storage of 1gb. Only the form owner can access the files one at a time after they login with their google account. Formfacade - Embed https://formfacade.com/embed/pricing.html If your requirement is to collect large files and collaborate with your team, you should also subscribe to the file upload plan 10gb, 100gb or 1tb. You can increase the max file size to up to 1gb per file (depends on the plan), the number of files per file upload question, restrict file types, enable unlisted links to allow anyone to access the files, add collaborators to provide access to specific users and use our addon to sync the uploaded files to your google drive. Formfacade - File upload https://formfacade.com/file-upload/pricing.html Convert to html file upload + Sync to drive https://formfacade.com/file-upload/google-forms-file-upload-sync-to-google-drive.html