Hi Irem, are you trying to view the responses in Formfacade Responses page, Google Forms or Google Sheets? Note: When you use the Formfacade share link or the embed code to collect responses, the responses will be recorded in Formfacade and Google Forms. You can also sync the responses to google sheets. Login to Formfacade > click on the form to open it > Edit page will be displayed > click Responses > are you responses displayed under the Submitted status? Please check and confirm.

Hi - You can edit the Title option in the Theme settings for your account to update the account name. Login to Neartail. Click on the form to open it. Edit page will be displayed. In the Neartail Edit page, click on the profile name in the top right corner. Click Change theme. Theme settings will be displayed in the Preview page. Click Page. Enter the required text in the Title (header / account name), Footer option (replaces "This site belongs to...") and click Save. Please try this and confirm.

You can edit a submitted order to update the order quantity for existing items or add new items or remove existing news. The updated order details will displayed correctly in Neartail Orders, Reports and the data exported from Neartail Reports to google sheets. Note: If you are syncing the google forms responses to google sheets, the items deleted from the order will not be removed from google sheets.

Currently Neartail does not have the option to disable email notifications. This feature is part of the roadmap. If you would like to disable the emails for the Completed status, please share the link for your form and we will disable it for you.

Combo, Set menu, Meal plan are some of the most commonly used customizable products. So, we added Sold as Combo, Sold as Set menu, Sold as Meal plan as a product type with the predefined options / validations to make it easier to add these products. For example, if you would like to set up a Set menu that allows a customer to choose their preferred Entree, Main course and Dessert, then you will add these as three customizable options. Entree: Soup of the day, Garlic bread, Caesar salad Main course: Pan fried salmon, Risotto Dessert: Tiramisu, Cheesecake, Chocolate fondant Users will have to select one of each to place their order. To implement this, you will disable the allow multiple selection option and set the min, max selection to 1 for the each of the three customization options. This is the predefined configuration when you select Sold as set menu as the product type. Set menu order form template https://neartail.com/order-forms/restaurant/set-menu.html

Hi Shannelle, we replied on the same day (8-Aug) we received your email (see screenshot below). Please check your inbox and reply to that email. Note: When you subscribe, you can either choose the monthly or annual plan. Monthly plan is automatically renewed each month. You can cancel anytime. Annual subscription is a 12 month commitment and it is nonrefundable. You choose the annual option when you subscribed last year. The subscription was recently renewed on 8-Aug-2024. If you only need it only for a short term (< 3 months ), then you should choose the monthly plan, use the form and cancel the subscription when you no longer need it.

Hi Omilio, you can use the ROUND function to round the answer to the nearest integer or decimals. Use ROUND( existing formula , 2 ) to round to 2 decimal places Use ROUND( existing formula ) to round to the nearest integer

Formfacade File upload is paid product with a 7 day free trial. For pricing details, refer to the link below. https://formfacade.com/file-upload/pricing.html

Login to Neartail. Click on the form to open it. Edit page will be displayed. In the Neartail Edit page, click on the gear icon next to the Submit button. Button settings will be displayed. Click Enable payments. The payment options supported in your country will be displayed. You can configure the preferred payment options and click Save. Once you complete the setup, you can use the Neartail share link to submit a response and test the payment process to ensure everything is working correctly.

Login to Neartail. Click on the form to open it. Edit page will be displayed. In the Neartail Edit page, click on the gear icon next to the Submit button. Button settings will be displayed. Click Enable payments. The payment options supported in your country will be displayed. Click on the configure link for the card payments option. Follow the prompts to create a Neartail Stripe connected account and enable card payments. Once you complete the setup, you can use the Neartail share link to submit a response and test the payment process to ensure everything is working correctly.

Hi Theo, Formfacade does not have the option to automatically show only one question at a time. The workaround is to split the form into multiple sections and add only one question per section.

Login to Formesign > click on the form to open it > Edit page will be displayed > click Responses > In the Responses page, click on the response to view the details > check the Additional details section. Does it display the email address for the Email collaborators option? - By default, it will display the configure link that indicates that the emails have not been set up. - If the emails are configured and sent successfully, email addresses will be displayed. - Otherwise, it will display the error message or 📫 icon next to the email to indicate that the email was not delivered.

Currently Formesign does not have the option to look up data from Google Sheets. You can only prefill answers in the form.

Formfacade might show a prompt to create a new form instead of converting the google drive file upload in the existing form if there are any [permission] issues. When you choose this option, the form will be created in the Formfacade service account and your email will be added as a collaborator. If you are trying to find this new form created by Formfacade in your google drive, then you can select the "Shared with me" option in the side panel > Filter by type (select Folder option) > You should see a Formfacade folder > open the folder to view the form. The other option is to login to Formfacade > list of your forms will be displayed in the Forms dashboard > click on the form to open it > Formfacade Edit page will be displayed > In the Edit page, click on the form title to select it > click on the settings gear icon > Form settings page will be displayed > click Advanced > click Launch to open google forms > The google forms will open in a new tab. You will have to use the Formfacade share link to collect responses. Otherwise, customization and file upload will not work. Please note that uploaded files will not be synced to your google drive folder. This option is not available in the free trial.

The annual subscription linked with the WCS email account was renewed on 17-April, but this payment was disputed as fraudulent on 30-May by WCS. We reached out to you to confirm about the payment dispute, but since there was no response, the account was suspended.

Hi Alyssa, To cancel your subscription, please login to Neartail using the registered email > click Account > list of our products will be displayed > click Manage plan > the plan page will be displayed > click Cancel plan.

Hi Alexander, You can prefill answers in the form by passing values via url parameters similar to google forms. You just have to append the google forms prefill url parameters to the Formesign share link. Google Forms link https://docs.google.com/forms/d/e/1FAIpQLSdViB7phXHT60D65qHfK--A5rwlW9YB8joK1UPYyDv-6dZsew/viewform Formesign link https://formesign.com/public/103009116584885149503/home/form/1FAIpQLSdViB7phXHT60D65qHfK--A5rwlW9YB8joK1UPYyDv-6dZsew Append prefill url parameters https://formesign.com/public/103009116584885149503/home/form/1FAIpQLSdViB7phXHT60D65qHfK--A5rwlW9YB8joK1UPYyDv-6dZsew?entry.474072674=test-id&entry.939967952=test-sent-cra If you don't want to autosave responses, you can append &ff-flush=true to the prefilled url. With this setting, the values in the prefill link will override the existing draft if there is a partially filled response. https://formesign.com/public/103009116584885149503/home/form/1FAIpQLSdViB7phXHT60D65qHfK--A5rwlW9YB8joK1UPYyDv-6dZsew?entry.474072674=test-id&entry.939967952=test-sent-cra&ff-flush=true Please try this and confirm.

No, you won't be able to customize it for each form with your account. If you would like to customize the theme for each form, you will have to subscribe and create the form using different email accounts.

Hi Farrell, When you install the addon/create an account, we automatically enable a 7 day trial. After the trial ends, you will be on the free plan. In the Formfacade free plan, you can use one form and collect up to 20 responses per month. You can view the submitted responses in Google Forms. If you would like to use the paid features such as customize UI, file upload, score calculations, redirect on submit, tasks etc or collect more than 20 responses per month, you will have to subscribe to the paid plan.

Bank transfer: This is a manual payment method. The payment details are displayed after the user submits the form. If you prefer, you can add instructions in the Bank transfer setup that informs the user that they have 7 days to make the payment. When a user places an order, the payment status will be either marked as "Pending" (not paid) by default. If the user clicks on the Mark as paid button, the status will be updated as "Paid, not verified". Once you verify the payment, you can mark the order as "Paid". Stripe: By default, card payments are processed and the order is submitted only if the payment is successful. If you prefer, you can enable the on-hold feature. Neartail's hold payment feature allows you to get payment authorization when the user submits the form and then collect the payment anytime within the next 7 days. Login to Neartail > click ont he form to open it > Edit page will be displayed > In the Edit page, click on the gear next to the Place order (submit) button > Button settings page will be displayed > select Enable for the "Pay on approval with hold payment" option and click Save. These payment transactions will be marked as "Uncaptured" in Stripe till you collect it. It indicates that the payment authorization has been obtained, but the funds have not been captured yet. To collect payments, login to Neartail > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, click on an order to view the details > click Collect. Please note that the authorization will automatically expire after 7 days. Paypal: If you are using automated Paypal option, the payments will be collected when the user submits the form. The order is submitted only if the payment is successful. Paypal does not have the on-hold payments feature.

currently we do not have the option to add the GA tracking code in the form. If you embed the form on your website, then you can add the tracking code for analytics.

Hi Merav, the Colorful theme includes a banner at the top with the start button. You can select the preferred language in your form, but the caption for the start button in the banner cannot be customized. To learn about the different theme options and the possible customization, please refer to the link below. https://near.tl/support/forum/formfacade/hey-how-can-i-change-the-text-in-the-start-button-.-O2xJGInhRthJvY4vpGW.html

Hi Anna, you can create a form with the required fields and use Formesign to collect signatures. You can choose the preferred set up from the following options. 1. Send a confirmation email to form respondents with a copy of signed document 2. Receive notification emails for new responses (Skip this option since you don't prefer to receive individual emails) 3. Setup sync to drive option to automatically sync the signed documents to your google drive folder when the user submits the form 4. Sync form responses to google sheets. All the fields in the form are included as columns and each row is a response.

Export responses When the user fills the form and submits, the response is recorded in Formfacade and Google Forms. You can sync Google Forms responses to Google Sheets. This will only include the answers for the questions in the form including the score if you have set up your form to record it in Google Forms. Sync responses to Google Sheets Open your form in Google Forms, click Responses and click on the spreadsheet icon to sync responses to Google Sheets. All the fields in the form are included as columns and each row is a response. Export points and responses data from Formfacade reports Login to Formfacade > click on the form to open it > Edit page will be displayed > click Reports > click on the Export button in the bottom right corner. Please note that the responses will be synced to Sheets only when you click on the Export button in Scorecery. There will be three tabs in the Google Sheets (1) Responses - Shows the answers for all the questions in the form (2) Scores - Shows the points for individual questions along with the answers for other form fields (3) Q & A - You can use pivot table to analyse the data and create aggregate reports.

Hi Prasad, currently Neartail does not have the option to autofill address. This feature is part of the roadmap.

When you install the addon / create an account, we automatically enable a 7 day free trial. Once the trial ends, you will have to subscribe to the paid plan to continue using it. When you subscribe, you can either choose the monthly or annual option. Monthly subscription is automatically renewed each month. You can cancel it anytime. Annual subscription is a 12 month commitment and it is non-refundable.

Hi Kota, If you have logged in with multiple google accounts in your browser, sometimes the Google Workspace addons may not be installed properly. Open an incognito window in your Chrome browser, login with your google account, install the Formfacade - Assign points addon and then customize your form. Please try this and confirm.

Sync responses to Google Sheets Login to Neartail. Click on the form to open it. Edit page will be displayed. In the Neartail Edit page, click on the form title to select it. Click on the gear icon next to the form title. Form settings will be displayed. Click Advanced. Click Launch to open Google Forms. In Google Forms, click Responses and click on the spreadsheet icon to sync responses to Google Sheets. All the fields in the form are included as columns and each row is a response. The responses will be synced in real time. Export order line items data from Neartail Reports If you used the Neartail templates to create your order form, then you will also be able export the Neartail Reports data to google sheets. Login to Neartail > click on the form to open it > Edit page will be displayed > click Reports > click on the sync button in the bottom right corner. This includes order status, payment status & more. When you sync the Neartail reports to Google Sheets, we create three sheets. (1) Order summary: This includes the customer contact details, amount and other fields in the form. (2) Order lineitems: This includes the order lineitems data. You can use the pivot table option on this sheet to create the aggregate reports you need. (3) Order details: This includes the quantity ordered for the products in each order. Each product will be added as a column. For products with variants, each variant will be a separate column.

You can setup email notifications directly in Neartail. For detailed instructions, please refer to the help articles below. Send confirmation email to customers when they submit their order https://neartail.com/order-form/send-confirmation-emails-to-customers.html Send notification email to your team for new orders https://neartail.com/order-form/receive-notification-emails-for-new-orders.html

Hi Lauren, You must setup at least one payment method when you enable payments in your form. Otherwise, the above warning message will be displayed when you submit the form. If you would like to collect payments on collection, then you should disable payments in your form. Login to Neartail. Click on the form to open it. Edit page will be displayed. In the Neartail Edit page, click on the gear icon next to the Submit button. Button settings will be displayed. Click Disable payments. Click Save. Email notifications If you would like to set up email notifications, you can do it directly in Neartail. For detailed instructions, please refer to the help articles below. Send confirmation email to customers when they submit their order https://neartail.com/order-form/send-confirmation-emails-to-customers.html Send notification email to your team for new orders https://neartail.com/order-form/receive-notification-emails-for-new-orders.html

Hi Minal, what is the issue you are facing with configuring payments in your form? Are you getting any error messages? Please share the details so that we can check and help you with this.