Ask questions about our products
Urgent: On the top left corner of a form, the name of my organization is displayed. How to remove this name? There are some forms that we must not display the organization name.
The header cannot be removed, but you can update the header text. Login to Formfacade. Click on the form to open it. Edit page will be displayed. Click Preview. In the Preview page, theme settings will be displayed. Click Page. Enter the required text in the Business name (header / account name) and click Save. Please note that the theme settings are for your account and it will be applied for all the forms you create using your account.
I would like to add a field showing score results in the email that we are sending to respondents. How can I add that in the email that they receive?
Hi Kevin, You can use the ${response()} formula to include a summary of the responses including calculated fields. Please note that the hidden fields in the form will not be included. If you would like to include specific fields such as the score, name etc, then you can click on the @ icon in the message editor and select the required field from the list.
This form used to send an email to myself and all the collaborators with all of the details from the submission but no longer does. Please help!
Hi Matt, Login to Formfacade > click on the form to open it > Edit page will be displayed > click Responses > In the Responses page, click on the response to view the details > check the Additional details section. Does it display the email address for the Email collaborators? - By default, it will display the configure link that indicates that the emails have not been set up. - If the emails are configured and sent successfully, email addresses will be displayed. - Otherwise, it will display the error message or 📫 icon next to the email to indicate that the email was not delivered.
How do I see the score of each respondent after they submit their form?
Hi Dudley, You have setup the form to only display the score to the form respondents when they submit the form. If you would like to record the score in the form, then you must add a short answer question with the POINTS() formula to calculate the overall score. You will then be able to view the submitted answers along with the calculate total score in the Formfacade Responses page, google forms and the linked google sheets. Calculate total score (add points for all questions the form) https://formfacade.com/calculate/assign-different-points-for-each-answer-in-multiple-choice-question-and-calculate-total-score.html Demo video (Scorecery addon has been renamed as Formfacade Assign points addon) https://youtu.be/zberDwRdLv8
the date picker doesn't come up
Hi Venu, when you are completing the form, you can either click on the icon in the date question and use the date picker to select the date or click on the placeholder dd/mm/yyyy and enter the date directly.
Hello, i would love to have my billing history
Login to Formfacade using the registered email > click Account > list of our products will be displayed > click Manage plan > click Update plan to open your customer portal > you can view the billing history and download the invoices/receipts.
Hi, we are looking for a order system at work, and I have been trying out the food-template that you have. It works great, even for furniture! :) Once we decide whether or not to go forward with this, I have a couple of questions: 1. Is it possible to avoide the google log-in that pops up when you make an order? Most business account are not linked to a google account, and even though you can just “x” out the box, I believe it will make the customers confued. 2. Is it possible to link pictures to description in the “sold by color” category? Ie. We have a chair that is sold in both black and white, it would be great if when you click on black, the picture for this will come up. 3. Is it possible to change from my personal google account, to a professional google account? 4. How do I change the url? Thanks! Regards, Nathalie
Hi Nathalie, please find the answers below. Disable signin for autofill Login to Neartail > click on the form to open it > Edit page will be displayed > In the Neartail Edit page, click on the 9 dots grid icon for "Configure categories & quick navigation" in the bottom right corner at the end of a page (see screenshot below) > select None from the dropdown list for "Ask users to login at this page" option and click Save.
Want to purchase a plan that allows us more forms than 15 (ideally around 50).
HI Tiffany, If you would like to create and embed more than 50 forms, you can subscribe to the Formfacade Enhance Team plan. This plan allows you to customize the form, add calculations, collect files, set up email notifications and embed the form in your website. Formfacade Enhance pricing https://formfacade.com/enhance/pricing.html
Why am I not able to access my forms now without upgrading? We have been using form facade for 3 years without issues on the current plan. Now it's telling us we need to upgrade?
Hi Ryan, your subscription could not be renewed on 8-November and it was automatically cancelled. That's why you are seeing the upgrade message when you login.
I want to translate my form from english to spanish. Is there an add-on like google forms has?
Hi Nick, Currently we do not have the option to automatically translate the form in different languages. If you need the form in multiple languages, you will have to create separate forms for each language. You can update the language in the form so that the messages, button text, informational messages are displayed in the selected language. Login to Formfacade > click on the form to open it > Edit page will be displayed > In the Formfacade Edit page, scroll to the bottom of the page > click on the settings gear icon for the submit section > Button settings page will be displayed > select the preferred language and click Save.
I can not customize this form.
What is the issue you are facing with customizing your form? Are you getting any error messages? Could you please share a screenshot along with the relevant details.
No he podido lograr que mis productos aparezcan en dos columnas, tengo este problema desde hace una semana y no han podido solucionar. Elijo que sea compacto pero no pasa nada.
Hi Mauricio, We replied to your email on 6-Dec. I'm adding the response here for your reference. You have added questions in your form. The questions in the form will be arranged as follows. [1] Short answer, dropdown, date questions will be arranged in two or three column depending on the selected layout. [2] Paragraph, linear scale, multiple choice, checkbox, grid questions will always be arranged in a single column irrespective of the selected layout. If a multiple choice or checkbox question has more than 8 answer choices, then the answer choices will be arranged in a two column in the Compact or Comfortable layout. Note: If you are creating an order form and would like to add products, you can subscribe to the Neartail paid plan and use the order form templates.
I CANT CONFIGURATE
Hi Cary, your google form is currently closed. You need to enable the Accepting responses option in Google Forms. Once enabled, you can configure the score using the Formfacade - Assign points addon.
I am using the scoring for an application and I do not want the applicants to see either the value of individual questions or their scores - only I want to be able to see them. I'm just testing the scoring on Q2. Sustainable Tourism Pledge. Thanks! Alex
Hi Alex, you can hide the score question so that respondents don't see the calculated score when they are filling the form. Instructions below. Login to Formfacade > click on the form to open it > Edit page will be displayed > In the Edit page, click on the score question to select it > click on the settings gear icon > Question settings page will be displayed > click Answer > change the appearance to hidden and click Save.
How many respondents can formfacade take in Free trial version
Hi Mark, when you install the addon/create your account, we automatically enable a 7 day trial period. You can collect up to 20 responses during this trial period. If you need to collect more responses or want to continue using the features after the trial ends, you will need to subscribe to a paid plan.
What does it means that promotion say 'Scalable file upload for Google Forms100 responses / month'
Google Forms file upload option requires form respondents to login with their google account to view the form, upload files and submit. You can use Formfacade to collect files without login. You can choose the file upload plan depending on the max file size, total file storage and the expected responses per month. In the Formfacade 10g file upload plan, you get a max file size of 100mb with the total file storage of 10gb. You can collect a total of 100 responses per month. For more details, refer to the pricing page. https://formfacade.com/file-upload/pricing.html
Frequently Asked Questions
Hello! Why do some say completed and others read PAID, I am not understanding the difference. Is there something I need to do?
Hi Katrina By default, there are four order status: Abandoned, Submitted, Completed, Trash. You cannot rename the default status, but you can choose to hide a default status. When you enable automated as well as manual payments in your form, the default order status will include Abandoned, Submitted, Paid, Completed, Trash. Abandoned orders If a user starts filling the form, but does not submit it, it will be displayed in the Abandoned status. These orders will be displayed only in the Neartail Orders page and it will not be included in Reports. Abandoned orders will have * prefixed to the order number in the Neartail Orders page. Submitted orders When the user chooses the automated payment option and submits the form, the order will be displayed under the Paid status. When the user chooses the manual payment option and submits the form, the order will be displayed under the submitted status. Once you verify the payment and update the payment status, it will be moved to the Paid status. These submitted orders will be recorded in Neartail and Google Forms. You can sync Google Forms responses to Google Sheets. Submitted orders will have # prefixed to the order number in the Neartail Orders page. The order numbers should be in sequential order. Trash orders You can move redundant orders to Trash. Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, you can drag and drop (place the cursor on the profile image/default icon to drag) orders to the Trash status or click on an order to view the details, select the Trash status from the dropdown list for the Move to option and click Submit. Delete orders The orders in Abandoned and Trash status will not be included in the Neartail Reports. You can enable the Privacy option to delete the orders in Trash status permanently. Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders> In the Orders page, click on the three dots next to the Abandoned or Trash status > You can enable or disable the privacy settings. When enabled, the orders in Abandoned and Trash status will be automatically deleted after 7 days. Please note that the Abandoned status will be hidden when the Privacy option is enabled.
Can I remove or edit my name at the bottom of my form? "Created by_______"
Hi James, You can customize the footer, header, theme, logo, but please note that this is common for all the forms you create using your account. Customize header, footer, theme Login to Formfacade. Click on the form to open it. Edit page will be displayed. Click Preview. In the Preview page, theme settings will be displayed in the right pane. Click Page. Enter the required text in the Business name (header / account name), Footer option (replaces "This site belongs to...") and click Save. You can upload your logo (square image 1:1 aspect ratio) to replace the default profile picture in the footer.
Hello, I am getting two errors on my form, when fully submitted, here are two screenshots: 1. Right at submit: https://prnt.sc/C9idKb4uTbtI 2. Another error note, which also happens on submit: https://prnt.sc/d2hkzBekDrAv Thank you!
Submit failed: Not able to update in google forms https://prnt.sc/C9idKb4uTbtI When the user submits the form, the response is recorded in Formfacade and Google Forms. If there are any issues with submitting the form or recording the responses in Google Forms, we show an error message to the user and also send a notification email to the form creator. The submit can fail because there is an issue with the form, internet connectivity issue etc. The notification email will include the error message, draft id, link to the response (abandoned or submitted). If the draft id is prefixed with the *, it indicates that the response has not been submitted. If it is prefixed with a #, it indicates that the response has been submitted. If the error for response shows "Not able to update this response in Google Forms", then this indicates that the submit was successful and the response was recorded in Formfacade, but it was not updated in Google Forms. Google Forms might reject the responses if it fails any response validations (incorrect answers, missing answers for required questions) or if you have enabled any of the features that require signin such as limit to 1 response, collect email address - verified input, send response receipts, response too large etc. You might have also noticed that sometimes Google Forms throws a "Something went wrong" error without giving any additional details. Request entity too large error https://prnt.sc/d2hkzBekDrAv You have added 28 paragraph questions in your form. When the user fills the answer for these paragraph questions along with other required questions in the form, the resulting response exceeds the size limit supported by google forms. That's why you are getting the entity too large error. To fix this, you can add a response validation for these paragraph questions to restrict the max characters or you can enable the option to not record the responses in google forms. Login to Formfacade > click on the form to open it > Edit page will be displayed > In the Formfacade Edit page, click on the form title to select it > click on the settings gear icon > Form settings page will be displayed > click Advanced > enable the toggle button for "Don't submit to google forms" and click Save. When this option is enabled, the responses will be recorded only in Formfacade.
Does this add-on allow a Google Form to be embedded into a website if the file upload feature is part of the form?
Yes, you can use the Formfacade addon to embed a google form with file upload on your website. Google Forms file upload requires login. You must customize your google form using the Formfacade addon to convert this into a html file upload to allow users to upload files without login. You can subscribe to the Formfacade - Embed paid plan. This plan is suitable for occasional light use cases that require collecting files. You get a 10mb max size per file with a total file storage of 1gb. Only the form owner can access the files one at a time after they login with their google account. Formfacade - Embed https://formfacade.com/embed/pricing.html If your requirement is to collect large files and collaborate with your team, you should also subscribe to the file upload plan 10gb, 100gb or 1tb. You can increase the max file size to up to 1gb per file (depends on the plan), the number of files per file upload question, restrict file types, enable unlisted links to allow anyone to access the files, add collaborators to provide access to specific users and use our addon to sync the uploaded files to your google drive. Formfacade - File upload https://formfacade.com/file-upload/pricing.html Convert to html file upload + Sync to drive https://formfacade.com/file-upload/google-forms-file-upload-sync-to-google-drive.html