Ask questions about our products
all as i wanted was the order produce form nothing more mothing less please tell me how to reset everthing so i can get what i have paid for or cancel.
Hi - What is the issue you are facing with your form? Please share the relevant details along with the link for your form so that we can check and help you with this.
how to reset the page
Hi - Could you please clarify what you mean by "reset the page"? Would you like to delete the orders in the form? Let us know so we can assist you better. Delete redundant orders Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, you can drag and drop (place the cursor on the profile image/default icon to drag) orders to the Trash status or click on an response to view the details, select the Trash status for the Move to option and click Submit. Please note that you cannot change the order status for abandoned orders. You can move redundant responses to Trash status. These responses will not be included in the Reports. Deleting orders in Neartail will not delete the orders from google forms or the linked google sheets. Enable Strict Privacy You can enable the Privacy option to delete the responses in Abandoned and Trash status permanently. Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, click on the three dots next to the Abandoned or Trash status > You can enable or disable the privacy settings. When enabled, the responses in Abandoned and Trash status will be automatically deleted after 7 days. Please note that the Abandoned status will be automatically hidden when the privacy option is enabled. Copy order form Instead of deleting the orders, you can choose to make a copy of the existing form and then share the link for the new form with your users to collect orders. Login to Neartail > List of your forms will be displayed in the Forms dashboard > click on the More option for the form you would like to duplicate > click Make a copy > enter the title > click Proceed > Edit page will be displayed > if required, edit the form > click Share > copy the link and share it with your users.
How do I show the summary of an order, organised in 4 columns: Column 1: Item Column 2: Unit price Column 3: Qty Column 4: Amount Each line is an item and its information.
Hi Claire, You can use the ${BILL()} formula in the confirmation message (thank you page displayed after submit), email or the description for the TT option in your form to show the order summary in the bill format. The summary will include the product name, quantity, unit price and amount. Additionally, the amount, delivery fee, discount, tax, net amount fields will be automatically displayed based on the mapping the Summary settings page.
Team, do you have any File upload component as well similar to Google forms?
Hi Ashish, you can add a file upload question in your form to collect files from your users (see screenshot below). If you need to collect large files or need more storage, you can subscribe to the Neartail Team plan.
quiero enlazar un TPV para procesar los pagos de mis ventas de prodcutos
Currently Neartail does not have the option to collect payments using POS terminals / card readers. This feature is part of the roadmap. For now, you can enable payments in your form to collect payments when the user submits the form. Enable payments Login to Neartail. Click on the form to open it. Edit page will be displayed. In the Neartail Edit page, click on the gear icon next to the Submit button. Button settings will be displayed. Click Enable payments. The payment options supported in your country will be displayed. You can configure the preferred payment options and click Save. Once you complete the setup, you can use the Neartail share link to submit a response and test the payment process to ensure everything is working correctly. Automated payments (Paypal, Card via Stripe) When this option is enabled, users will be able to submit the order only if the payment is successful. Please note Stripe, Paypal charges a transaction fee. Manual payments When the user submits the form, the responses are recorded and then the payment details are displayed. Please note that you will have to manually reconcile payments by checking the transactions. When a user places an order, the payment status will be either marked as "Pending" (not paid) by default. If the user clicks on the Mark as paid button, the status will be updated as "Paid, not verified". Once you verify the payment, you can mark the order as "Paid". Please note that Neartail does not have the option to upload files for Bank transfer payment.
how to add an option to pin location for customer delivery address
Currently, Neartail does not have the option to pin locations for customer delivery addresses. We plan to implement the option to autofill address. This feature is part of the roadmap.
Hi I would like to know if the limit of 100 answers per month in the basic plan is an average (can be accumulated : eg 500 one month and 0 the following month) or is it stricty 100 answers per month ?
Hi Marguerite, the number of responses you can collect per month in the Basic plan is a total of 100 responses per month. The unused responses does not carry over to the next month. Please note that the response limits are reset at the beginning of each calendar month.
I am not able to search the product in my website .if this fucntionality work I can buy the subscription ..my webste
Hi - We replied to your post yesterday (see link below). Currently the search feature is not supported in the near.tl/... website. This feature is part of the roadmap. In the meantime, you can use the Neartail share link, which includes the search option, to collect responses. https://near.tl/support/forum/neartail/how-to-enable-search-button-in-my-form.-O5aMHLlOE7W0TvP_yNW.html
The submit to WhatsApp function was disappeared when the new Google form was created by the add-on function directing to "neartail". I checked the old form, and the function is still there. Please provide a solid solution for this.
Open your form in Google Forms > click on the Neartail - WhatsApp form addon > click More options > click Customize > Edit page will open in a new tab > In the Edit page, click on the gear icon next to the Submit button > Button settings page will be displayed > click On submit > select Submit response to WhatsApp > configure the WhatsApp number and click Save. Please note that you must enter the country code when configuring the WhatsApp number.
Why aren't my photos now transferring from google forms?
Hi Tina, If you have created your form in google forms and customize it using the Neartail addon, it will automatically convert the question with prices into products when you select the format prices option. This will allow you to add product specific attributes such as product description, price, tax, discount, inventory, multiple products images etc. You should make the updates directly using the Neartail Editor as these options are not available in Google Forms.
Email respondent was not working properly I have a question, any other ways to reconfirm order to customer with automate email?
Hi - From the screenshot that you have shared it appears that you have selected the Amount field for the To email option in the Notify respondent setup. That's why the confirmation emails are not sent to the respondents when they submit the form. Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, click on the three dots more icon next to the Submitted status > click Notify respondent > setup wizard will be displayed > select the email address field from the dropdown for the "Who should receive email notification?", click Next and follow the promtps to complete the setup. You can then submit a response and test the form.
Cant able to customize the form
Hi - What is the issue you are facing with customizing the form? Are you getting any error messages? Please share a screenshot of the error along with the relevant details.
Can i change the link to my form that has my company name in it?
Theme settings Header, footer, logo, theme settings are for your account. These settings will be applicable for all the forms you create using your account. If you would like to update it, please follow the instructions below. Login to Neartail. Click on the form to open it. Edit page will be displayed. In the Edit page, click on the profile name in the top right corner. Click Change theme. Theme settings will be displayed in the Preview page. Click Page. Enter the required text in the Title (header / account name), Footer option (replaces "This site belongs to..."), upload the logo and click Save. Create a website You can create a website for your account and use the website link to collect responses. If you need a custom domain, you can subscribe to the site builder plan that allows you to map your custom domain. Login to Neartail > click on the form to open it > Edit page will be displayed > click Share > In the Share page, click Website > enter the custom name and click Create website. Please note that once created, the name cannot be changed.
Hello, I added a separate field for entering the postcode, address, name and phone number. But for some reason, it doesn't appear in line items while trying to generate the delivery report. Postocde is not available to drag and drop. Can you help to fix that?
Print consolidated orders list for delivery Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, click on the three dots more icon next to the Submitted status > click Print > select the number of orders by sliding the scale and click Print. The information included in this report is based on the fields mapped in the summary and customer settings page. To update them, login to Neartail > click on the form to open it > Edit page will be displayed > In the Neartail Edit page, click on the form title to select it > click on the settings gear icon in the top right corner > Form settings page will be displayed > click on the configure key fields icon next to the Save button in the bottom right corner > Summary settings page will be displayed > click Customer > In the Customer page, select the relevant fields for the Name, Phone, Email, Address, Delivery zone, Remarks option and click Save. You can choose to map the postcode field to the delivery zone or remarks option so that it is included in the report.
how to enable search button in my form?
Hi - If you have created a multi-page form, you can enable the quick navigation for categories and the search option. Please note that a category page must have at least one product with name, price and image. Login to Neartail > click on the form to open it > Edit page will be displayed > In the Neartail Edit page, click on the 9 dots grid icon on the bottom right corner at the end of a section > Show categories settings page will be displayed > check all the listed category pages and click Save. The search option will be displayed on the top right corner next to the cart icon in the header. Note: Currently the search feature is not supported in the near.tl/... website. This feature is part of the roadmap.
I am trying to add my colleague as a co-editor on a form, and it is telling her she has to upgrade her plan. I have already paid for the upgraded plan. How can she access the form and the orders?
Hi Lisette, the subscription is linked to the email account used to subscribe to the paid plan. Only that account can customize the form and collect responses without restrictions. Your colleague will need to subscribe to the paid plan using her email account to access Neartail after the trial ends.
I am not able to get a response email.
You can setup email notifications directly in Neartail. For detailed instructions, please refer to the help articles below. Send confirmation email to customers when they submit their order https://neartail.com/order-form/send-confirmation-emails-to-customers.html Send notification email to your team for new orders https://neartail.com/order-form/receive-notification-emails-for-new-orders.html If you have setup notifications, but you are not receiving emails, login to Neartail > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, click on the order to view the details > check the Additional details section. Does it display the email address for the Email respondents? Please check and share a screenshot. - By default, it will display the configure link that indicates that the emails have not been set up. - If the emails are configured and sent successfully, email addresses will be displayed. - Otherwise, it will display the error message or 📫 icon next to the email to indicate that the email was not delivered.
Frequently Asked Questions
Hello! Why do some say completed and others read PAID, I am not understanding the difference. Is there something I need to do?
Hi Katrina By default, there are four order status: Abandoned, Submitted, Completed, Trash. You cannot rename the default status, but you can choose to hide a default status. When you enable automated as well as manual payments in your form, the default order status will include Abandoned, Submitted, Paid, Completed, Trash. Abandoned orders If a user starts filling the form, but does not submit it, it will be displayed in the Abandoned status. These orders will be displayed only in the Neartail Orders page and it will not be included in Reports. Abandoned orders will have * prefixed to the order number in the Neartail Orders page. Submitted orders When the user chooses the automated payment option and submits the form, the order will be displayed under the Paid status. When the user chooses the manual payment option and submits the form, the order will be displayed under the submitted status. Once you verify the payment and update the payment status, it will be moved to the Paid status. These submitted orders will be recorded in Neartail and Google Forms. You can sync Google Forms responses to Google Sheets. Submitted orders will have # prefixed to the order number in the Neartail Orders page. The order numbers should be in sequential order. Trash orders You can move redundant orders to Trash. Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, you can drag and drop (place the cursor on the profile image/default icon to drag) orders to the Trash status or click on an order to view the details, select the Trash status from the dropdown list for the Move to option and click Submit. Delete orders The orders in Abandoned and Trash status will not be included in the Neartail Reports. You can enable the Privacy option to delete the orders in Trash status permanently. Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders> In the Orders page, click on the three dots next to the Abandoned or Trash status > You can enable or disable the privacy settings. When enabled, the orders in Abandoned and Trash status will be automatically deleted after 7 days. Please note that the Abandoned status will be hidden when the Privacy option is enabled.
Can I remove or edit my name at the bottom of my form? "Created by_______"
Hi James, You can customize the footer, header, theme, logo, but please note that this is common for all the forms you create using your account. Customize header, footer, theme Login to Formfacade. Click on the form to open it. Edit page will be displayed. Click Preview. In the Preview page, theme settings will be displayed in the right pane. Click Page. Enter the required text in the Business name (header / account name), Footer option (replaces "This site belongs to...") and click Save. You can upload your logo (square image 1:1 aspect ratio) to replace the default profile picture in the footer.
Hello, I am getting two errors on my form, when fully submitted, here are two screenshots: 1. Right at submit: https://prnt.sc/C9idKb4uTbtI 2. Another error note, which also happens on submit: https://prnt.sc/d2hkzBekDrAv Thank you!
Submit failed: Not able to update in google forms https://prnt.sc/C9idKb4uTbtI When the user submits the form, the response is recorded in Formfacade and Google Forms. If there are any issues with submitting the form or recording the responses in Google Forms, we show an error message to the user and also send a notification email to the form creator. The submit can fail because there is an issue with the form, internet connectivity issue etc. The notification email will include the error message, draft id, link to the response (abandoned or submitted). If the draft id is prefixed with the *, it indicates that the response has not been submitted. If it is prefixed with a #, it indicates that the response has been submitted. If the error for response shows "Not able to update this response in Google Forms", then this indicates that the submit was successful and the response was recorded in Formfacade, but it was not updated in Google Forms. Google Forms might reject the responses if it fails any response validations (incorrect answers, missing answers for required questions) or if you have enabled any of the features that require signin such as limit to 1 response, collect email address - verified input, send response receipts, response too large etc. You might have also noticed that sometimes Google Forms throws a "Something went wrong" error without giving any additional details. Request entity too large error https://prnt.sc/d2hkzBekDrAv You have added 28 paragraph questions in your form. When the user fills the answer for these paragraph questions along with other required questions in the form, the resulting response exceeds the size limit supported by google forms. That's why you are getting the entity too large error. To fix this, you can add a response validation for these paragraph questions to restrict the max characters or you can enable the option to not record the responses in google forms. Login to Formfacade > click on the form to open it > Edit page will be displayed > In the Formfacade Edit page, click on the form title to select it > click on the settings gear icon > Form settings page will be displayed > click Advanced > enable the toggle button for "Don't submit to google forms" and click Save. When this option is enabled, the responses will be recorded only in Formfacade.
Does this add-on allow a Google Form to be embedded into a website if the file upload feature is part of the form?
Yes, you can use the Formfacade addon to embed a google form with file upload on your website. Google Forms file upload requires login. You must customize your google form using the Formfacade addon to convert this into a html file upload to allow users to upload files without login. You can subscribe to the Formfacade - Embed paid plan. This plan is suitable for occasional light use cases that require collecting files. You get a 10mb max size per file with a total file storage of 1gb. Only the form owner can access the files one at a time after they login with their google account. Formfacade - Embed https://formfacade.com/embed/pricing.html If your requirement is to collect large files and collaborate with your team, you should also subscribe to the file upload plan 10gb, 100gb or 1tb. You can increase the max file size to up to 1gb per file (depends on the plan), the number of files per file upload question, restrict file types, enable unlisted links to allow anyone to access the files, add collaborators to provide access to specific users and use our addon to sync the uploaded files to your google drive. Formfacade - File upload https://formfacade.com/file-upload/pricing.html Convert to html file upload + Sync to drive https://formfacade.com/file-upload/google-forms-file-upload-sync-to-google-drive.html