Ask questions about our products
I understand for single variant product, there is a setting for user to key in the preferred quantity. However, for product with multiple variant, this feature does not seem to be present. May you advise this?
Hi Huy, If you add a product to be sold by quantity or with multiple variants (Ex. T-shirts with different colors and sizes), you can enable the + - spinner widget that allows the users to enter the preferred quantity. Currently, this feature is not supported for products sold by variant (Ex. T-shirts with different sizes or T-shirts with different colors).
There is no 'create website' or permalink function at the share tab to create a customised url
Hi Joyce, you have already created a website for your account. If you would like to use this link with a different form, login to Neartail > click on the form you would like to use > Edit page will be displayed > click Share > In the Share page, click Website > click Switch form > select the preferred form and click Confirm.
When people try to order multiple sizes of the same item, it changes the first one that was added to cart to the size of the second. How can this be fixed
Hi Jennifer, when you add a product with variants, users can only one variant by default. In the order form, users can click on the add to cart button for the product, select a variant and the preferred quantity to place the order. If you would like the users to select more than one variant for a product, then login to Neartail > click on the form to open it > Edit page will be displayed > In the Edit page (new editor), click on the product to select it > click on the settings gear icon for this product > Product settings page will be displayed > enable the "Allow users to select multiple variants" option and click Save. Please try this and confirm.
I need to understand how payouts are happening? Do I not have control or options for direct payments as they come in.
Hi Katrina, We have integrated with Stripe (Card, Bancontact, Paynow, Cash App, iDeal) and Paypal (Paypal, Venmo) for automated payments. In addition, users can also enable manual & offline payment methods such as UPI, Cash App, Zelle, Lydia, cash on delivery, bank transfer, check. Automated payments: Stripe, Paypal If you enable Stripe payments in your form, the payments from your users will be made to your bank account setup in Stripe. If you enable automated Paypal payments in your form, the payments are made to your Paypal account. Stripe payout schedules https://support.stripe.com/questions/common-questions-about-payout-schedules View transactions in Paypal https://www.paypal.com/us/cshelp/article/how-do-i-check-the-status-of-my-payment-help142 View orders, transaction details in Neartail Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, click on the order to view the details > Order summary including the payment details will be displayed > you can click on the payment reference id to view the transaction in Stripe or Paypal. Manual payments The payments are made directly to the account configured in the Payment setup. This is a peer-to-peer payment and it should be immediate.
use neotail to distinguish between 2 questions in the same section, i.e. If question 1 is answered then question 2 must have no answer and vice versa
Neartail, just like Google Forms, does not have the option to dynamically show/hide or mark a question as required/optional based on the answer for another question in the same section.
Hello, I would like your help and clarification please asap . I am currently being billed seems bimonthly via stripe for neartail. Yet I dont understand which services I am supposed to be receiving. Because I thought I was on a trial plan that ended and this is what appears in a popular when I connect to neartail. Can you please provide a financial statement with subscription info. So I can clarify and or possibly request annulement , reimbursement or either full use of the services. This has been going on for around 5 months. Jenneine WILSON
Hi Jenneine, There is no paid subscription linked with the email account used to submit this post. The extended trial for this account ended on 5-Mar. Which email account did you use to subscribe to the paid plan? Or, please send an email to support@neartail.com with the last 4 digits of the card used to make the payment and the most recent transaction date so that we can check it.
There was a problem with orders on one of the shirts. It says "out of stock" not sure what happened. I tried to remove and replace the section but it just duplicated the "low inventory" and "out of stock" on the section. HELP. thank you.
Hi Dennis, have you enabled the inventory option for the "Women's Mercer+Mettle" product that is displayed as out of stock? Login to Neartail > click on the form to open it > Edit page will be displayed > In the Edit page, click on the "Women's Mercer+Mettle" product to select it > click on the gear icon for this product > Product settings page will be displayed > click Advanced > please take a screenshot of this page and share it with here.
cannot edit detail product
Hi , Could you please specify which details you are trying to edit for the product? Are you encountering any error messages when attempting to make changes in the Neartail Editor? This information will help us assist you better.
Hola! Mi formulario tiene al inicio las categorias, y hay una categoria que no aparece, no puedo ver porque es que no aparece
Hi - A page with products is a category page. The category page must have at least one product with name, image and price greater than zero. Otherwise, it will not be displayed in the quick navigation and search option. You have created a category page "Especiales del NENE" with 5 products, but the price of all the products is $0. That's why it is not displayed in the quick navigation. Please update the product price.
I received an email from your support team with one of my forms with the following message. Can you tell me what this means? Error: Submit failed Message: Couldn't connect to server. Submit it again. Contact owner, if this error occurs repeatedly.
Hi Jennifer, When the user submits the form, the response is recorded in Neartail and Google Forms. If there are any issues with submitting the form or recording the responses in Google Forms, we show an error message to the user and also send a notification email to the form creator. The submit can fail because there is an issue with the form, internet connectivity issue etc. The notification email will include the error message, draft id, link to the response (abandoned or submitted). You can click on the link in the notification email, check the status message at the top form and, if not submitted, then submit the form to check if you are getting any error messages. Or, Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, click on the order to view the details > click on the three dots more icon > click Edit > the response will open in a new tab > click Submit and check if you are getting any error messages.
Hi there, I would like to create a short answer question, in which the customer will key-in the number and this amount will be added to the total sum. I managed to add this question, however, I'm not able to add the currency to this field. May I know how to add the currency to this field?
Hi Huy, Currently Neartail does not have the option to format the answers entered by the users. You can only format the calculated answers as currency. If you have added a short question where users have to enter the amount, then you can update the title, description to provide the necessary information. For example, the title for the short answer question could be "Tips (in $)" and the description could be "Please enter the amount without the $ currency symbol".
all as i wanted was the order produce form nothing more mothing less please tell me how to reset everthing so i can get what i have paid for or cancel.
Hi - What is the issue you are facing with your form? Please share the relevant details along with the link for your form so that we can check and help you with this.
how to reset the page
Hi - Could you please clarify what you mean by "reset the page"? Would you like to delete the orders in the form? Let us know so we can assist you better. Delete redundant orders Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, you can drag and drop (place the cursor on the profile image/default icon to drag) orders to the Trash status or click on an response to view the details, select the Trash status for the Move to option and click Submit. Please note that you cannot change the order status for abandoned orders. You can move redundant responses to Trash status. These responses will not be included in the Reports. Deleting orders in Neartail will not delete the orders from google forms or the linked google sheets. Enable Strict Privacy You can enable the Privacy option to delete the responses in Abandoned and Trash status permanently. Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, click on the three dots next to the Abandoned or Trash status > You can enable or disable the privacy settings. When enabled, the responses in Abandoned and Trash status will be automatically deleted after 7 days. Please note that the Abandoned status will be automatically hidden when the privacy option is enabled. Copy order form Instead of deleting the orders, you can choose to make a copy of the existing form and then share the link for the new form with your users to collect orders. Login to Neartail > List of your forms will be displayed in the Forms dashboard > click on the More option for the form you would like to duplicate > click Make a copy > enter the title > click Proceed > Edit page will be displayed > if required, edit the form > click Share > copy the link and share it with your users.
Frequently Asked Questions
Hello! Why do some say completed and others read PAID, I am not understanding the difference. Is there something I need to do?
Hi Katrina By default, there are four order status: Abandoned, Submitted, Completed, Trash. You cannot rename the default status, but you can choose to hide a default status. When you enable automated as well as manual payments in your form, the default order status will include Abandoned, Submitted, Paid, Completed, Trash. Abandoned orders If a user starts filling the form, but does not submit it, it will be displayed in the Abandoned status. These orders will be displayed only in the Neartail Orders page and it will not be included in Reports. Abandoned orders will have * prefixed to the order number in the Neartail Orders page. Submitted orders When the user chooses the automated payment option and submits the form, the order will be displayed under the Paid status. When the user chooses the manual payment option and submits the form, the order will be displayed under the submitted status. Once you verify the payment and update the payment status, it will be moved to the Paid status. These submitted orders will be recorded in Neartail and Google Forms. You can sync Google Forms responses to Google Sheets. Submitted orders will have # prefixed to the order number in the Neartail Orders page. The order numbers should be in sequential order. Trash orders You can move redundant orders to Trash. Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, you can drag and drop (place the cursor on the profile image/default icon to drag) orders to the Trash status or click on an order to view the details, select the Trash status from the dropdown list for the Move to option and click Submit. Delete orders The orders in Abandoned and Trash status will not be included in the Neartail Reports. You can enable the Privacy option to delete the orders in Trash status permanently. Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders> In the Orders page, click on the three dots next to the Abandoned or Trash status > You can enable or disable the privacy settings. When enabled, the orders in Abandoned and Trash status will be automatically deleted after 7 days. Please note that the Abandoned status will be hidden when the Privacy option is enabled.
Can I remove or edit my name at the bottom of my form? "Created by_______"
Hi James, You can customize the footer, header, theme, logo, but please note that this is common for all the forms you create using your account. Customize header, footer, theme Login to Formfacade. Click on the form to open it. Edit page will be displayed. Click Preview. In the Preview page, theme settings will be displayed in the right pane. Click Page. Enter the required text in the Business name (header / account name), Footer option (replaces "This site belongs to...") and click Save. You can upload your logo (square image 1:1 aspect ratio) to replace the default profile picture in the footer.
Hello, I am getting two errors on my form, when fully submitted, here are two screenshots: 1. Right at submit: https://prnt.sc/C9idKb4uTbtI 2. Another error note, which also happens on submit: https://prnt.sc/d2hkzBekDrAv Thank you!
Submit failed: Not able to update in google forms https://prnt.sc/C9idKb4uTbtI When the user submits the form, the response is recorded in Formfacade and Google Forms. If there are any issues with submitting the form or recording the responses in Google Forms, we show an error message to the user and also send a notification email to the form creator. The submit can fail because there is an issue with the form, internet connectivity issue etc. The notification email will include the error message, draft id, link to the response (abandoned or submitted). If the draft id is prefixed with the *, it indicates that the response has not been submitted. If it is prefixed with a #, it indicates that the response has been submitted. If the error for response shows "Not able to update this response in Google Forms", then this indicates that the submit was successful and the response was recorded in Formfacade, but it was not updated in Google Forms. Google Forms might reject the responses if it fails any response validations (incorrect answers, missing answers for required questions) or if you have enabled any of the features that require signin such as limit to 1 response, collect email address - verified input, send response receipts, response too large etc. You might have also noticed that sometimes Google Forms throws a "Something went wrong" error without giving any additional details. Request entity too large error https://prnt.sc/d2hkzBekDrAv You have added 28 paragraph questions in your form. When the user fills the answer for these paragraph questions along with other required questions in the form, the resulting response exceeds the size limit supported by google forms. That's why you are getting the entity too large error. To fix this, you can add a response validation for these paragraph questions to restrict the max characters or you can enable the option to not record the responses in google forms. Login to Formfacade > click on the form to open it > Edit page will be displayed > In the Formfacade Edit page, click on the form title to select it > click on the settings gear icon > Form settings page will be displayed > click Advanced > enable the toggle button for "Don't submit to google forms" and click Save. When this option is enabled, the responses will be recorded only in Formfacade.
Does this add-on allow a Google Form to be embedded into a website if the file upload feature is part of the form?
Yes, you can use the Formfacade addon to embed a google form with file upload on your website. Google Forms file upload requires login. You must customize your google form using the Formfacade addon to convert this into a html file upload to allow users to upload files without login. You can subscribe to the Formfacade - Embed paid plan. This plan is suitable for occasional light use cases that require collecting files. You get a 10mb max size per file with a total file storage of 1gb. Only the form owner can access the files one at a time after they login with their google account. Formfacade - Embed https://formfacade.com/embed/pricing.html If your requirement is to collect large files and collaborate with your team, you should also subscribe to the file upload plan 10gb, 100gb or 1tb. You can increase the max file size to up to 1gb per file (depends on the plan), the number of files per file upload question, restrict file types, enable unlisted links to allow anyone to access the files, add collaborators to provide access to specific users and use our addon to sync the uploaded files to your google drive. Formfacade - File upload https://formfacade.com/file-upload/pricing.html Convert to html file upload + Sync to drive https://formfacade.com/file-upload/google-forms-file-upload-sync-to-google-drive.html