Ask questions about our products
There was a problem with orders on one of the shirts. It says "out of stock" not sure what happened. I tried to remove and replace the section but it just duplicated the "low inventory" and "out of stock" on the section. HELP. thank you.
Hi Dennis, have you enabled the inventory option for the "Women's Mercer+Mettle" product that is displayed as out of stock? Login to Neartail > click on the form to open it > Edit page will be displayed > In the Edit page, click on the "Women's Mercer+Mettle" product to select it > click on the gear icon for this product > Product settings page will be displayed > click Advanced > please take a screenshot of this page and share it with here.
cannot edit detail product
Hi , Could you please specify which details you are trying to edit for the product? Are you encountering any error messages when attempting to make changes in the Neartail Editor? This information will help us assist you better.
Hola! Mi formulario tiene al inicio las categorias, y hay una categoria que no aparece, no puedo ver porque es que no aparece
Hi - A page with products is a category page. The category page must have at least one product with name, image and price greater than zero. Otherwise, it will not be displayed in the quick navigation and search option. You have created a category page "Especiales del NENE" with 5 products, but the price of all the products is $0. That's why it is not displayed in the quick navigation. Please update the product price.
I received an email from your support team with one of my forms with the following message. Can you tell me what this means? Error: Submit failed Message: Couldn't connect to server. Submit it again. Contact owner, if this error occurs repeatedly.
Hi Jennifer, When the user submits the form, the response is recorded in Neartail and Google Forms. If there are any issues with submitting the form or recording the responses in Google Forms, we show an error message to the user and also send a notification email to the form creator. The submit can fail because there is an issue with the form, internet connectivity issue etc. The notification email will include the error message, draft id, link to the response (abandoned or submitted). You can click on the link in the notification email, check the status message at the top form and, if not submitted, then submit the form to check if you are getting any error messages. Or, Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, click on the order to view the details > click on the three dots more icon > click Edit > the response will open in a new tab > click Submit and check if you are getting any error messages.
Hi there, I would like to create a short answer question, in which the customer will key-in the number and this amount will be added to the total sum. I managed to add this question, however, I'm not able to add the currency to this field. May I know how to add the currency to this field?
Hi Huy, Currently Neartail does not have the option to format the answers entered by the users. You can only format the calculated answers as currency. If you have added a short question where users have to enter the amount, then you can update the title, description to provide the necessary information. For example, the title for the short answer question could be "Tips (in $)" and the description could be "Please enter the amount without the $ currency symbol".
all as i wanted was the order produce form nothing more mothing less please tell me how to reset everthing so i can get what i have paid for or cancel.
Hi - What is the issue you are facing with your form? Please share the relevant details along with the link for your form so that we can check and help you with this.
how to reset the page
Hi - Could you please clarify what you mean by "reset the page"? Would you like to delete the orders in the form? Let us know so we can assist you better. Delete redundant orders Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, you can drag and drop (place the cursor on the profile image/default icon to drag) orders to the Trash status or click on an response to view the details, select the Trash status for the Move to option and click Submit. Please note that you cannot change the order status for abandoned orders. You can move redundant responses to Trash status. These responses will not be included in the Reports. Deleting orders in Neartail will not delete the orders from google forms or the linked google sheets. Enable Strict Privacy You can enable the Privacy option to delete the responses in Abandoned and Trash status permanently. Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, click on the three dots next to the Abandoned or Trash status > You can enable or disable the privacy settings. When enabled, the responses in Abandoned and Trash status will be automatically deleted after 7 days. Please note that the Abandoned status will be automatically hidden when the privacy option is enabled. Copy order form Instead of deleting the orders, you can choose to make a copy of the existing form and then share the link for the new form with your users to collect orders. Login to Neartail > List of your forms will be displayed in the Forms dashboard > click on the More option for the form you would like to duplicate > click Make a copy > enter the title > click Proceed > Edit page will be displayed > if required, edit the form > click Share > copy the link and share it with your users.
How do I show the summary of an order, organised in 4 columns: Column 1: Item Column 2: Unit price Column 3: Qty Column 4: Amount Each line is an item and its information.
Hi Claire, You can use the ${BILL()} formula in the confirmation message (thank you page displayed after submit), email or the description for the TT option in your form to show the order summary in the bill format. The summary will include the product name, quantity, unit price and amount. Additionally, the amount, delivery fee, discount, tax, net amount fields will be automatically displayed based on the mapping the Summary settings page.
Team, do you have any File upload component as well similar to Google forms?
Hi Ashish, you can add a file upload question in your form to collect files from your users (see screenshot below). If you need to collect large files or need more storage, you can subscribe to the Neartail Team plan.
quiero enlazar un TPV para procesar los pagos de mis ventas de prodcutos
Currently Neartail does not have the option to collect payments using POS terminals / card readers. This feature is part of the roadmap. For now, you can enable payments in your form to collect payments when the user submits the form. Enable payments Login to Neartail. Click on the form to open it. Edit page will be displayed. In the Neartail Edit page, click on the gear icon next to the Submit button. Button settings will be displayed. Click Enable payments. The payment options supported in your country will be displayed. You can configure the preferred payment options and click Save. Once you complete the setup, you can use the Neartail share link to submit a response and test the payment process to ensure everything is working correctly. Automated payments (Paypal, Card via Stripe) When this option is enabled, users will be able to submit the order only if the payment is successful. Please note Stripe, Paypal charges a transaction fee. Manual payments When the user submits the form, the responses are recorded and then the payment details are displayed. Please note that you will have to manually reconcile payments by checking the transactions. When a user places an order, the payment status will be either marked as "Pending" (not paid) by default. If the user clicks on the Mark as paid button, the status will be updated as "Paid, not verified". Once you verify the payment, you can mark the order as "Paid". Please note that Neartail does not have the option to upload files for Bank transfer payment.
how to add an option to pin location for customer delivery address
Currently, Neartail does not have the option to pin locations for customer delivery addresses. We plan to implement the option to autofill address. This feature is part of the roadmap.
Hi I would like to know if the limit of 100 answers per month in the basic plan is an average (can be accumulated : eg 500 one month and 0 the following month) or is it stricty 100 answers per month ?
Hi Marguerite, the number of responses you can collect per month in the Basic plan is a total of 100 responses per month. The unused responses does not carry over to the next month. Please note that the response limits are reset at the beginning of each calendar month.
I am not able to search the product in my website .if this fucntionality work I can buy the subscription ..my webste
Hi - We replied to your post yesterday (see link below). Currently the search feature is not supported in the near.tl/... website. This feature is part of the roadmap. In the meantime, you can use the Neartail share link, which includes the search option, to collect responses. https://near.tl/support/forum/neartail/how-to-enable-search-button-in-my-form.-O5aMHLlOE7W0TvP_yNW.html
The submit to WhatsApp function was disappeared when the new Google form was created by the add-on function directing to "neartail". I checked the old form, and the function is still there. Please provide a solid solution for this.
Open your form in Google Forms > click on the Neartail - WhatsApp form addon > click More options > click Customize > Edit page will open in a new tab > In the Edit page, click on the gear icon next to the Submit button > Button settings page will be displayed > click On submit > select Submit response to WhatsApp > configure the WhatsApp number and click Save. Please note that you must enter the country code when configuring the WhatsApp number.
Frequently Asked Questions
Hello! Why do some say completed and others read PAID, I am not understanding the difference. Is there something I need to do?
Hi Katrina By default, there are four order status: Abandoned, Submitted, Completed, Trash. You cannot rename the default status, but you can choose to hide a default status. When you enable automated as well as manual payments in your form, the default order status will include Abandoned, Submitted, Paid, Completed, Trash. Abandoned orders If a user starts filling the form, but does not submit it, it will be displayed in the Abandoned status. These orders will be displayed only in the Neartail Orders page and it will not be included in Reports. Abandoned orders will have * prefixed to the order number in the Neartail Orders page. Submitted orders When the user chooses the automated payment option and submits the form, the order will be displayed under the Paid status. When the user chooses the manual payment option and submits the form, the order will be displayed under the submitted status. Once you verify the payment and update the payment status, it will be moved to the Paid status. These submitted orders will be recorded in Neartail and Google Forms. You can sync Google Forms responses to Google Sheets. Submitted orders will have # prefixed to the order number in the Neartail Orders page. The order numbers should be in sequential order. Trash orders You can move redundant orders to Trash. Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, you can drag and drop (place the cursor on the profile image/default icon to drag) orders to the Trash status or click on an order to view the details, select the Trash status from the dropdown list for the Move to option and click Submit. Delete orders The orders in Abandoned and Trash status will not be included in the Neartail Reports. You can enable the Privacy option to delete the orders in Trash status permanently. Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders> In the Orders page, click on the three dots next to the Abandoned or Trash status > You can enable or disable the privacy settings. When enabled, the orders in Abandoned and Trash status will be automatically deleted after 7 days. Please note that the Abandoned status will be hidden when the Privacy option is enabled.
Can I remove or edit my name at the bottom of my form? "Created by_______"
Hi James, You can customize the footer, header, theme, logo, but please note that this is common for all the forms you create using your account. Customize header, footer, theme Login to Formfacade. Click on the form to open it. Edit page will be displayed. Click Preview. In the Preview page, theme settings will be displayed in the right pane. Click Page. Enter the required text in the Business name (header / account name), Footer option (replaces "This site belongs to...") and click Save. You can upload your logo (square image 1:1 aspect ratio) to replace the default profile picture in the footer.
Hello, I am getting two errors on my form, when fully submitted, here are two screenshots: 1. Right at submit: https://prnt.sc/C9idKb4uTbtI 2. Another error note, which also happens on submit: https://prnt.sc/d2hkzBekDrAv Thank you!
Submit failed: Not able to update in google forms https://prnt.sc/C9idKb4uTbtI When the user submits the form, the response is recorded in Formfacade and Google Forms. If there are any issues with submitting the form or recording the responses in Google Forms, we show an error message to the user and also send a notification email to the form creator. The submit can fail because there is an issue with the form, internet connectivity issue etc. The notification email will include the error message, draft id, link to the response (abandoned or submitted). If the draft id is prefixed with the *, it indicates that the response has not been submitted. If it is prefixed with a #, it indicates that the response has been submitted. If the error for response shows "Not able to update this response in Google Forms", then this indicates that the submit was successful and the response was recorded in Formfacade, but it was not updated in Google Forms. Google Forms might reject the responses if it fails any response validations (incorrect answers, missing answers for required questions) or if you have enabled any of the features that require signin such as limit to 1 response, collect email address - verified input, send response receipts, response too large etc. You might have also noticed that sometimes Google Forms throws a "Something went wrong" error without giving any additional details. Request entity too large error https://prnt.sc/d2hkzBekDrAv You have added 28 paragraph questions in your form. When the user fills the answer for these paragraph questions along with other required questions in the form, the resulting response exceeds the size limit supported by google forms. That's why you are getting the entity too large error. To fix this, you can add a response validation for these paragraph questions to restrict the max characters or you can enable the option to not record the responses in google forms. Login to Formfacade > click on the form to open it > Edit page will be displayed > In the Formfacade Edit page, click on the form title to select it > click on the settings gear icon > Form settings page will be displayed > click Advanced > enable the toggle button for "Don't submit to google forms" and click Save. When this option is enabled, the responses will be recorded only in Formfacade.
Does this add-on allow a Google Form to be embedded into a website if the file upload feature is part of the form?
Yes, you can use the Formfacade addon to embed a google form with file upload on your website. Google Forms file upload requires login. You must customize your google form using the Formfacade addon to convert this into a html file upload to allow users to upload files without login. You can subscribe to the Formfacade - Embed paid plan. This plan is suitable for occasional light use cases that require collecting files. You get a 10mb max size per file with a total file storage of 1gb. Only the form owner can access the files one at a time after they login with their google account. Formfacade - Embed https://formfacade.com/embed/pricing.html If your requirement is to collect large files and collaborate with your team, you should also subscribe to the file upload plan 10gb, 100gb or 1tb. You can increase the max file size to up to 1gb per file (depends on the plan), the number of files per file upload question, restrict file types, enable unlisted links to allow anyone to access the files, add collaborators to provide access to specific users and use our addon to sync the uploaded files to your google drive. Formfacade - File upload https://formfacade.com/file-upload/pricing.html Convert to html file upload + Sync to drive https://formfacade.com/file-upload/google-forms-file-upload-sync-to-google-drive.html