Hi - During the trial period, you can collect up to 20 responses with e-signatures. The trial does not offer unlimited responses. If you need to collect more than 20 responses or want to continue using the e-signature feature after the trial ends, you will need to subscribe to a paid plan.

Hi Rachel, you have enabled the "Send respondents a copy of their response" option in google forms. Please disable this option > click on the addon > click Formesign > click More options > click Update or Customize to sync the changes. You can then submit a response to test the form. Send confirmation emails to form respondents You can setup confirmation emails directly in Formesign. Please follow the instructions below. Login to Formesign > click on the form to open it > Edit page will be displayed > click Responses > In the Responses page, click on the three dots icon next to the Submitted status > click Notify respondent > setup wizard will be displayed > select the email field from the list and click Next > update the subject and click Next > update the message as required, click More and enable the attachment > click Next to complete the setup. When the form is submitted, the customer should receive an email with the attachment. Note: You can use the ${response()} formula in the message setup to include a summary of the responses or click on the @ icon in the editor to include specific fields.

Formesign supports only public forms. You have enabled google forms features that require signin. Please disable these features, publish your google form and then use the Formesign addon to add the signature question in your form. You must use the Formesign share link to collect responses. Otherwise, signatures and customization won't work. Formesign - Collect signatures https://www.youtube.com/watch?v=GPaSEioRKJ8

Login to Formfacade using the registered email > click Account > list of our products will be displayed > click Manage plan > click Update plan to open your customer portal > you can view the billing history and download the invoices/receipts.

Hi Nathalie, please find the answers below. Disable signin for autofill Login to Neartail > click on the form to open it > Edit page will be displayed > In the Neartail Edit page, click on the 9 dots grid icon for "Configure categories & quick navigation" in the bottom right corner at the end of a page (see screenshot below) > select None from the dropdown list for "Ask users to login at this page" option and click Save.

Login to Formfacade > click on the form to open it > Edit page will be displayed > click Responses > In the Responses page, click on the three dots icon next to the Submitted status > click Notify respondent > setup wizard will be displayed > select the email field from the list and click Next > update the subject and click Next > update the message as required and click Next to complete the setup. Note: You can use the ${response()} formula to include a summary of the responses or click on the @ icon in the editor to include specific fields in the message.

HI Tiffany, If you would like to create and embed more than 50 forms, you can subscribe to the Formfacade Enhance Team plan. This plan allows you to customize the form, add calculations, collect files, set up email notifications and embed the form in your website. Formfacade Enhance pricing https://formfacade.com/enhance/pricing.html

Hi Ryan, your subscription could not be renewed on 8-November and it was automatically cancelled. That's why you are seeing the upgrade message when you login.

Hi Terry, The Tasks page, which displays the count by status for different forms, will be deprecated. It will be replaced by the unified Inbox page, which is already available in the mobile app. If you would like to view the response count by status, you can use the new Reports > Responses by status.

Hi Nick, Currently we do not have the option to automatically translate the form in different languages. If you need the form in multiple languages, you will have to create separate forms for each language. You can update the language in the form so that the messages, button text, informational messages are displayed in the selected language. Login to Formfacade > click on the form to open it > Edit page will be displayed > In the Formfacade Edit page, scroll to the bottom of the page > click on the settings gear icon for the submit section > Button settings page will be displayed > select the preferred language and click Save.

Google Forms has implemented a new update that requires form owners to publish the form to collect responses. If the form is not published, you will not be able to add signatures using the Formesign addon. Open your form in google forms > click on the Publish button in the top right corner > Publish form settings popup will be displayed > click Publish. Once the form is published, you can click on the addon icon > click Formesign - eSignature > click Configure e-signature menu option > enable signature and click Next > click Preview to test the form or click Proceed to open the Formesign Editor and customize the form.

What is the issue you are facing with customizing your form? Are you getting any error messages? Could you please share a screenshot along with the relevant details.

Unhide products Login to Neartail > click on the form to open it > Edit page will be displayed > In the Edit page, click on the product to select it > click on the settings gear icon > Product settings page will be displayed > click Advanced > click Show > click Save. Note: Configurable options for a customizable product will be marked as hidden in the editor to differentiate it from normal products. Calculate taxes If you have products with different taxes, then you can set up taxes for each product and use the TAX() to calculate the tax. Instructions below. Setup tax for product Login to Neartail > click on the form to open it > Edit page will be displayed > In the Edit page, click on the product to select it > click on the settings gear icon > Product settings page will be displayed > update the tax percentage and click Save. Repeat the steps to update the tax percentage for each product that has tax. Calculate tax In the Neartail Edit page, click on the Add price field icon > select Tax, click Next > select Standard calculation using TAX() formula, click Next > click Create. Calculate net amount (skip if already added) In the Neartail Edit page, click on the Add price field icon > select Net amount, click Next > select Standard calculation using NETTOTAL() formula, click Next > click Create.

Hi Mauricio, We replied to your email on 6-Dec. I'm adding the response here for your reference. You have added questions in your form. The questions in the form will be arranged as follows. [1] Short answer, dropdown, date questions will be arranged in two or three column depending on the selected layout. [2] Paragraph, linear scale, multiple choice, checkbox, grid questions will always be arranged in a single column irrespective of the selected layout. If a multiple choice or checkbox question has more than 8 answer choices, then the answer choices will be arranged in a two column in the Compact or Comfortable layout. Note: If you are creating an order form and would like to add products, you can subscribe to the Neartail paid plan and use the order form templates.

Hi Christina, You can add collaborators to provide access to your team, but please note that they will have to subscribe to the paid plan using their account to continue using it after their trial ends. Login to Formesign > click on the form to open it > Edit page will be displayed > click Share > In the Share page, click Collaborators > click Add collaborators > enter the email and send the invite. Once they accept the invite, they will be able to access the form.

Hi Cary, your google form is currently closed. You need to enable the Accepting responses option in Google Forms. Once enabled, you can configure the score using the Formfacade - Assign points addon.

Login to Neartail > click on the form to open it > Edit page will be displayed > In the Neartail Edit page, click on the add price field icon (see attached screenshot) > select order amount, click Next > select Standard calculation using TOTAL() formula and click Next > click Create. You can then submit a response and test the form. Please try this and let us know if you have any questions.

Hi Bruno, please find the answers below. Sender's name The sender's name cannot be changed. Form title in Google Forms will be set as the sender's name. Please note that if the title contains unicode characters, it will be automatically removed. Delete redundant orders You can move orders to Trash status and enable Strict privacy to delete these orders permanently. Please note that deleting orders will not reset the order number. Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, you can drag and drop (place the cursor on the profile image/default icon to drag) orders to the Trash status or click on an response to view the details, select the Trash status for the Move to option and click Submit. Please note that you cannot change the order status for abandoned orders. You can move redundant responses to Trash status. These responses will not be included in the Reports. Enable Strict Privacy You can enable the Privacy option to delete the responses in Abandoned and Trash status permanently. Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, click on the three dots next to the Abandoned or Trash status > You can enable or disable the privacy settings. When enabled, the responses in Abandoned and Trash status will be automatically deleted after 7 days. Please note that the Abandoned status will be automatically hidden when the privacy option is enabled. Appointment question Neartail uses the unique identifier to track the date and time answers. Currently we do not have the option to exclude it from the response summary. I'll share your feedback with our team. Subscription The monthly subscription is automatically renewed each month. You can cancel it anytime. When you cancel your subscription, it will be valid till the end of the subscription period. If you cancel your subscription today, it will be valid till 7-Jan-2025.

Hi Alex, you can hide the score question so that respondents don't see the calculated score when they are filling the form. Instructions below. Login to Formfacade > click on the form to open it > Edit page will be displayed > In the Edit page, click on the score question to select it > click on the settings gear icon > Question settings page will be displayed > click Answer > change the appearance to hidden and click Save.

Hi Mark, when you install the addon/create your account, we automatically enable a 7 day trial period. You can collect up to 20 responses during this trial period. If you need to collect more responses or want to continue using the features after the trial ends, you will need to subscribe to a paid plan.

Currently, Formesign does not support dynamic dropdowns that pull data directly from a Google Sheet into a Google Form. You can add a dropdown field with the answers choices in your form using the Formesign Editor. If the number of choices is more than 250+, the search option will be automatically enabled for this dropdown field.

Google Forms file upload option requires form respondents to login with their google account to view the form, upload files and submit. You can use Formfacade to collect files without login. You can choose the file upload plan depending on the max file size, total file storage and the expected responses per month. In the Formfacade 10g file upload plan, you get a max file size of 100mb with the total file storage of 10gb. You can collect a total of 100 responses per month. For more details, refer to the pricing page. https://formfacade.com/file-upload/pricing.html

If you want to create a form with file upload, embed it on your website to collect responses, and use Zapier to upload the images to Shopify, you'll need to subscribe to the Formfacade Enhance Professional plan, which includes the embed and file upload features. After subscribing, you'll be able to enable unlisted links for the uploaded files, allowing you to use Zapier or Apps Script to access the files programmatically. Formfacade Enhance pricing plans https://formfacade.com/enhance/pricing.html

Hi Abhijeet, with the Neartail order form Basic plan subscription, you can collect a total of 100 responses per month for your entire account. The response limit is not per form. This means that the 100 responses are shared across all forms you create under that plan.

You can view the survey responses in Formfacade. Login to Formfacade using the registered email > click on the form to open it > Edit page will be displayed > click Responses > In the Responses page, click on a response to view the details. You can also use the Formfacade Reports to view the survey responses in table format (similar to google sheets).

The theme settings are for your account. The font size you select will be applied for all the forms you create using your account.

Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, click on the order to view the details > check the Additional details section. Does it display the email address for the Email respondent? Please check and confirm. - By default, it will display the configure link that indicates that the emails have not been set up. - If the emails are configured and sent successfully, email addresses will be displayed. - Otherwise, it will display the error message or 📫 icon next to the email to indicate that the email was not delivered.

You can upload the document to your google drive folder, change the permissions to allow anyone with the link to access the file, copy this share link and add it as a hyperlink in the form. Users will be able to click on the link to access the account and download it.

Hi - Could you please share the link to the google form you updated?

Hi Luther, Are you trying to sync responses to google sheets or make sync google forms changes to Formfacade? Could you please provide more details about the issue you are facing?

The subscription is linked with the email account used to subscribe to the paid plan. Only that account can be used to create the form and collect responses. You can add collaborators to provide access, but please note that the collaborators will have to subscribe to the paid plan using their email account to continue using it after their trial ends.