Hi Minal, what is the issue you are facing with configuring payments in your form? Are you getting any error messages? Please share the details so that we can check and help you with this.

Export order line items data from Neartail Reports If you used the Neartail templates to create your order form, then you will be able export the Neartail Reports data to google sheets. Login to Neartail > click on the form to open it > Edit page will be displayed > click Reports > click on the sync button in the bottom right corner. This includes order status, payment status & more. When you sync the Neartail reports to Google Sheets, we create three sheets. (1) Order summary: This includes the customer contact details, amount and other fields in the form. (2) Order lineitems: This includes the order lineitems data. You can use the pivot table option on this sheet to create the aggregate reports you need. (3) Order details: This includes the quantity ordered for the products in each order. Each product will be added as a column. For products with variants, each variant will be a separate column. Note: When you sync the google forms responses to google sheets, all the fields in the form are included as columns and each row is a response. If you have a product with variants, the order quantities for products variants will be included in the same column. View individual orders If you would like to view individual orders, login to Neartail > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, click on an order to view the details > click on the three dots more icon and click Print. Note: By default, it will show the first 10 orders in any status. You can click on the More option at the bottom of the last order to load more orders. Print consolidated orders list for delivery Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, click on the three dots more icon next to the Submitted status > click Print > select the number of orders by sliding the scale and click Print. Limit answers Neartail does not have the option to set a limit for the answers. You can only enable the inventory option for products or set up date / time slots using the appointments option. Please note that the addons such as choice eliminator that edits the google form will not work well with Neartail.

The reply-to address is set automatically. If you have configured the Email respondent and Email collaborators option, then when the user replies to the confirmation email, the email will be sent to the collaborators. Similarly, when the collaborators reply to the notification email, the email will be sent to the form respondent. You have not entered the correct To email address in the Email collaborators option. That's why the confirmation emails are not being sent. Login to Neartail > click on the from to open it > Edit page will be displayed > click Orders > In the Orders page, click on the three dots more icon next to the Submitted status > click Email collaborators > enter the correct email in the To option, click Next > if required, update the subject, click Next > if required, update the message, click Next to complete the setup. You can then submit a response to test the email notifications.

HI Lauren, You should write to your domain administrator and request to them to update permissions / add the Formfacade addon to the allowlist. Note: Michelle was using Neartail for creating the uniform order form. Your administrator would have already added Neartail addon to the allowlist. Please try it.

Hi Marie, Formfacade does not offer a one-time purchase option. When you subscribe to the paid plan, you can either choose the monthly or annual subscription. Monthly subscription is automatically renewed each month. You can cancel it anytime. Annual subscription is a 12-month contract and it is non-refundable. If you need the form only for a short term, you can subscribe to the monthly plan, use it for one month and then cancel the subscription before it is automatically renewed for the second month. If you are creating a form with score calculations and would like to collect 250 responses, then you can subscribe to the Business plan that supports up to 300 responses per month. https://formfacade.com/calculate/pricing.html

Hi Christina, there is no active paid subscription linked with your email account. The subscription could not be renewed on 24-June and since the subsequent retries failed as well, the subscription was automatically cancelled on 1-July. You can use the same email account to subscribe to the paid plan to continue using your forms. Formfacade Calculate pricing https://formfacade.com/calculate/pricing.html

Hi Khalid, File upload is a paid feature. You get the first 20 responses free during this 7 day trial period. You will have to subscribe to the paid plan to collect more than 20 responses or continue using it after the trial period ends. Formfacade file upload pricing https://formfacade.com/file-upload/pricing.html

Hi Angela, If you have moved the 2023 orders to the Trash status, these orders will not be included in the Neartail Reports. You can enable the Strict privacy option to permanently delete the orders in the Trash status. Enable Strict Privacy You can enable the Privacy option to delete the responses in Abandoned and Trash status permanently. Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, click on the three dots next to the Abandoned or Trash status > You can enable or disable the privacy settings. When enabled, the responses in Abandoned and Trash status will be automatically deleted after 7 days. Please note that the Abandoned status will be automatically hidden when the privacy option is enabled. Google Sheets If you have exported the data from Neartail Reports to google sheets, the synced data in google sheets cannot be deleted. If you prefer to have the 2024 orders only, then you can make a copy of the form and use the share link for that form to collect responses. When you export the data from Neartail Reports, only the responses in the copied will be synced to the google sheets.

The free trial will automatically end after 7 days. Please note that we do not ask for card details when you install the addon/create your account. So you don't have to worry about getting charged automatically. If you have installed the addon and would like to uninstall/remove the app from your Google Forms, here's the instructions: Open your Google Forms > click on the three dots icon next to the SEND button in the top right corner > click Addons > search for Neartail > select Neartail > click on Uninstall. If you would like to delete your account, please confirm.

When you subscribe to the paid plan, the "Create your own form" displayed in the confirmation message after submit will be automatically removed. Please note that the Formfacade branding displayed in the bottom right corner in your form will be removed only in the Premium plan and above.

You can configure your WhatsApp number in your form and allow users to submit their response to WhatsApp. When a user submits the form, Neartail composes their order as a message and opens it in WhatsApp. Users can click on the send button to send their order as a WhatsApp message to you. Please note that this is not an automated notification, but a message that the user sends manually. Instead of configuring a WhatsApp number, you can select a form field with the WhatsApp number so that order is submitted to that number. For example, if you multiple store branches, you can create a multiple choice or dropdown question with the different branches as answer choices. You can add a short answer question with the IFS formula that automatically sets the WhatsApp number based on the selected branch. You can then configure this field with the WhatsApp number for dynamic routing. Add a field for branch locations (skip if you have already added it) In the Neartail Edit page, click on the + add question icon > enter the title "Branch location", select Multiple Choice or Dropdown question type > enter the different locations as answer choices > enable the required toggle button and click Save. Question title: Branch location Answer choices: Tibag San Vicente Matatalaib San Miguel / Maligaya Capas Branch WhatsApp Number In the Neartail Edit page, click on the + add question icon > enter the title "Branch WhatsApp", select Short answer question type > click on the gear icon for this question > Question settings page will be displayed > click Answer > enter the below IFS formula in the Calculate option and click Save. IFS(Branch Location == "Tibag", "+63XXXXXXXXXX", Branch Location == "San Vicente", "+63XXXXXXXXXX", Branch Location == "Matatalaib", "+63XXXXXXXXXX", Branch Location == "San Miguel / Maligaya", "+63XXXXXXXXXX", Branch Location == "Capas", "+63XXXXXXXXXX") Note: You must type @ and select the branch location question when adding the formula in the Calculate option. Replace +63XXXXXXXXXX with the relevant WhatsApp number. Also, the answer choice (location) added in the formula must exactly match the answer choice in the question. Simply put, it is case sensitive. Configure WhatsApp number in the form In the Neartail Edit page, click on the gear icon next to the Submit button > Button settings page will be displayed > click On submit > select Submit response to WhatsApp > click Dynamic routing > Get number from this field option will be displayed > select the "Branch WhatsApp number" field from the list and click Save. This setup will allow the customer to select a branch, and based on their selection, the corresponding WhatsApp number will be used when they submit the form.

You can add collaborators provide access to your team, but please note that the collaborators will have to subscribe to the paid plan using their email account once their trial ends. When you add a team member as a collaborator in the Share page for a form in Neartail, they will have the same permissions as the form creator. They will be able to edit the form, manage orders, collect responses. If you would like to the team members to only view the orders, you can sync the orders to google sheets and add them as a collaborator in google sheets.

When you export the data from Neartail Reports to Google Sheets, the first column with the unique id will be locked. You will not be able to delete data rows, but you can apply filters on the other columns as required. If you have collected a large number of responses, then you can make a copy of the form and use it to collect responses going forward. When you export the data from this form to Google Sheets, only the new responses will be synced.

Some notes for your reference: Form layout: Login to Formfacade > click on the form to open it > Edit page will be displayed > In the Formfacade Edit page, click on the form title to select it > click on the gear icon next to the form title > Form settings page will be displayed > click Appearance > select the preferred layout and click Save. Default layout: Uses standard form widgets arranged in a single column layout on mobile as well as desktop. Comfortable layout: Uses custom styles for form widgets arranged in a two column layout on desktop and a responsive single column layout on mobile. Compact layout: Uses custom styles for form widgets arranged in a three column layout on desktop and a responsive single column layout on mobile. You have selected the Compact layout. The two short answer questions for contact name, business name along with the dropdown question for budget will be arranged in the first and the paragraph question for additional details will be included in the second row. You must keep the title short for the short answer and dropdown questions. If you would like to keep the current title (two sentences) for the budget dropdown question, then you should change this dropdown question into a multiple choice question. I'd also recommend you to change the form layout to Comfortable layout.

Hi Katherine, Which link is not working? Are you getting any error messages? Please share the details. Note: When you click on the addon icon in Google Forms, it will show the list of addons you have installed. You will have to click on the "Formesign - eSignature" addon > click Configure e-signature > Setup wizard will be displayed > Enable the e-signature option and click Next > E-signature widget will be automatically added before the Submit button > Click Proceed to open the Formesign Edit page or Preview to test the form.

The amount values in the form will be automatically formatted to 2 decimal places. Please note that these values when synced to google sheets will have the actual value with the corresponding decimals. If the amount is not displayed properly in the form, please share the link for your form along with a sample response.

You should never add required fields in the home page. If you choose to do that, then you must not add category quick navigation or products in the home page or enable the search option in your form. You have added two required fields in the home page that also have the products. Users will be able to add products to the cart, click on the cart icon to view the cart page and then click on the call to action button in the Cart page to navigate to the checkout page (P.O. Form Request) without filling the answers for the two required fields in the home page. That's why users were able to submit the response without filling all the required fields. You can either move the required fields to the "P.O. Form Request" page or split the home page into two pages. The form will have the home page with the two required fields, a page with products and the P.O. Form Request page with the summary and the contact details you would like to collect.

Hi - If you would like to generated a customized PDF from the form response and share it via email with the form respondents, then you can subscribe to the Formesign - Fillable PDF paid plan and use the addon. Formesign - Fillable PDF pricing https://formesign.com/fillable/pricing.html Formesign - Fillable PDF addon for google forms https://workspace.google.com/marketplace/app/formesign_fillable_pdf/189234873251

Yes, you can randomize the order of answers for a multiple choice question in Google Forms. To do this, open your form in Google Forms > click on the multiple choice question to select it > click on the three dots more icon > select Shuffle option order > repeat the steps for other multiple choice questions > click on the addon icon > click Formfacade > click More options > click Update or Customize to sync the changes with Formfacade.

Hi - The subscription is linked with the email account used to subscribe to the paid plan. Only that account can be used to create the form and collect responses. You can add collaborators to provide access, but please note that the collaborators will have to subscribe to the paid plan using their email account to continue using it after their trial ends. Currently Formfacade does not have the option to remove collaborators. This feature is part of the roadmap.

This form has been closed. The user who created this form is no longer using it to collect responses. Please write to them directly.

Print individual orders If you would like to print the individual orders, login to Neartail > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, click on an order to view the details > click on the three dots more icon and click Print. This will include all the details such as products ordered, contact information, amount etc Note: By default, it will show the first 10 orders in any status. You can click on the More option at the bottom of the last order to load more orders. Print consolidated orders list for delivery Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, click on the three dots more icon next to the Submitted status > click Print > select the number of orders by sliding the scale and click Print.

Hi Omuwa, when the user clicks on the add to cart button for the product set up as "Sold as combo", the quantity options will be displayed. Once the user selects the preferred quantity, it will show the customization options. Please note that you will have to use the Compact or Comfortable layout for the form with customizable products.

Hi Jake, login to Stripe > click on the account dropdown in the top right corner and select the Neartail connected account > click on the settings gear icon > select Profile > click Edit to update the email address. For detailed instructions, refer to the link below. https://support.stripe.com/questions/change-the-email-address-associated-with-a-stripe-account

Hi - You have subscribed to the Formfacade Customize UI Basic plan. Create your own form button has been automatically removed form your form. Please note that the Formfacade branding displayed in the bottom right corner in the form will be removed only in the Premium plan and above.

Hi - If you would like to change the form linked with your website, please login to Neartail > click on the form you would like to add as the main form on the website > Edit page will be displayed > click Share > In the Share page, click Website > click Switch form > click Confirm.

Yes, the "Create your own form" button will be automatically removed when you subscribe to the paid plan. Please note that the branding displayed in the bottom right corner in the form will be removed only in the Premium plan and above.

Hi Melody, The subscription is linked with the email account used to subscribe to the paid plan. Only that account can be used to create the form and collect responses. Please note that the collaborators will have to subscribe to the paid plan using their email account to use Formfacade after their trial ends.

You can use the TOTALIN() function to calculate the order amount for a category. Syntax: TOTALIN("category name") Note: category name that you use in the function must exactly match the name in the category page. This parameter is case sensitive. For example: If you have added a page with "Vegetables" as the title and added products in that page, then you can use TOTALIN("Vegetables") formula to calculate the total amount for products added to cart from the vegetables category page. You can then apply a discount on specific categories based on the discount code.

Hi Kathy, open an incognito window, login using the preferred google account and then install the addon from the Google Workspace marketplace. Please try this and confirm.

You can click on the login button in the Neartail website and select the preferred google account to login. Please note that it won't ask you to select the google account if you have already logged in to Neartail using your google account. If you would like to use a different google account, then you can click on your profile in the top right corner and click Logout. Once you have logged out, you can then login using a different email account. Please note that an upgrade message will be displayed if you login using an account without an active subscription. You will be able to close the upgrade message only if you are in the home page or the account page and then logout.