Yes, you can cancel your subscription at any time, even if you pay for one year upfront. However, please note that annual subscriptions are non-refundable, so you won't receive a refund for the remaining months after cancellation. You will still have access to the features until the end of your subscription period.

Hi Megan, If you add a new category page with products, you must update the category settings to include it in the quick navigation list on the homepage and the search option. Login to Neartail > click on the form to open it > Edit page will be displayed > In the Neartail Edit page, click on the grid icon in the bottom right corner at the end of home page (or any page) > Show categories settings page will be displayed > enable the new category and click Save.

Hi Rodrigo, Neartail branding will be automatically removed in the Neartail Enable paid plans. https://neartail.com/enable/pricing.html When you subscribe to the paid plan, the profile picture will also be automatically replaced by the logo uploaded in Theme settings. Login to Neartail > click on the form to open it > Edit page will be displayed > In the Edit page, click on the profile name in the top right corner > click Change theme > The Theme settings page will be displayed in the Preview page > click Page > Enter the preferred text in the Business name (header) option, Footer option (replaces "This site belongs to...") and click Save. You can upload your logo to replace the default profile picture. Please note that the header, footer, logo and theme settings are for your account and it will be applied to all the forms you create using your account.

Send confirmation emails to form respondents Login to Formesign > click on the form to open it > Edit page will be displayed > click Responses > In the Responses page, click on the three dots icon next to the Submitted status > click Notify respondent > setup wizard will be displayed > select the email field from the list and click Next > update the subject and click Next > update the message as required, click More and enable the attachment > click Next to complete the setup. Subscription plan If you would like to collect signatures in your form and send a confirmation email with the signed form to the form respondents, then you can subscribe to Formesign Esignature paid plan. If you would like to customize the signed form, then you can subscribe to the Formesign Fillable PDF paid plan as well. You can choose the plan based on the expected responses per month. Formesign Esignature pricing https://formesign.com/esign/pricing.html Formesign Fillable PDF pricing https://formesign.com/fillable/pricing.html Formsign Compliance pricing https://formesign.com/compliance/pricing.html

The invoices and receipts are automatically sent to the registered email address. You can also access it from the customer portal. Login to Formfacade using the registered email > click Account > list of our products will be displayed > click Manage plan > click Update plan to open your customer portal > you can view the billing history and download the invoices.

Hi David, You have subscribed to the Customize UI Basic plan. This plan is only suitable for occasional light use cases that require collecting files. You get a 10mb max size per file and only the form owner can access the files one at a time after they login with their google account. If your primary requirement is to collect files, you can upgrade to the file upload plan 10gb, 100gb or 1tb or the Formfacade Enhance plan. Once you subscribe to the file upload plan, you can enable unlisted links to automate access using Apps script, Zapier etc. You can also increase the max file size to up to 1gb per file (depends on the plan), the number of files per file upload question, restrict file types, enable unlisted links to allow anyone to access the files, add collaborators to provide access to specific users and use the Formfacade - File upload addon to sync the uploaded files to your google drive.

You can use the Add appointment option to set the list of available date and time slots. If you would like to limit the bookings per date & time slot, then you can set up the inventory option. Login to Neartail > click on the form to open it > Edit page will be displayed > In the Edit page, click on the Add appointment icon > enter the title, update the available date and time slots > click on the settings gear icon > click Inventory > enable the toggle button for Limit bookings per slot option > specify the number of users who can book each time slot and click Save.

Formesign is a paid product with a 7 day free trial. You get the first 20 responses free during this trial period. If you would like to use Formesign to collect signature after your trial ends or collect more than 20 responses, then you will have to subscribe to the Formesign paid plan. Duration of access and storage of collected e-signatures You need an active subscription to access Formesign and use your form to collect responses. Once your subscription is cancelled, you will not be to able to view the submitted responses or the signed documents in Formesign. You should download the signed documents or sync it to your drive. Business name You can customize the header, footer, logo, theme. These settings are for your account and it will applied to all the forms created using your account. - Header text (Business name) can be customised by free and paid users. - Header logo (applicable only for Minimal theme) can be customised by free and paid users. - Footer text can be customized by free and paid users. - Footer logo can be customised only by paid users. - Disclaimer and report abuse will always be displayed in the share link. Duration of form for collecting e-signatures The form will remain active as long as you have a subscription. If you do not subscribe after the trial, the form will no longer collect responses. Number of collaborators The subscription is linked with the email account used to subscribe to the paid plan. Only that account can be used to create the form and collect responses. You can add collaborators to provide access to your team. Please note that the collaborators will have to subscribe to the paid plan using their email account to continue using Formesign after their trial ends.

Hi Chris, You can use Formesign to collect signatures in your form. When the user signs the form and submits it, Formesign will automatically generate a signed document with signature based on your form. If you would like to customize the signed document, then you will have to use the Formesign - Fillable PDF addon. You can create a custom template using google docs. When the user fills the form and clicks on submit, Formesign will generate a document based on this template and show it as a consent screen. Users can review and click on Agree to submit their response. Formesign - Fillable PDF demo https://youtu.be/-IfgUmlwXK8 Formesign - Fillable PDF addon https://workspace.google.com/marketplace/app/formesign_fillable_pdf/189234873251 Formesign pricing (Esignature, Custom PDF template & more) https://formesign.com/compliance/pricing.html

Submit failed: Not able to update in google forms https://prnt.sc/C9idKb4uTbtI When the user submits the form, the response is recorded in Formfacade and Google Forms. If there are any issues with submitting the form or recording the responses in Google Forms, we show an error message to the user and also send a notification email to the form creator. The submit can fail because there is an issue with the form, internet connectivity issue etc. The notification email will include the error message, draft id, link to the response (abandoned or submitted). If the draft id is prefixed with the *, it indicates that the response has not been submitted. If it is prefixed with a #, it indicates that the response has been submitted. If the error for response shows "Not able to update this response in Google Forms", then this indicates that the submit was successful and the response was recorded in Formfacade, but it was not updated in Google Forms. Google Forms might reject the responses if it fails any response validations (incorrect answers, missing answers for required questions) or if you have enabled any of the features that require signin such as limit to 1 response, collect email address - verified input, send response receipts, response too large etc. You might have also noticed that sometimes Google Forms throws a "Something went wrong" error without giving any additional details. Request entity too large error https://prnt.sc/d2hkzBekDrAv You have added 28 paragraph questions in your form. When the user fills the answer for these paragraph questions along with other required questions in the form, the resulting response exceeds the size limit supported by google forms. That's why you are getting the entity too large error. To fix this, you can add a response validation for these paragraph questions to restrict the max characters or you can enable the option to not record the responses in google forms. Login to Formfacade > click on the form to open it > Edit page will be displayed > In the Formfacade Edit page, click on the form title to select it > click on the settings gear icon > Form settings page will be displayed > click Advanced > enable the toggle button for "Don't submit to google forms" and click Save. When this option is enabled, the responses will be recorded only in Formfacade.

Login to Formesign > click on the form to open it > Edit page will be displayed > click Responses > In the Responses page, click on the three dots icon next to the Submitted status > click Notify collaborators > setup wizard will be displayed > enter your email address and click Next > update the subject and click Next > update the message as required, click More and enable the attachment > click Next to complete the setup. When the user signs and submits the form, a notification email will be sent to your email with a copy of the signed form.

Hi Hoss, To change the name displayed in the header, you can update the business name in the Theme settings. Login to Formesign using the registered email account. Click on the form to open it. Edit page will be displayed. Click Preview. In the Preview page, theme settings will be displayed in the right pane. Click Page. Enter the required text in the Business name (header / account name), Footer (This site belongs to...), upload your logo and click Save. Please note that the theme settings are for your account and it will be applied for all the forms you create using your account.

When you use the Neartail templates to create your order form, the default currency is automatically set based on our locale. You can update the currency in your form. Login to Neartail > list of your forms will be displayed > click on the form to open it > Edit page will be displayed > In the Edit page, click on the gear icon for the submit section > Button settings page will be displayed > select the preferred currency and click Save.

When the user submits the form, the response is recorded in Formfacade and Google Forms. If there are any issues with submitting the form or recording the responses in Google Forms, we show an error message to the user and also send a notification email to the form creator. The submit can fail because there is an issue with the form, internet connectivity issue etc. The notification email will include the error message, draft id, link to the response (abandoned or submitted). If the draft id is prefixed with the *, it indicates that the response has not been submitted. If it is prefixed with a #, it indicates that the response has been submitted. If the error for response shows "Not able to update this response in Google Forms", then this indicates that the submit was successful and the response was recorded in Formfacade, but it was not updated in Google Forms. Google Forms might reject the responses if it fails any response validations (incorrect answers, missing answers for required questions) or if you have enabled any of the features that require signin such as limit to 1 response, collect email address - verified input, send response receipts, response too large etc. You might have also noticed that sometimes Google Forms throws a "Something went wrong" error without giving any additional details. You are getting this error because of missing answers for required questions. You have added additional questions in google forms, but these changes were not synced with Formfacade or the users had already started filling the form before these changes were made. If you submit a response now, it should work without any issues. Please try this and let us know.

You can enable the Notify respondent option in Formfacade to send confirmation emails to form respondents when they submit the form. This is possible only if you are collecting their email addresses. Formfacade does not have an option to CC other users in the confirmation email. However, you can use the Notify collaborators option to send a separate email to your team when new responses are received. Is your office administrator receiving an email from form.notify@mailrecipe.com? If so, they may have been set up to receive notifications using the Notify collaborators option. Check email status Login to Formfacade > click on the form to open it > Edit page will be displayed > click Responses > In the Responses page, click on the order to view the details > check the Additional details section. Does it display the email address for the Email collaborators? - By default, it will display the configure link that indicates that the emails have not been set up. - If the emails are configured and sent successfully, email addresses will be displayed. - Otherwise, it will display the error message or 📫 icon next to the email to indicate that the email was not delivered.

Google Forms does not have versioning. So, you cannot restore the deleted questions or sections. You will have to redo the score calculations. Login to Formfacade > click on the form to open it > Edit page will be displayed > In the Formfacade Edit page, click on the last question to select it > click on the + add question icon > a new question will be added below the selected question > enter the title "Total Score", select Short answer question type > click on the settings gear icon > Question settings page will be displayed > click Answer > enter the POINTS() formula in the Calculate option > select Hidden for the Appearance option and click Save. Formfacade - Assign points demo https://youtu.be/zberDwRdLv8

Hi Angeline, Neartail uses google signin. You will have to change the password for your google account.

Hi Jerry, When you subscribe to the paid plan, the profile picture will be automatically replaced by the logo you have uploaded. Some notes for your reference. ➢ Header text can be customised by free and paid users. ➢ Header logo (applicable only for Minimal theme) can be customised by free and paid users. ➢ Footer text can be customized by free and paid users. ➢ Footer logo can be customised only by paid users. ➢ Disclaimer and report abuse will always be displayed in the Formfacade share link.

Hi Katrina By default, there are four order status: Abandoned, Submitted, Completed, Trash. You cannot rename the default status, but you can choose to hide a default status. When you enable automated as well as manual payments in your form, the default order status will include Abandoned, Submitted, Paid, Completed, Trash. Abandoned orders If a user starts filling the form, but does not submit it, it will be displayed in the Abandoned status. These orders will be displayed only in the Neartail Orders page and it will not be included in Reports. Abandoned orders will have * prefixed to the order number in the Neartail Orders page. Submitted orders When the user chooses the automated payment option and submits the form, the order will be displayed under the Paid status. When the user chooses the manual payment option and submits the form, the order will be displayed under the submitted status. Once you verify the payment and update the payment status, it will be moved to the Paid status. These submitted orders will be recorded in Neartail and Google Forms. You can sync Google Forms responses to Google Sheets. Submitted orders will have # prefixed to the order number in the Neartail Orders page. The order numbers should be in sequential order. Trash orders You can move redundant orders to Trash. Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, you can drag and drop (place the cursor on the profile image/default icon to drag) orders to the Trash status or click on an order to view the details, select the Trash status from the dropdown list for the Move to option and click Submit. Delete orders The orders in Abandoned and Trash status will not be included in the Neartail Reports. You can enable the Privacy option to delete the orders in Trash status permanently. Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders> In the Orders page, click on the three dots next to the Abandoned or Trash status > You can enable or disable the privacy settings. When enabled, the orders in Abandoned and Trash status will be automatically deleted after 7 days. Please note that the Abandoned status will be hidden when the Privacy option is enabled.

Hi James, You can customize the footer, header, theme, logo, but please note that this is common for all the forms you create using your account. Customize header, footer, theme Login to Formfacade. Click on the form to open it. Edit page will be displayed. Click Preview. In the Preview page, theme settings will be displayed in the right pane. Click Page. Enter the required text in the Business name (header / account name), Footer option (replaces "This site belongs to...") and click Save. You can upload your logo (square image 1:1 aspect ratio) to replace the default profile picture in the footer.

Yes, you can use Formfacade - Assign points addon to assign different point values for each answer and calculate total scores for each section. Step 1: Customize using addon Open your form in google forms > click on the addon icon > click Formfacade - Assign points > click Configure score > setup wizard will be displayed > skip the quick step to assign points by clicking Next > uncheck the option to record the score and display it in the confirmation message, click Next > click Proceed Step 2: Assign points for each question Login to Formfacade > click on the form to open it > Edit page will be displayed > In the Formfacade Edit page, click on a question to select it > click on the settings gear icon > Question settings page will be displayed > click Answer > Answer settings page will be displayed > assign the points for answer choices and click Save. Repeat the steps for other questions in the form. Step 3: Calculate Section Scores Add a short answer question at the end of each section and use the POINTS(SECTION) formula in the Calculate option for that question to calculate the section score. Instructions below. In the Formfacade Edit page, click on the last question in the first page in your form > click on the + add question icon > a new question will be added below the selected question > enter the title "Section Score", select Short answer question type > click on the settings gear icon > Question settings page will be displayed > click Answer > enter the POINTS(SECTION) formula in the Calculate option > select Hidden for the Appearance option and click Save. Repeat the steps for other sections in your form. Calculate section scores https://formfacade.com/calculate/assign-points-calculate-scores-for-each-section-google-forms.html Formfacade - Assign points demo https://youtu.be/zberDwRdLv8 Formfacade - Assign points addon https://workspace.google.com/marketplace/app/formfacade_assign_points/706030115252

Hi Dayo, Currently, Neartail supports Stripe (Card, Apple Pay) and PayPal for automated payments. Stripe is not yet available in Nigeria. Paystack integration is part of the roadmap.

You have added a dropdown field "Registration fees" that has answer choices with $ amounts. Please delete this dropdown field and use the add product option to set up the registration fees. Delete "Registration fees" dropdown field Login to Neartail > click on the form to open it > Edit page will be displayed > In the Neartail Edit page, click on the "Registration fees" dropdown field to select it > click on the trash icon to delete this field. Add product In the Neartail Edit page, click on the Add product icon > a new product will be added below the selected field > enter the title "Registration fees", select "Sold by variants" product type, enter the default price $50, set max quantity to 1 and enter the different options -- Single, Couple, One parent and one child, Family of 3, Family of 4, Family of 5, Family of 6 and Family of 7 -- as variants (see attached screenshot below) > click on the settings gear icon > Product settings page will be displayed > click Variant price and enter the price for the different variant options > click Save.

You have selected the Colorful theme. In the Colorful theme, the banner image will be set as a cover image that will be displayed at the top. The banner image has an overlay depending on the primary, secondary color. Cover style is applied to the banner image so that it keeps the aspect ratio and fills the given dimension depending on the screen size. Users will have to click on the start button to view the form. If you would like to display the banner image as is and automatically resize based on the device, please use the Minimal theme. In the Minimal theme, the banner image will be displayed above the form title. Users will directly see the form when they open the link. You can set the primary color that will be used for the button and the secondary color will be set as the background color for the page. Select theme Login to Formfacade. Click on the form to open it. Edit page will be displayed. Click Preview. In the Preview page, Theme settings page will be displayed on the right pane. Select Minimal theme. Click Page. Enter the required text in the Title (header), Footer option (replaces "This site belongs to...") and click Save. You can upload your logo to replace the default profile picture.

Hi Jessica, when you make a copy of the form that is closed, the copied form will also be closed by default. You will have to open the form to start accepting responses. Reopen form Login to Neartail > list of your forms will be displayed in the Forms dashboard > click on the more option for the form you would like to use > click Reopen > confirmation popup will be displayed > click Yes to open the form and allow users to submit it. Copy form, Edit form & Open form When you click on the Make a copy option, popup to rename the form will be displayed > enter the form name and click Proceed > Edit page will be displayed > You will be able to make edits to the closed form > To start accepting responses, click on the form title to select it > click on the settings gear icon > Form settings page will be displayed > click Advanced > disable Close this form option and click Save.

Hi Colin, When you use the Formfacade share link or the embed code to collect responses, the responses are recorded in Formfacade and Google Forms. If you would like to create a HIPAA compliant form, then you should subscribe to the HIPAA form paid plan. HIPAA Form https://formesign.com/hipaa/

Hi Charlie, If your primary requirement is to collect files, you should subscribe to the file upload plan 10gb, 100gb or 1tb. You will be able to increase the max file size to upto 1gb per file (depends on the plan), the number of files per file upload question, restrict file types, enable unlisted links to automate using Apps script or Zapier, add collaborators to provide access to specific users and use our addon to sync the uploaded files to your google drive. Restrict file types Login to Formfacade > click on the form to open it > Edit page will be displayed > In the Formfacade Edit page, click on the file upload question to select it > Question settings page will be displayed > click Answer > add the list of allowed extension types and click Save.

Hi Kapla, You can enable the privacy option to delete the responses in Abandoned and Trash status permanently. Login to Formfacade > click on the form to open it > Edit page will be displayed > click Responses > In the Responses page, click on the three dots next to the Abandoned or Trash status > You can enable the privacy settings and click Save. When enabled, the responses in Abandoned and Trash status will be automatically deleted after 7 days. Please note that the Abandoned status will be hidden when the Privacy option is enabled.