Ask questions about our products
Cant able to customize the form
Hi - What is the issue you are facing with customizing the form? Are you getting any error messages? Please share a screenshot of the error along with the relevant details.
I want to add an email to receive our monthly invoice
Hi - There is no account linked with your email address. Which email address did you use to subscribe to the paid plan? Please send an email to support@formfacade.com with the relevant details.
I want to remove the message "Form responses limit reached. Upgrade Now" from below all the forms on my website. Please remove it from every form.
Hi Muhammad, You have reached the max response limit for the free plan. That's why the message "Form responses limit reached. Upgrade Now" is displayed in your form. If you would like to continue using the form to collect responses, you can subscribe to the paid plan.
Can i change the link to my form that has my company name in it?
Theme settings Header, footer, logo, theme settings are for your account. These settings will be applicable for all the forms you create using your account. If you would like to update it, please follow the instructions below. Login to Neartail. Click on the form to open it. Edit page will be displayed. In the Edit page, click on the profile name in the top right corner. Click Change theme. Theme settings will be displayed in the Preview page. Click Page. Enter the required text in the Title (header / account name), Footer option (replaces "This site belongs to..."), upload the logo and click Save. Create a website You can create a website for your account and use the website link to collect responses. If you need a custom domain, you can subscribe to the site builder plan that allows you to map your custom domain. Login to Neartail > click on the form to open it > Edit page will be displayed > click Share > In the Share page, click Website > enter the custom name and click Create website. Please note that once created, the name cannot be changed.
Hello, I added a separate field for entering the postcode, address, name and phone number. But for some reason, it doesn't appear in line items while trying to generate the delivery report. Postocde is not available to drag and drop. Can you help to fix that?
Print consolidated orders list for delivery Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, click on the three dots more icon next to the Submitted status > click Print > select the number of orders by sliding the scale and click Print. The information included in this report is based on the fields mapped in the summary and customer settings page. To update them, login to Neartail > click on the form to open it > Edit page will be displayed > In the Neartail Edit page, click on the form title to select it > click on the settings gear icon in the top right corner > Form settings page will be displayed > click on the configure key fields icon next to the Save button in the bottom right corner > Summary settings page will be displayed > click Customer > In the Customer page, select the relevant fields for the Name, Phone, Email, Address, Delivery zone, Remarks option and click Save. You can choose to map the postcode field to the delivery zone or remarks option so that it is included in the report.
how to enable search button in my form?
Hi - If you have created a multi-page form, you can enable the quick navigation for categories and the search option. Please note that a category page must have at least one product with name, price and image. Login to Neartail > click on the form to open it > Edit page will be displayed > In the Neartail Edit page, click on the 9 dots grid icon on the bottom right corner at the end of a section > Show categories settings page will be displayed > check all the listed category pages and click Save. The search option will be displayed on the top right corner next to the cart icon in the header. Note: Currently the search feature is not supported in the near.tl/... website. This feature is part of the roadmap.
I am trying to add my colleague as a co-editor on a form, and it is telling her she has to upgrade her plan. I have already paid for the upgraded plan. How can she access the form and the orders?
Hi Lisette, the subscription is linked to the email account used to subscribe to the paid plan. Only that account can customize the form and collect responses without restrictions. Your colleague will need to subscribe to the paid plan using her email account to access Neartail after the trial ends.
Submitted a ticket but have not heard back.
Hi - We replied to your post the same day on 22-Aug. Please refer to the link below. https://near.tl/support/forum/support/-wanted-to-know-if-formfacade-allows-for-multiple-.-O4vJDFMbR-Mp9oakpxg.html
No puedo modificar el color secundario
Hi - Is the selected color in the theme settings not applied correctly in your form or are you getting error messages when you try to update the color? Please share the relevant details so that we can check and help you with this.
Is there a way to change the email associated with the account? Or can we port over the existing forms to a newly created account? We're trying to find a way to avoid my photo from showing at the bottom of the form.
Hi Jordan, Login to Formfacade. Click on the form to open it. Edit page will be displayed. In the Edit page, click on the profile name in the top right corner. Click Change theme. Theme settings page will be displayed in the Preview page. Click Page. Upload the logo (replaces the default profile picture in the footer) and click Save. You can also enter the required text in the Title (header / account name), Footer option (replaces "This site belongs to...") to update the header, footer text. Note: Formfacade uses google signin. It does not have the option to change the email address associated with your Formfacade account. If you would like to use a different email account, then you will have to subscribe to the paid plan using the preferred email account and cancel the existing subscription.
what are the disadvantages of the free version? what can I get with the free version?
When you install the addon/create an account, we automatically enable a 7 day trial. After the trial ends, you will be on the free plan. In the Formfacade free plan, you can use one form and collect up to 20 responses per month. You can view the submitted responses in Google Forms. Please note that only the basic Embed feature is part of the Formfacade Free plan. If you would like to use the paid features such as customize UI, file upload, score calculations, redirect on submit, tasks, email notifications etc or collect more than 20 responses per month, you can choose to subscribe to the paid plan.
I am not able to get a response email.
You can setup email notifications directly in Neartail. For detailed instructions, please refer to the help articles below. Send confirmation email to customers when they submit their order https://neartail.com/order-form/send-confirmation-emails-to-customers.html Send notification email to your team for new orders https://neartail.com/order-form/receive-notification-emails-for-new-orders.html If you have setup notifications, but you are not receiving emails, login to Neartail > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, click on the order to view the details > check the Additional details section. Does it display the email address for the Email respondents? Please check and share a screenshot. - By default, it will display the configure link that indicates that the emails have not been set up. - If the emails are configured and sent successfully, email addresses will be displayed. - Otherwise, it will display the error message or 📫 icon next to the email to indicate that the email was not delivered.
Embedding a form into my website. When I embed a form into my website, on the mobile viewer as I go through the different pages of them form, when I submit to go to the next page, it doesn’t automatically pop back up to the top of the form. So sometimes if the next pages form is short, it looks like the screen is empty. Is there a way to correct this?
Wix embeds the form as an iframe. You should set the iframe height to not exceed the viewport height. This will ensure that the form is displayed properly when the user uses the back, next button for navigation and also when they click on the add file button for file upload.
I cannot send automated receipt to customers.
You can setup confirmation emails in Neartail. Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, click on the three dots more icon next to the Submitted status > click Notify respondent > setup wizard will be displayed > follow the prompts to setup the confirmation emails. Once it is done, submit a response to test it. Send confirmation email to customers https://neartail.com/order-form/send-confirmation-emails-to-customers.html Email content You can customize the message to include payment details, delivery instructions etc and use either of these formulas in the email message to show an order summary. ${BILL()} This will show a summary of the products ordered in the bill format. It will include the product name, quantity, unit price and amount ${response()} This will show a summary of all the answers in the form (products ordered + other fields in the form such as contact details, address etc) If you are facing any issues, please share the details.
Hello, I would like to apply a supplier code per variant that I'm selling. Is this possible?
Hi Abigail, you can apply a supplier code only for a product. All the variants will be linked with the same supplier code added for that product.
I would like to be able access images uploaded to a form via the API. Can the image URLs be accessed publicly or via an API key? Can formfacade send form submissions including images as a webhook, or an email with images attached? Thanks, Kofi
Hi Kofi, if you would like to collect files and access them via Apps script or allow anyone with the link to access the files, you can subscribe to the Formfacade file upload plan and enable unlisted links.
We cannot receive email notifications for both respondents and collaborators, kindly assist with this. We already sent an email related to it.
Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, click on the order to view the details > check the Additional details section. Does it display the email address for the Email respondents/Collaborators? Please check and share a screenshot. - By default, it will display the configure link that indicates that the emails have not been set up. - If the emails are configured and sent successfully, email addresses will be displayed. - Otherwise, it will display the error message or 📫 icon next to the email to indicate that the email was not delivered.
Is there a way to add line breaks to the answers options on a multiple choice question? (note: I am also using the scoring add on)
Hi Paul, you cannot add line breaks to the answer options in a multiple choice question in Google Forms or Formfacade. A workaround is to use symbols like slashes (/) or commas to separate the text within the same option.
why does the changes in one form is also applying in the other? How to fix it?
Hi Arya, the header, footer, logo, theme settings are for your account. It will be applicable for all the forms you create using your account.
Regarding the number of monthly responses for the BASIC plan, I remember that it used to be 1000 responses, but when did it change to 100 responses?
The pricing plans and the response limits were updated in August / September last year. This change did not affect existing customers with an active subscription. If you subscribed after the pricing plans were updated, the new response limits will be applicable.
Currency can't be changed; I wasn't able to set the currency to MYR since I am in Malaysia. It was auto-set to SGD. How do I do it?
Hi Nik, Login to Neartail > click on the form to open it > Edit page will be displayed > In the Edit page, click on the settings gear icon next to the submit button > Button settings page will be displayed > select the preferred currency and click Save.
Hello, is it possible to know if I am using any paid feature with this form? Thank you
Hi Andrea, you have added calculations in your form. This is a paid feature. You will have to subscribe to the paid plan to continue using Formfacade after the trial ends.
My credit card was cloned. I entered another payment method, but my account is blocked and I cannot review the payment methods.
Your subscription could not be renewed on 12-August-2024 and it was automatically cancelled. Please login using your email account and subscribe to the paid plan using your card directly on our website. Formfacade Enhance plans https://formfacade.com/enhance/pricing.html Formfacade Customize UI plans https://formfacade.com/website/pricing.html
After some of my customers place an order There is normal display in the background of formfacade BUT No data is imported into certain cells of the GOOGLE spreadsheet
Thanks for the screenshots. When the user fills the form and submits it, the responses will be recorded in Formfacade and Google Forms. You can sync the responses to google sheets. Could you please check if the response #63 is recorded correctly in Google Forms and matches with the response in Formfacade.
How do I make a order number like this (PK1000)
Neartail automatically generates a unique order number when the user places an order. The order number starts from 1 and it is incremented by 1 for each new order. Please note that this order number cannot be customized or reset.
How to change the print order format? 1. Font enlargement, 2. When there are many order items, you can display the information of each item in the same column. Thanks.
Hi Anna, you cannot change the font size or the format of the print option. Print individual orders If you would like to print the individual orders, login to Neartail > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, click on an order to view the details > click on the three dots more icon and click Print. Note: By default, the Orders page will show the first 10 orders in any status. You can click on the More option at the bottom of the last order to load more orders. Print consolidated orders list for delivery Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, click on the three dots more icon next to the Submitted status > click Print > select the number of orders by sliding the scale and click Print.
I am trying to reorder questions in a form using neartail and cannot figure out how to do it - I have the questions I need, I just want to change the order.
Rearrange products, fields, pages
Is there a free option ?
Hi Jeylani, Formesign is a paid product with a 7 day free trial. You get the first 20 responses free during this trial period. You will have to subscribe to the paid plan to continue using it after the trial ends.
Hello, I wanted to know if that is only 10 forms total or a month? Or 25 total or a month?
Hi Charles, the number of forms allowed in the Basic plan is a total of 10 forms at any given time, not per month. In the Premium plan, you can create up to 25 forms in total. You can keep these forms active as long as you are subscribed to the plan. If you need to create new forms, you can delete existing ones to make room for new ones or upgrade to the next pricing plan.
I currently have a subscribed to a product for a month. if I cancel my plance will I still have access to look at the images and information entered?
When you cancel your subscription, you will still have access to the Formesign during your subscription period until the end of that billing cycle. After that, you will not be able to access Formesign, but you can view the files synced to your google drive folder and the responses synced to google sheets. If you haven't setup the sync in the form, you should download the files and sync the responses before cancelling the subscription.
I cannot apply the add-on into my form
Install addon If you have logged in with multiple google accounts in your browser, sometimes the addons may not be installed properly. Open an incognito window in your Chrome browser, login with your google account and install the addon. It should work. Missing menu options If you open your Google Form, click on the add-on icon and select Formesign (or any addon) immediately, sometimes only the Help option is displayed in the menu. This is a Google Workspace issue. Please try clicking on the add-on icon a few mins after opening your Google Form (once the form is loaded); the Formesign menu options will be displayed. Once you configured your form using the Formesign addon, you will have to use the Formesign share link to collect signatures. If you are facing any other issue with the addon, could you please share the details along with the screenshot of error messages.
Frequently Asked Questions
Hello! Why do some say completed and others read PAID, I am not understanding the difference. Is there something I need to do?
Hi Katrina By default, there are four order status: Abandoned, Submitted, Completed, Trash. You cannot rename the default status, but you can choose to hide a default status. When you enable automated as well as manual payments in your form, the default order status will include Abandoned, Submitted, Paid, Completed, Trash. Abandoned orders If a user starts filling the form, but does not submit it, it will be displayed in the Abandoned status. These orders will be displayed only in the Neartail Orders page and it will not be included in Reports. Abandoned orders will have * prefixed to the order number in the Neartail Orders page. Submitted orders When the user chooses the automated payment option and submits the form, the order will be displayed under the Paid status. When the user chooses the manual payment option and submits the form, the order will be displayed under the submitted status. Once you verify the payment and update the payment status, it will be moved to the Paid status. These submitted orders will be recorded in Neartail and Google Forms. You can sync Google Forms responses to Google Sheets. Submitted orders will have # prefixed to the order number in the Neartail Orders page. The order numbers should be in sequential order. Trash orders You can move redundant orders to Trash. Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, you can drag and drop (place the cursor on the profile image/default icon to drag) orders to the Trash status or click on an order to view the details, select the Trash status from the dropdown list for the Move to option and click Submit. Delete orders The orders in Abandoned and Trash status will not be included in the Neartail Reports. You can enable the Privacy option to delete the orders in Trash status permanently. Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders> In the Orders page, click on the three dots next to the Abandoned or Trash status > You can enable or disable the privacy settings. When enabled, the orders in Abandoned and Trash status will be automatically deleted after 7 days. Please note that the Abandoned status will be hidden when the Privacy option is enabled.
Can I remove or edit my name at the bottom of my form? "Created by_______"
Hi James, You can customize the footer, header, theme, logo, but please note that this is common for all the forms you create using your account. Customize header, footer, theme Login to Formfacade. Click on the form to open it. Edit page will be displayed. Click Preview. In the Preview page, theme settings will be displayed in the right pane. Click Page. Enter the required text in the Business name (header / account name), Footer option (replaces "This site belongs to...") and click Save. You can upload your logo (square image 1:1 aspect ratio) to replace the default profile picture in the footer.
Hello, I am getting two errors on my form, when fully submitted, here are two screenshots: 1. Right at submit: https://prnt.sc/C9idKb4uTbtI 2. Another error note, which also happens on submit: https://prnt.sc/d2hkzBekDrAv Thank you!
Submit failed: Not able to update in google forms https://prnt.sc/C9idKb4uTbtI When the user submits the form, the response is recorded in Formfacade and Google Forms. If there are any issues with submitting the form or recording the responses in Google Forms, we show an error message to the user and also send a notification email to the form creator. The submit can fail because there is an issue with the form, internet connectivity issue etc. The notification email will include the error message, draft id, link to the response (abandoned or submitted). If the draft id is prefixed with the *, it indicates that the response has not been submitted. If it is prefixed with a #, it indicates that the response has been submitted. If the error for response shows "Not able to update this response in Google Forms", then this indicates that the submit was successful and the response was recorded in Formfacade, but it was not updated in Google Forms. Google Forms might reject the responses if it fails any response validations (incorrect answers, missing answers for required questions) or if you have enabled any of the features that require signin such as limit to 1 response, collect email address - verified input, send response receipts, response too large etc. You might have also noticed that sometimes Google Forms throws a "Something went wrong" error without giving any additional details. Request entity too large error https://prnt.sc/d2hkzBekDrAv You have added 28 paragraph questions in your form. When the user fills the answer for these paragraph questions along with other required questions in the form, the resulting response exceeds the size limit supported by google forms. That's why you are getting the entity too large error. To fix this, you can add a response validation for these paragraph questions to restrict the max characters or you can enable the option to not record the responses in google forms. Login to Formfacade > click on the form to open it > Edit page will be displayed > In the Formfacade Edit page, click on the form title to select it > click on the settings gear icon > Form settings page will be displayed > click Advanced > enable the toggle button for "Don't submit to google forms" and click Save. When this option is enabled, the responses will be recorded only in Formfacade.
Does this add-on allow a Google Form to be embedded into a website if the file upload feature is part of the form?
Yes, you can use the Formfacade addon to embed a google form with file upload on your website. Google Forms file upload requires login. You must customize your google form using the Formfacade addon to convert this into a html file upload to allow users to upload files without login. You can subscribe to the Formfacade - Embed paid plan. This plan is suitable for occasional light use cases that require collecting files. You get a 10mb max size per file with a total file storage of 1gb. Only the form owner can access the files one at a time after they login with their google account. Formfacade - Embed https://formfacade.com/embed/pricing.html If your requirement is to collect large files and collaborate with your team, you should also subscribe to the file upload plan 10gb, 100gb or 1tb. You can increase the max file size to up to 1gb per file (depends on the plan), the number of files per file upload question, restrict file types, enable unlisted links to allow anyone to access the files, add collaborators to provide access to specific users and use our addon to sync the uploaded files to your google drive. Formfacade - File upload https://formfacade.com/file-upload/pricing.html Convert to html file upload + Sync to drive https://formfacade.com/file-upload/google-forms-file-upload-sync-to-google-drive.html