Hi - If you open your form in Google Forms, click on the addon icon and select Neartail (or any Google Workspace addon) immediately, sometimes only the Help option will be displayed in the menu. This is a Google Workspace issue. Please try clicking on the addon icon a few minutes after opening your google form (wait for the form to load); the addon menu options will be displayed.

Hi Alex, Neartail is a paid product with a 7 day free trial. You get the first 20 orders free during this trial period. If you would like to continue using Neartail after the trial ends or collect more than 20 orders, you will need to subscribe to the paid plan.

Hi Nouf, you are getting this error because the google form has been deleted. Please restore this from the Trash folder if it has not been permanently deleted. Otherwise, you will have to create a new form.

Hi - If you use the Formfacade share link to collect responses, the disclaimer and the report abuse option will be displayed and it cannot be removed. You can choose to embed the form on your website to remove it from the form. Related announcement: https://near.tl/support/forum/announcement/new-updates-to-enhance-form-security.anc-2dc67a24-484d-4899-aaa0-384be6096aba.html

Hi Linda, you have mapped the home page as the checkout page in your form. That's why users are taken to the home page when they click on the proceed button in the cart page. Login to Neartail > click on the form to open it > Edit page will be displayed > In the Edit page, click on the 9 dots grid icon on the bottom right corner at the end of a section (see screenshot below) > select the preferred page for the "Configure the checkout page" option and click Save.

Hi Amanda, you can set up your form to provide a pick up, delivery option and charge a delivery free based on the selected option. Currently, we do not have the option to disable the delivery option based on order amount, but we can dynamically set the minimum order amount and add a response validation to enforce it. Please follow the steps below to set up the pick and delivery options. Add pick up, delivery option Login to Neartail > click on the form to open it > Edit page will be displayed > In the Neartail Edit page, click on the Email question to select it > click on the + Add question icon to add a new question below the selected Email question > enter the title "Delivery or Pick up", select Multiple choice question type > enter Delivery and Pick up as the two answer choices in that order. Set minimum order amount In the Neartail Edit page, click on the + Add question icon to add a new question > enter the title "Min order amount", select Short answer question type > click on the settings gear icon > Question settings page will be displayed > click Answer > click Get help > paste the below text and click Create > the formula to set the minimum order amount will be added in the Calculate option > click Save. CHARGE(Delivery or Pick up, 30, 0) Calculate delivery fee In the Neartail Edit page, click on the Add price field icon > select Delivery fee, click Next > select Custom calculation, click Next > enter the below text and click Create. CHARGE(Delivery or Pick up, 10, 0) Calculate total amount In the Neartail Edit page, click on the Add price field icon > select Net amount, click Next > select Standard calculation using NETTOTAL() formula, click Next > click Create. Add response validation for order amount In the Neartail Edit page, click on the Order amount question to select it > click on the settings gear icon > Question settings page will be displayed > click Answer > click Configure for the validation option > select Number > select Greater than or equal to > enter 30 and click Save. If you prefer, you can add a custom error message. Please try this and confirm.

Hi Pam, near.tl website is indexed by the search engines. Since you have created a near.tl website for your account, your users will be able to search and find your order form on the web.

Hi Bruce, you can use the Add product option in the Neartail Editor to setup items with price. Login to Neartail > click on the form to open it > Edit page will be displayed > In the Neartail Edit page, click on the add product icon > enter the product title > select Sold by Variants for the product type > enter the different option as variants > click on the settings gear icon > Product settings page will be displayed > click Variant price > enter the prices for different variants > if required, enable the "Allow users to select multiple variants" option > if the users can select only one quantity for each variant option, you can delete the default quantity options 2, 3, 4, 5 and click Save.

Formfacade - Assign points is an addon for Google Forms. You can install it from the Google Workspace marketplace (see link below). Once you install it, open your form in google forms > click on the addon icon > click Formfacade - Assign points > click Configure score to assign different points for answer choice and add score calculations in your google forms. Note: [1] If you have logged in with multiple google accounts in your browser, sometimes the addons may not be installed properly. Open an incognito window in your Chrome browser, login with your google account, install the addon and then configure your form. [2] If you open your Google Form, click on the add-on icon and select Formfacade (or any addon) immediately, sometimes only the Help option is displayed in the menu. This is a Google Workspace issue. Please try clicking on the add-on icon a few mins after opening your Google Form (once the form is loaded); configure score and other addon menu options will be displayed Formfacade - Assign points addon https://workspace.google.com/marketplace/app/formfacade_assign_points/706030115252 Demo video (Score calculations) https://youtu.be/zberDwRdLv8

You can use the Formfacade Assign points addon to assign different points for answer choices and add score calculations in your google forms. When the user completes the form, it will automatically calculate the score based on the points assigned for the answer choices. For detailed instructions, please refer to the links below. Calculate total score (add points for all questions the form) https://formfacade.com/calculate/assign-different-points-for-each-answer-in-multiple-choice-question-and-calculate-total-score.html Demo video https://youtu.be/zberDwRdLv8 Formfacade - Assign points addon https://workspace.google.com/marketplace/app/formfacade_assign_points/706030115252 Note: You will have to use the Formfacade share link to collect responses. Otherwise, customization and score calculations will not work. When the user submits the form, you can view the responses along with the calculated scores in Formfacade Responses page and Google Forms. You can also sync responses to Google Sheets.

Hi Palle, You can use the Formfacade Assign points addon to assign different points for answer choice and add score calculations in your google forms. For detailed instructions, please refer to the links below. Calculate total score (add points for all questions the form) https://formfacade.com/calculate/assign-different-points-for-each-answer-in-multiple-choice-question-and-calculate-total-score.html Demo video https://youtu.be/zberDwRdLv8 Formfacade - Assign points addon https://workspace.google.com/marketplace/app/formfacade_assign_points/706030115252 Note: You will have to use the Formfacade share link to collect responses. Otherwise, customization and score calculations will not work. When the user submits the form, you can view the responses along with the calculated scores in Formfacade Responses page and Google Forms. You can also sync responses to Google Sheets.

Hi - To clear the abandoned and submitted responses in Formfacade, you will have to manually delete them in Formfacade. Delete responses You can move redundant responses to Trash status. These responses will not be included in the Reports. If the Strict privacy is enabled, these responses will be permanently deleted after 7 days. Login to Formfacade > click on the form to open it > Edit page will be displayed > click Responses > In the Responses page, you can drag and drop (place the cursor on the profile image/default icon to drag) responses to the Trash status or click on an response to view the details, select the Trash status for the Move to option and click Submit. Enable Strict Privacy to delete responses You can enable the privacy option to delete the responses in Abandoned and Trash status permanently. Login to Formfacade > click on the form to open it > Edit page will be displayed > click Responses > In the Responses page, click on the three dots next to the Abandoned or Trash status > You can enable the privacy settings and click Save. When enabled, the responses in Abandoned and Trash status will be automatically deleted after 7 days. Please note that the Abandoned status will be hidden when the Privacy option is enabled. Note: Deleting responses in Formfacade will not reset the unique response number generated after submit.

Hi Beronica, If you enabled Stripe payments in your form, the payments from your users will be made to your bank account setup in Stripe. You can refer to the Stripe help article for payout schedules (see link below). Stripe transactions and payouts Login to Stripe > click Payments > You will be able to view all the transactions. You can also click Balances to view the balances and payout schedules. View orders in Neartail Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, click on the order to view the details > Order summary including the payment details will be displayed > you can click on the payment reference id to view the transaction in Stripe. Payout schedules https://support.stripe.com/questions/common-questions-about-payout-schedules

Please make the following changes to fix the issues with delivery calculation. [1] If you add any dollar amount in the description for a question, it will be used in the amount calculation. Since you have added "Free delivery for orders above $75, else a $12 delivery fee will apply" in the description, this question is being considered as a product with a price of $12 and used in the amount calculation. To fix this, you can remove the dollar amounts in the description or, if it is a must, then you can use the currency code or words instead of the $ currency symbol. For example, "Free delivery for orders above 75 dollars, else a 12 dollar delivery fee will apply". Login to Neartail > click on the form to open it > Edit page will be displayed > In the Neartail Edit page, click on the "Select Delivery Option" question to select it > click on the description and update it to "Free delivery for orders above 75 dollars, else a 12 dollar delivery fee will apply" > I'd recommend you to change the question title to "Delivery Fee" instead of using "Select Delivery Option" [2] The delivery fee is based on the order amount. So, the delivery fee question must be added after the order amount question. You must rearrange these two fields in the form. In the Neartail Edit page, click on the "Delivery Fee" question to select it > click on the settings gear icon for this question > Question settings page will be displayed > click on the rearrange questions icon next to the Save button in the bottom right corner > drag and drop this delivery fee question below the order amount question. [3] You must add the order amount and delivery fee to calculate the total amount. In the Neartail Edit page, click on the Add price field icon > select Net amount, click Next > select Standard calculation using NETTOTAL() formula, click Next > click Create. Please try this and confirm.

Hi Joshua, when you add a product, you can select the Sold by Variant product type to setup items that come in different sizes, flavours etc. Add product with variants Login to Neartail > click on the form to open it > Edit page will be displayed > In the Neartail Edit page, click on the Add product icon > enter the product title, select "Sold by Variant" for the product type > enter the variants, price to setup the product. Please refer to the example in the attached screenshot. Your form has two products with variants -- Sourdough Chocolate and Sourdough Cinnamon. If you are facing any issues with these products, please share the relevant details and we will check it.

Hi Amanda, the setup for both PayPal and Venmo automated payments is done through PayPal, as Venmo is a service provided by PayPal. To enable automated Venmo payments, you need to connect your PayPal Business account. Enable Venmo Payments Login to Neartail > click on the form to open it > Edit page will be displayed > In the Neartail Edit page, click on the settings gear icon for the submit (Place order) section > Button settings will be displayed > click Enable payments > The payment options supported in your country will be displayed > click on the "Configure" link for the Venmo option listed under Automated payments > You will be redirected to connect your PayPal Business account. Follow the prompts to complete the setup and click Save. Note: Reference Transactions option must be disabled for automated Venmo payments. Instructions below. Log in to PayPal: Go to the PayPal website and log in to your account > Go to the Account Settings: Click on the gear icon (Settings) at the top right corner of the page. > Access Payments Settings: In the Settings menu, go to the “Payments” tab. > Manage Pre-approved Payments: Click on “Manage pre-approved payments.” > Find Reference Transactions: Look for the section related to Reference Transactions or recurring payments. > Disable Reference Transactions. Once you have connected your PayPal Business account, users will be able to make payments via Venmo. The payments will be processed through PayPal, and you will be able to see the transactions in your PayPal account.

HI Sarah, If you would like to collect payments immediately when the user submits the form, then login to Neartail > click on the form to open it > Edit page will be displayed > In the Edit page, click on the settings gear for the Place order (submit) section > Button settings page will be displayed > select Disable for the "Pay on approval with hold payment" option and click Save.

When you enable payments in your form, you must configure at least one of the automated or annual payment methods. Otherwise, an error message will be displayed when the user submits the form. Login to Neartail > click on the form to open it > Edit page will be displayed > In the Neartail Edit page, click on the settings gear icon for the Submit section > Button settings page will be displayed > disable the payments or configure one of the payment methods and click Save.

Hi Devorah, Formfacade supports only public forms. When you use the Formfacade share link or the embed code to collect responses, users can complete the form and submit it without login. I have replied to your other post with the instructions to add the score calculations and the conditional message based on score. Please refer to the link below. https://near.tl/support/forum/formfacade/i-cant-figure-out-how-to-score-my-quiz-heres-the-r.-O7fDja9n9DZHizYRav3.html

Hi Sara, You can use Formfacade - Assign points to assign different points for answer choices and calculate scores in your form. Calculate Section Scores Add a short answer question at the end of each section and use the POINTS(SECTION) formula in the Calculate option for that question to calculate the section score. Instructions below. Login to Formfacade > click on the form to open it > Edit page will be displayed > In the Formfacade Edit page, click on the last question in the Trust section in your form > click on the + add question icon > a new question will be added below the selected question > enter the title "Trust Section Score", select Short answer question type > click on the settings gear icon > Question settings page will be displayed > click Answer > enter the POINTS(SECTION) formula in the Calculate option > select Hidden for the Appearance option and click Save. Repeat the steps for other sections in your form. Calculate Overall Score At the end of the form, add another short answer question for the overall score. You can use the POINTS() formula to add the points for all the questions in the form to calculate the total score. Display scores on submit You can customize the confirmation message to include the calculate scores. Select "Custom message" for the Submit section. You can use the @ icon in the message editor to include the section scores and the overall score.

Yes, you can shuffle the order of questions. Open your form in google forms > click Settings > click Presentation > enable Shuffle question order > click on the addon icon > click Formfacade - Assign points > click More options > click Update to sync the changes with Formfacade.

You have created your form in google forms and used the Formesign addon to add signatures in your form. When you use the Formesign share link to collect responses with signatures, it will be recorded in Formesign and Google Forms. You can sync google forms responses to google sheets. This is a google forms feature.

Hi - You have signed up using a personal gmail account, but you are using the FedEx logo in your forms. Could you please send an email from your FedEx / Falcon express Qatar work email to support@formfacade.com so that we can verify your identity and whitelist your account Note: We sent an email to you yesterday and also sent a follow up email, but we haven't received any response yet.

Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, click on the order to view the details > check the Additional details section. Does it display the email address for the Email collaborators? Please check. - By default, it will display the configure link that indicates that the emails have not been set up. - If the emails are configured and sent successfully, email addresses will be displayed. - Otherwise, it will display the error message or 📫 icon next to the email to indicate that the email was not delivered.

Formesign does not offer a one-time purchase option. When you subscribe to the paid plan, you can either choose the monthly or annual option. Monthly subscription is automatically renewed each month. You can cancel it anytime. Annual subscription is a 12 month commitment and it is non refundable. If you need it for a short period, you can opt for the monthly subscription and cancel it after your desired usage. When you cancel your subscription, it will be valid till the end of the subscription period.

You will have to subscribe to the Formfacade Assign points or the Formfacade Enhance paid plans to continue using your form after the trial ends.

Unlike google forms, the validations in Formfacade will be performed when a user clicks on the next or the submit button in a section. The validations you have added for the checkboxes question in your form are working correctly (see attached screenshot below). If you are facing any specific issues with validations, please share the screenshot of the validation that you have added along with the sample response for which it is not working correctly in your form.

Hi Sarah, The pricing depends on the product / features you need. If you just need to create an order form with amount calculations and collect payments, you can subscribe to the Neartail order forms paid plan. Neartail order form pricing https://neartail.com/google-order-forms/pricing.html If you need to create custom workflow to manage orders, send email notifications for custom status, take offline orders using POS, create website and more, you can subscribe to the Neartail enable paid plans. Neartail Enable pricing https://neartail.com/enable/pricing.html

Hi Charlene, you can export the orders to google sheets. There are two options. Sync responses to Google Sheets Login to Neartail. Click on the form to open it. Edit page will be displayed. In the Neartail Edit page, click on the form title to select it. Click on the gear icon next to the form title. Form settings will be displayed. Click Advanced. Click Launch to open Google Forms. In Google Forms, click Responses and click on the spreadsheet icon to sync responses to Google Sheets. All the fields in the form are included as columns and each row is a response. The responses will be synced in real time. Export order line items data from Neartail Reports If you used the Neartail templates to create your order form, then you will also be able export the Neartail Reports data to google sheets. Login to Neartail > click on the form to open it > Edit page will be displayed > click Reports > click on the sync button in the bottom right corner. This includes order status, payment status & more. When you sync the Neartail reports to Google Sheets, we create three sheets. (1) Order summary: This includes the customer contact details, amount and other fields in the form. (2) Order lineitems: This includes the order lineitems data. You can use the pivot table option on this sheet to create the aggregate reports you need. (3) Order details: This includes the quantity ordered for the products in each order. Each product will be added as a column. For products with variants, each variant will be a separate column. Print orders If you just need to print the orders, then there are two options: Print individual orders If you would like to print the individual orders, login to Neartail > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, click on an order to view the details > click on the three dots more icon and click Print. Note: By default, it will show the first 10 orders in any status. You can click on the More option at the bottom of the last order to load more orders. Print consolidated orders list for delivery Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, click on the three dots more icon next to the Submitted status > click Print > select the number of orders by sliding the scale and click Print.

Hi - Are you getting any error messages when you submit the form? Could you please share the screenshot of this error. Also, if there are any issues with form submit, Neartail automatically sends a notification email to the form creator (check your registered email). The notification email will include the error message, draft id, link to the response (abandoned or submitted). Please forward this email to support@neartail.com.

Delete files from Formfacade When you move a response with files to the Trash status, Formfacade will show a confirmation popup (see screenshot below). You can click on Yes to delete the files permanently. If you would like to delete the responses, you can enable Strict privacy. Delete responses You can move redundant responses to Trash status. These responses will not be included in the Reports. If the Strict privacy is enabled, these responses will be permanently deleted after 7 days. Login to Formfacade > click on the form to open it > Edit page will be displayed > click Responses > In the Responses page, you can drag and drop (place the cursor on the profile image/default icon to drag) responses to the Trash status or click on an response to view the details, select the Trash status for the Move to option and click Submit. When you move a response to the Trash status, any uploaded files will be deleted. Once deleted, you cannot access these files. Enable Strict Privacy to delete responses You can enable the privacy option to delete the responses in Abandoned and Trash status permanently. Login to Formfacade > click on the form to open it > Edit page will be displayed > click Responses > In the Responses page, click on the three dots next to the Abandoned or Trash status > You can enable the privacy settings and click Save. When enabled, the responses in Abandoned and Trash status will be automatically deleted after 7 days. Please note that the Abandoned status will be hidden when the Privacy option is enabled.