The default message includes the link to the mobile app that the users can use to manage their orders. If you don't want to include this link, you can add your own custom message. Instructions below. Login to Neartail > click on the form to open it > Edit page will open in a new tab > In the Edit page, click on the gear icon next to the Submit button > Button settings page will be displayed > click On submit > select Submit response to WhatsApp > enter the preferred message and click Save. You must use ${TEXTSUMMARY(true)} in the WhatsApp message setup to include the order details.

Hi Amanda, when you use the SCORE function to assign points and calculate scores, it will assign the points for all the multiple choice, checkboxes and grid questions. You have used the SCORE(SECTION, 1, 2, 3) formula to assign the points and calculate the section scores for the 5 sections in your form. Each of these sections has one grid question, a paragraph question for comments and a short answer question with the formula for the section score. These section scores are calculated correctly. You have used the SCORE(ALL, 1, 2, 3) formula to calculate the overall score. This formula assigns the points for each of the grid questions in the 5 sections as well as the multiple choice question "Type of Audit" in the home page. If you don't want to include the "Type of Audit" multiple choice question in the score calculations, then you can use the SUM function to add the 5 section scores instead of the SCORE function. SUM( section#1, section#2, section#3, section#4, section#5 ) where section#1, section#2, section#3, section#4, section#5 are the short questions you want to add to calculate the overall score. You must type @ and select the required field from the list to include them in the formula above. In the Edit page, click on the gear icon next to the total score question > Question settings page will be displayed > click Answer > enter the above SUM formula in the Calculate option and click Save.

Hi Charlie, We have integrated with Stripe for Card, Cash App automated payments in the US. If you would like to enable Stripe payments, login to Neartail > click on the form to open it > Edit page will be displayed > In the Neartail Edit page, click on the gear icon next to the Submit button > Button settings will be displayed. Click Enable payments > The payment options supported in your country will be displayed > click on the configure link for the Card payment option > create a Neartail Stripe account to enable card payments and and click Save. Once you complete the setup, you can use the Neartail share link to submit a response and test the payment process to ensure everything is working correctly.

You can customize the WhatsApp message as required. The default message includes response summary along with the link to the mobile app that the users can use to manage their orders. If you don't want to include this link, you can add your own custom message. Instructions below. Login to Neartail > click on the form to open it > Edit page will open in a new tab > In the Edit page, click on the gear icon next to the Submit button > Button settings page will be displayed > click On submit > select Submit response to WhatsApp > enter the preferred message and click Save. You must use ${TEXTSUMMARY(true)} in the WhatsApp message setup to include the response summary. Please try this and confirm.

The Text - Email validation will work. If you are facing issues, please share an example along with the link for your form.

You can use ${TEXTSUMMARY(true)} in the WhatsApp message setup to include the response summary. Please note that the the summary returned by this formula cannot be formatted.

Hi Joe, could you please provide more details about when you are seeing this message? Are you trying to access a specific form, submit a response, or perform another action? Any additional information or a screenshot of the error will be useful.

Login to Neartail > click on the form to open it > Edit page will open in a new tab > In the Edit page, click on the gear icon next to the Submit button > Button settings page will be displayed > click On submit > select Submit response to WhatsApp > configure the WhatsApp number and click Save. Please note that you must enter the country code when configuring the WhatsApp number. Once configured, the number cannot be changed. When a user submits the form, Neartail composes their order as a message and opens it in WhatsApp. Users can click on the send button to send their order as a WhatsApp message to you. Please note that this is not an automated notification, but a message that the user sends manually.

Hi Siamah, you can upgrade your subscription at any time. When you upgrade, the system will calculate the prorated amount and charge the difference.

You make changes to the form using the Formfacade Editor. These changes will be live when you save the edits. If you have created your form in Google Forms and make the edits in Google Forms, then you must sync it to Formfacade. Open your form in Google Forms > click on the addon icon > click Formfacade > click More options > click Update or Customize to sync the changes with Formfacade immediately.

Hi Aliya, you can collect up to 20 responses during the free trial period. If you would like to collect more than 20 responses or continue using Neartail after the trial ends, you will need to subscribe to a paid plan.

Currently, Formfacade does not support adding Google Ads conversion tracking scripts directly to the form. However, you can track conversions if you embed the form on your website.

When you subscribe to the paid plan, you can either choose the monthly or annual option. Monthly subscription is automatically renewed each month. You can cancel it anytime. Annual subscription is a 12 month contract and it is non refundable. If you need it for a short term (say 3 months), use can choose the monthly option, use it for 3 months and then cancel the subscription.

Hi Lindsay, once the trial ends, you will not have access to Formesign, but you can view the collected responses with signatures in Google Forms or Google Sheets. If you have setup the sync to drive or email notifications, you can access the signed documents in your google drive folder or the email.

We have integrated with Stripe (Card, Bancontact, Paynow, Cash App, iDeal) and Paypal (Paypal, Venmo) for automated payments. In addition, you can also enable manual & offline payment methods such as UPI, Cash App, Zelle, cash on delivery, bank transfer, check. If you would like to use a different payment option, then you can choose from one of these 3 options. (1) Configure the thank you message to include the payment instructions or the payment link (2) Redirect users to the payment link (not recommended) (3) Customize the WhatsApp message to include the payment instructions or the payment link Customize thank you message Login to Neartail > click on the form to open it > Edit page will be displayed > In the Neartail Edit page, click on the gear icon next to the Submit button > Button settings will be displayed > click Disable payments > click On submit > select Show customized message for this button > enter the thank you message along with the payment link and click Save. Redirect on submit Login to Neartail > click on the form to open it > Edit page will be displayed > In the Neartail Edit page, click on the gear icon next to the Submit button > Button settings will be displayed > click Disable payments > click On submit > select Redirect to a webpage > enter the payment link and click Save. Customize WhatsApp message Login to Neartail > click on the form to open it > Edit page will open in a new tab > In the Edit page, click on the gear icon next to the Submit button > Button settings page will be displayed > click On submit > select Submit response to WhatsApp > enter the preferred message with the payment link or instructions and click Save. You must use ${TEXTSUMMARY(true)} in the .. Please try this and confirm.

Login to Formfacade > click on the form to open it > Edit page will be displayed > click Responses > click on the three dots icon next to the Submitted status > click Email Collaborators > setup wizard will be displayed > Enter your email address and click Next > update the subject and click Next > update the message and click Next. Whenever a user submits a form, the notification email will be sent to that email address. The number of email address you can notify depends on your subscription plan. Formfacade Email notification pricing https://formfacade.com/collaboration/pricing.html Formfacade Enhance pricing https://formfacade.com/enhance/pricing.html

Which serial number would you like to remove? Please share a screenshot.

Hi Daniel, the terms of services hasn't changed. When you install the addon/create an account, we automatically enable a 7 day trial. After the trial ends, you will be on the free plan. In the Formfacade free plan, you can use one form and collect up to 20 responses per month. Please note that only the Embed feature is part of the Formfacade Free plan. If you would like to use the paid features such as customize, file upload, score calculations, redirect on submit, tasks, email notifications etc or collect more than 20 responses per month, you will have to subscribe to the paid plan. Notes for your reference: Embed form: Open form in Google Forms > Click on the addon icon > Click Formfacade > Click Embed in a webpage > You can select the website platform to get the embed code and add it in your webpage. You can also use the Formfacade share link directly to collect responses. Edit form: Make changes in Google Forms > Click on the addon icon > Click Formfacade > Click More options > Sidebar widget will be displayed. Click Update to sync changes with Formfacade. View responses: Open form in Google Forms > Click Responses > View responses by person, question or summary. You can also sync responses to Google Sheets. You will always have access to your data since it is recorded in your Google Forms and the linked Google Sheets.

Hi Emily, you have enabled automated card payments via Stripe, automated Paypal and Venmo payments via Paypal. Automated payments If you enable Stripe payments in your form, the payments from your users will be made to your bank account setup in Stripe. If you enable automated Paypal payments in your form, the payments are made to your Paypal account. Stripe transactions and payouts Login to Stripe > click Payments > You will be able to view all the transactions. You can also click Balances to view the balances and payout schedules. Stripe payout schedules https://support.stripe.com/questions/common-questions-about-payout-schedules View transactions in Paypal https://www.paypal.com/us/cshelp/article/how-do-i-check-the-status-of-my-payment-help142 View orders in Neartail Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, click on the order to view the details > Order summary including the payment details will be displayed > you can click on the payment reference id to view the transaction in Stripe or Paypal.

Available payment options We have integrated with Stripe (Card, Bancontact, Paynow, Cash App, iDeal) and Paypal (Paypal, Venmo) for automated payments. In addition, you can also enable manual & offline payment methods such as UPI, Cash App, Zelle, Lydia, cash on delivery, bank transfer, check. Enable payments Login to Neartail. Click on the form to open it. Edit page will be displayed. In the Neartail Edit page, click on the gear icon next to the Submit button. Button settings will be displayed. Click Enable payments. The payment options supported in your country will be displayed. You can configure the preferred payment options and click Save. Once you complete the setup, you can use the Neartail share link to submit a response and test the payment process to ensure everything is working correctly. Automated payments When this option is enabled, users will be able to submit the order only if the payment is successful. Please note Stripe, Paypal charges a transaction fee. Manual payments When the user submits the form, we automatically generate the QR code/ pay now button that autofills the amount. The payment details are displayed after the user submits the form. Please note that you will have to manually reconcile payments by checking the transactions. When a user places an order, the payment status will be either marked as "Pending" (not paid) by default. If the user clicks on the Mark as paid button, the status will be updated as "Paid, not verified". Once you verify the payment, you can mark the order as "Paid".

Hi Lisa, If you would like to assign points and calculate scores in your forms, you can subscribe to the Formfacade Calculate or Formfacade Enhance paid plans. Formfacade Calculate Pricing https://formfacade.com/enhance/pricing.html Formfacade Enhance pricing https://formfacade.com/calculate/pricing.html Note: We have renamed the Scorecery addon as "Formfacade - Assign points" addon. If you would like to customize the existing google forms to add score calculations, you can install the Formfacade - Assign points addon for google forms. Formfacade - Assign points Google Workspace addon for Google Forms https://workspace.google.com/marketplace/app/formfacade_assign_points/706030115252

Hi Anthony, Formesign is a paid product with a 7-day free trial. You can collect up to 20 responses during this trial period. If you need to collect more signatures or continue using the service after the trial ends, you will need to subscribe to a paid plan. Formesign Compliance pricing https://formesign.com/compliance/pricing.html Formesign esign pricing https://formesign.com/esign/pricing.html

Login to Formfacade > click on the form to open it > Edit page will be displayed > click Responses > In the Responses page, click on the response to view the details > check the Additional details section. Does it display the email address for the Email collaborators option? - By default, it will display the configure link that indicates that the emails have not been set up. - If the emails are configured and sent successfully, email addresses will be displayed. - Otherwise, it will display the error message or 📫 icon next to the email to indicate that the email was not delivered.

If you open your form in Google Forms, click on the addon icon and click Formfacade (or any addon) immediately, sometimes only the Help option will be displayed in the menu. This is a Google Workspace issue. Please try clicking on the addon icon a few mins after opening your form (once the form is loaded); Configure score and other menu options will be displayed.

Hi Angela, You have subscribed to the Neartail Premium plan. The Neartail branding displayed in the bottom right corner in the forms has been automatically removed from the forms created using your account.

Hi Lindsey, you subscribed to the monthly plan on 5-Jun-2023 and cancelled the subscription in March this year. The last payment for your account was on 5-Feb-2024. Note: When you subscribe to the paid plan, you can either choose the monthly or annual option. If you choose the Basic plan monthly subscription, you will be charged $96 and your subscription is valid for 1 year. Annual subscription is a 12 month contract and it is non-refundable. If you choose the Basic plan monthly subscription, you will be charged $16 each month. Monthly subscription is automatically renewed each month. You can cancel it anytime.

Hi Crissy, Formfacade uses google signin. We do not have the option to transfer ownership or subscriptions. The subscription is linked with the email account used to subscribe to the paid plan. Only that account can be used to create the form and collect responses.

Hi Anna, you can refer to the video to below to add signatures in your form using Formesign. Once you have setup your form, you will have to use the Formesign share link to collect responses. Please try this and confirm. Formesign demo video https://youtu.be/GPaSEioRKJ8

You can set up the sync to drive option so that the signed documents are automatically synced to your google drive folder when a user submits a response. For detailed instructions, refer to the article below. https://formesign.com/esign/how-to-sync-signature-and-signed-document-to-google-drive.html

Delete files from Formfacade When you move a response with files to the Trash status, Formfacade will show a confirmation popup (see screenshot below). You can click on Yes to delete the files permanently. If you would like to delete the responses, you can enable Strict privacy. Delete responses You can move redundant responses to Trash status. These responses will not be included in the Reports. If the Strict privacy is enabled, these responses will be permanently deleted after 7 days. Login to Formfacade > click on the form to open it > Edit page will be displayed > click Responses > In the Responses page, you can drag and drop (place the cursor on the profile image/default icon to drag) responses to the Trash status or click on an response to view the details, select the Trash status for the Move to option and click Submit. When you move a response to the Trash status, any uploaded files will be deleted. Once deleted, you cannot access these files. Enable Strict Privacy to delete responses You can enable the privacy option to delete the responses in Abandoned and Trash status permanently. Login to Formfacade > click on the form to open it > Edit page will be displayed > click Responses > In the Responses page, click on the three dots next to the Abandoned or Trash status > You can enable the privacy settings and click Save. When enabled, the responses in Abandoned and Trash status will be automatically deleted after 7 days. Please note that the Abandoned status will be hidden when the Privacy option is enabled.

Hi Pritam, Formfacade supports only public forms. If you have enabled Google Forms features that require signin such as limit to 1 response, file upload, send respondents a copy of their response option or enable collect email address with verified input option, you won't be able to use Formfacade. You have enabled the collect email address with verified input option in your form. You must disable the collect email address option add a short answer question with text email response validation to collect email address or use collect email address with responder's input option. Also, you have added a file upload question in your form. You must convert this in to a html file upload using the Formfacade - File upload addon and then use the Formfacade share link to collect responses.